Woody Anderson Ford

TL;DR: A simple repair turned into a month-long ordeal due to poor communication, repeated mistakes, and a lack of accountability. I am absolutely disgusted with the level of service I've received. A s due to poor communication, repeated mistakes, and a lack of accountability. I am absolutely disgusted with the level of service I've received. A simple service appointment for my truck turned into a 30-day ordeal, and it's still not resolved. The communication has been abysmal. After being told my truck would be ready several times, I had to repeatedly follow up with my service advisor, only to be told the same thing again. It wasn't until I pushed for answers that he finally admitted a technician broke a part and the replacement is on a nationwide backorder. On top of the delay, the service department failed to perform two essential technical service bulletins (TSBs) specific to my VIN. They also repeated a repair for a recurring issue that has already failed twice before. When I finally escalated the situation and reached the service manager, he promised to follow up with me in two days, but it's been three days and I still haven't heard from anyone. The lack of communication and accountability is shocking. This dealership has shown a complete disregard for my time and has repeatedly failed to provide the most basic level of customer and technical service. I cannot recommend this place to anyone. More

I bought a 2024 F150 truck in December from them. BIG MISTAKE At 6 months I took in for what they call their Auto butler. I paid for 10 sessions. They were pleasant enough and said it would take so BIG MISTAKE At 6 months I took in for what they call their Auto butler. I paid for 10 sessions. They were pleasant enough and said it would take so long that they would take me home and deliver the truck SECOND MISTAKE When they delivered it and I checked it over every piece of window molding looked like someone took a knife to it. I had to take it back and 3people told me they do 30-50 cars a day and this has never happened, So I am to believe an average of 2500 cars a week and mine is the only one that has ever been damaged. First LIE Then they set up Wednesday for me to drop it off. They call and say 2 parts are wrong but they will have them in the morning and will deliver my truck to me..SECOND LIE Of course it never was delivered so I go to work at 7 AM expecting to have it delivered.that Friday Come home around 5 and no truck.. I called and theres no way for them to deliver so I must get up extra early to drive over there in the morning to get my truck and still get to work on time. I have given some guys a hard time this evening and it is not their Fault. The liar is Megan in the body shop. The only thing good about this experience is I have learned my lesson and have found someone else to do my maintenance and any repairs that may come along, Being honest is the mark of a good and trustworthy business MEGAN is a LIAR and I will tell everyone I come in contact with ....DO NOT BUY FROM WOODY ANDERSON FORD More

Service Dept sucks. Service Manager and service advisor made me step away from my vehicle while they checked the check engine code and chatted. The Manager disappeared Service Manager and service advisor made me step away from my vehicle while they checked the check engine code and chatted. The Manager disappeared, then the advisor told me they would start with a major tune-up and the go from there.....I said no just want the check engine light issue fixed and that my routine service is up to date. He then told me my appt was just a place in line to drop.off my car. When I made the appt over 1 week ago. I stated I would need to wait for it. Advisor told me person answering the phone (I was supposedly transferred to an Advisor when I made the appt) has no idea about service, they simply answer the phone!!!! Code says its an emission sensor...... They say I have to leave the car, but they cannot give you a time line for repairs..... Save yourself the hassle and go to a reputable dealer for service.!!!! More

Came in for a recall and to get the paint protection coat applied on my vehicle. Anthony Fields, the Service Advisor, really came through for me—hooked me up with a free detail! I was fully expecting to have applied on my vehicle. Anthony Fields, the Service Advisor, really came through for me—hooked me up with a free detail! I was fully expecting to have to pay to get the outside cleaned before they could apply the protection, but he made it happen at no extra cost. Super chill, super helpful. 10/10 service. Hope this free detail thing keeps happening because I am not complaining! More

I wish I could leave zero stars for my experience with Woody Anderson Ford in Huntsville. Since December, I have dealt with one issue after another—a full engine replacement, transmission replacement, sun Woody Anderson Ford in Huntsville. Since December, I have dealt with one issue after another—a full engine replacement, transmission replacement, sunroof repair, axle replacement, and after FINALLY getting my car back, an A/C issue—then only to break down less than a week later. To make matters worse, even one of their loaner cars broke down while I was driving it making me miss a Christmas lunch for my job. I was nearly hit on Madison Boulevard when the car suddenly stopped in the middle of the road. That should have been my first sign to take my car elsewhere, but unfortunately, I trusted them to do the right thing. When I broke down two hours from home on my way to a work training, I called them hoping for some responsibility, accountability, or at the very least, basic empathy. Instead, they refused to help even though my engine was under a 3-year, 50,000-mile warranty, they wouldn’t even confirm whether they would cover a $900 repair—caused by their own negligence. This dealership kept my car for months, yet failed to properly connect key components. When I needed them the most, when you could get them to answer the phone, they would say “oh we will call you back with an update” they never did. Then just straight up ignored calls from another Ford dealership (Long-Lewis of Alabaster) that was advocating for me. They failed to follow up, to take responsibility, and left me stranded. I will never trust them with my vehicle again, and I strongly warn others to take their business elsewhere. In fact, if you’re reading this, do yourself a favor and make the trip to Long-Lewis of Alabaster. It may be farther down the road, but I promise you—they will go the extra mile for you, unlike these folks. As in, they TOOK CARE of the cost of this repair and Lailah personally delivered my car to me (I had to return my rental to HSV airport) and she made it to where I didn’t have to drive all the way back to Alabaster to get my car or pay the $1200 tow to get it home. Big shoutout to Lee Carter, Kenny Bateman, and Daniel Toole for being the absolute worst example of customer service I have ever encountered. Rude, dismissive, and downright awful to not even call to make sure I was okay - I can tell you mentally I was a mess —they didn't even care that they left someone stranded due to their team’s negligence. More

Poor service department serviceing Ford F150 5. 0 Oil consumption issue with 2019 Ford F150. Do not support the customer's TSB issue which is a Ford issue & not the customer unless you want it fixed 0 Oil consumption issue with 2019 Ford F150. Do not support the customer's TSB issue which is a Ford issue & not the customer unless you want it fixed. More

My 2018 Ford F150 developed a significant problem when the shift lever would not move when I was in town. The truck was totally immobile. I called the service department and was given the supervisor to the shift lever would not move when I was in town. The truck was totally immobile. I called the service department and was given the supervisor to speak to. He kept saying "just tow the truck in". Right. I was 25 miles away in another town and the business was closing its gates in 30 mins. The man was no help and did not offer to tell me how I could fix the issue. I asked him to please "Google" it and see if there was a solution. He refused and said "tow the truck". He left me hanging on the phone for five minutes saying he would "ask someone". I finally hung up as he obviously was not going to help. My wife sent me a YouTube link on how to disassemble the steering column housing easily and pull the solenoid interface switch. It worked. I called first thing in the morning for an appointment to repair and was told 4 MONTH WAIT!!!!!! TOTALLY UNACCEPTABLE!!! I've had problems with Woody Anderson before and even with an extended warranty, it is worthless. I would NOT recommend this dealership to anyone. Unfriendly and totally unhelpful service. More

Just called the service department on Dec 15 for my Mercury Milan Hybrid. When I described how my car responded to the recent cold snap down into the 20s by shuddering violently during acceleration and Mercury Milan Hybrid. When I described how my car responded to the recent cold snap down into the 20s by shuddering violently during acceleration and by the gasoline motor straining to pick up speed, the service department gave me a first available appointment date in March of next year. It is probably not a coincidence that the weather will be warmer by then and so they won't be able to replicate what the car is like after a night in a cold garage. I think they have seen this problem before and don't want to deal with it. It is interesting that I have had the car for 13 years (only 70k miles) and this problem has never happened before until after a couple of recall items were done to it last summer at the same service location. More

Good need work on taking car to customer did not know whoe contact with name whoe contact with name More

From the minute I walked in to Quick Lane, Joe Helton, met me with immediate and cordial customer service. Joe represented Woody Anderson Ford in a highly competent and professional level. Credit also met me with immediate and cordial customer service. Joe represented Woody Anderson Ford in a highly competent and professional level. Credit also needs to be given to the tech Dave Membreno for his consciousness in servicing my F150 in an expeditious technical manner. These are the reasons that I keep returning to Ford….as plainly witnessed….that the whole staff treated ALL customers with respect and dignity…regardless of the vehicle issues…..Ford truly “ Walks the Talk” on customer service. Thank you, Lawrence Pavese 2567466506 More