Woody Folsom Chevrolet Buick GMC - Service Center

Buying a new truck from Woody Folsom was the worst decision I have made in a long time. They refused to honor my warranty, which resulted in a wreck that could have killed my wife and cost me over $2 decision I have made in a long time. They refused to honor my warranty, which resulted in a wreck that could have killed my wife and cost me over $20,000 for repairs to my truck. My wife and I bought a new 2021 Chevrolet Silverado 2500 from Woody Folsom last year in Baxley, Georgia. Within days, I noticed that the new Michelin tires on the truck were vibrating violently. I took it to Spence Chevrolet in Thomasville, which was much closer than Baxley to my job as a plantation manager. Spence ran a standard ‘lateral runout test” on all 4 tires and determined that 3 of the 4 were defective and could not be balanced. Two of the tires were in the “Red” zone and one was in the “Yellow” zone. One tire tested out at 66 lbs., twice the acceptable limit. The service manager at Spence sent the written test results to Woody Folsom together with a note saying the tires were defective, dangerous and should be replaced immediately. When Woody Folsom sent a wrecker to take the truck back to Baxley, I assumed the tires would be replaced under my new tire warranty which provides coverage “against defects in material or workmanship under the bumper to bumper warranty coverage.” But when I picked up the truck, I found that Woody Folsom had simply rotated the tires and was refusing to do anything about them. The service manager told me, “These tires are good. Whoever told you they are bad doesn’t know what the xxxx they are talking about.” Before I could replace the tires on my own, my wife was driving the truck on a clear, paved road when the most defective tire (66 lbs.) exploded, sending the truck into a ditch at approximately 45 mph. The wreck caused serious injury to my wife and damages in excess of $20,000 to the truck, including the replacement of a bent frame. I was without a truck for 4 months while trying to raise money for the repairs. There was no insurance for any of this. My wife is still undergoing treatment for her injuries. After the accident, I researched online to a consumer website regarding the same tires that came on my truck. Several of the complaints involved unexplained blowouts of new Michelin tires, just like mine. I would advise anyone not to buy a truck or car from Woody Folsom. They will not stand behind the sale or the new vehicle or new tire warranty. You may suffer like I have suffered. My only option now is to file a lawsuit against Woody Folsom, General Motors and Michelin Tire Company. More

New Car In Shop My new car purchased in January 2019 has been in the service department since Monday, July 1st. It has not even been put on the diagnostic machine to My new car purchased in January 2019 has been in the service department since Monday, July 1st. It has not even been put on the diagnostic machine to see what is wrong with it! The sales department is awesome! The service department is so backed up that they told me I was number 120 in line. Yes, that's 119 vehicles waiting in line before mine. I cannot get a loaner, they are all spoken for. I can't get a straight answer from them about anything. I have been lied to, been ignored, and now I am going to social media to share my experience with Woody Folsum dealership! More

Idiots Took 10 minutes just to cancel a service appointment today.. Went there Friday to have my Camaro looked at, it started running rough and several light Took 10 minutes just to cancel a service appointment today.. Went there Friday to have my Camaro looked at, it started running rough and several lights came on they said they couldn't look at it until next week... Found another Chevy dealer they fixed it in 1 minute a plug wire came loose. More

Service Department unsatisfactory Buying my Camaro was a good experience. Sales people good, explained everything, gave me a good trade in price. Had some issues on the vehicle, Radio Buying my Camaro was a good experience. Sales people good, explained everything, gave me a good trade in price. Had some issues on the vehicle, Radio cutting in and out, little holes in seat, chipped paint on bumper and hood, bow tie emblem on back oil change. First stated, bring in on Wednesday, have it by Thursday, 2 days, then they stated had to wait on part, could be a week. 16 days later, went to pick it up, paint chips on hood was not taken care of, oil change wasn't completed, emblem on back not replaced. Was told by Service Manager to bring back on Wednesday, he'll have it back to me on Thursday, Took it in on Wednesday, Said would have it by weekend. Went back on Friday, still in paint shop, said paint chips were deeper than expected still being worked on, made it sound like I was wrong cause I stated little chips.....they looked at it when I took it to them..Really!!!! Only good thing is got loaner cars while they work on it Had the car for a month....they've had it as of now, 19 days. They call this good service, Don't promise something you can't deliver!! More

wanted to do unnessary repairs on engine Took my truck in for ticking in engine. Service called two days later and said would cost $4,420.00 dollars to rebuild top half. Went got my truck too Took my truck in for ticking in engine. Service called two days later and said would cost $4,420.00 dollars to rebuild top half. Went got my truck took to another shop truck fixed for $60.00 dollars. This was my first and last visit to any of Woody's dealerships. More

Terrible Customer Service I have a 2011 GMC Yukon Denali. I purchased it from Woody Folsom Chevrolet, in Hazlehurst, Georgia, with around 15,000 miles. It currently has aro I have a 2011 GMC Yukon Denali. I purchased it from Woody Folsom Chevrolet, in Hazlehurst, Georgia, with around 15,000 miles. It currently has around 49,000 miles. It currently has an issue, where the Stabilitrak light, Service Engine light, and Trailer Brake Service light are illuminated. This has been an issue for nearly 4 months. I first took my vehicle to the Service Department at Woody Folsom in November 2014. The vehicle would also not start at this time. They tested the battery and stated that the battery did not have enough cranking amps. They kept the vehicle for one week and charged me $200. I asked if the battery was also the reason for the hazard indicators. I was told that it probably was. In December 2014, just before Christmas, the indicator issues remained. I took the vehicle back to the Service Department at Woody Folsom. They have had the vehicle since then. It has almost been three months. I have not been given adequate communication concerning the status of the repair. I have had to call and request status. My experience, with Aircraft Customers, has been that we never wait on them to call us. We are in constant communication, with customers, concerning any quality issues found on our in-service aircraft. There are only two ways to maintain brand equity and those are to eliminate quality issues during production or treat the customer, right, during the repair of quality escapes. Neither of these have been achieved during my current experience with Woody Folsom Chevrolet. The dealership has also been rude, not returned phone calls, and mocked my situation. I have been given 4 loaner vehicles. This consisted of two Impalas, 1 Equinox, and 1 Suburban. The two Impalas were given to me first. With one of the Impalas, we had to add air, to the right tire, every other day. When I called and talked with personnel there, one gentleman giggled at that situation. I have also been in contact with the Owner, Woody Folsom. He has been no help and has not returned my phone calls, when messages were left. I have been a GM customer, since owning my first vehicle. I usually purchase a new or used vehicle every 2-3 years. This situation has definitely created doubt in Woody Folsom's brand image. But, it has also created doubt in GM's brand image. More