Yark Toyota

The dealership charged me $115 for a diagnosis when it was only $60 a few months prior which I find strange. I felt pressured into a diagnostic test by the service advisor verbally on the spot since they was only $60 a few months prior which I find strange. I felt pressured into a diagnostic test by the service advisor verbally on the spot since they did not feel that a battery issue could cause electric power steering issues. Later after the service advisor spoke with the mechanic, the service advisor confessed that a battery at end of life could cause the electric power steering to malfunction. The only service I needed was a battery replacement. Instead of paying $200 for a simple battery replacement, I was charged over $315 because the service advisor misled me into thinking a diagnostic test was necessary. In the future I will request specific items to be replaced and if that cannot be done without a diagnostic fee, I will go to another auto service center which is closer to my new address or replace the parts myself. I would like to receive a partial refund because the diagnostic test was unnecessary. More

The service was fair, no pressure, and honest. My van was ready quickly and had good clear communication about the progress and what the van needed and what it didn’t. ready quickly and had good clear communication about the progress and what the van needed and what it didn’t. More

I brought my rav 4 in for her first service appointment and the staff person who greeted me was very kind and the service very efficient. and the staff person who greeted me was very kind and the service very efficient. More

Explained very well. Visited first time for my car service. And all work done perfectly. Not sure either you guys do car wash or not when you do service. service. And all work done perfectly. Not sure either you guys do car wash or not when you do service. More

Just got home and had a 15% oil discount.I will wait for these in the future, every little bit helps these days. No other issues. these in the future, every little bit helps these days. No other issues. More

The service provider was very helpful in take in my car and getting it back to me. She explained to me what work was done on my car. I had my car back within an hour! and getting it back to me. She explained to me what work was done on my car. I had my car back within an hour! More

The staff was polite and efficient I will bring my car back to Yark Toyota in the future I was very pleased overall.thank you back to Yark Toyota in the future I was very pleased overall.thank you More

Yark Toyota has always been quick to get us in no matter what the issue. Always helpful and polite. They take the time to go over services performed so you understand what was performed. what the issue. Always helpful and polite. They take the time to go over services performed so you understand what was performed. More

After an oil change and tire rotation, I noticed the next morning one of my hub caps was missing. I called a week ago to see if the service guy forgot to put it on and I still have not received a call back. morning one of my hub caps was missing. I called a week ago to see if the service guy forgot to put it on and I still have not received a call back. I will say that they got me right in without an appointment and the whole process was less than a hour, but now I’m missing a hub cap so the car looks silly. Situation was quickly resolved, thank you very much for your prompt response! Review updated to reflect a positive experience, I would recommend this company! More

We have worked with Rouen/yark for years, and have confidence in your technical work. However, over time we have noticed negativity coming from the in person customer service/write-up staff. They r confidence in your technical work. However, over time we have noticed negativity coming from the in person customer service/write-up staff. They rarely smile, and in fact, appear disinterested and disengaged when we enter. We wonder sometimes if they are interested in our business. More