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Yark Toyota

Maumee, OH

4.4
963 Reviews

1377 Conant St

Maumee, OH

43537

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963 Reviews of Yark Toyota

December 16, 2020

I'm not as happy with the service that was done this time. I had a coupon to rotate the tires and it appears it might not have been done and if it was, the tire pressure wasnt checked because the ligh More

by KARCARLISLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle and the service manager.
Dec 18, 2020 -

Yark Toyota responded

Thank you for your review and bringing this matter to our attention. Customer satisfaction is our top priority and apologize for your experience. We have forwarded your concerns to proper management for further information. The check engine light was unrelated to any repairs performed. Our service manager had a technician check your vehicle for the check engine light and advised you that the warning light was coming on because of a problem with the vehicle's transmission. He then advised that we would turn the light off and if it came back on he would recommend having it diagnosed. He also addressed your brake concern and showed you that the passenger front brake was seizing causing the smell and recommended having that repaired as soon as possible. The bulb was replaced at no charge.

December 15, 2020

Service was timely and people were polite and professional. Will come back. Nice waiting area and restrooms. Sales department great as well as the other guys and gals. This is my 4 th or 5th Toyo More

by CATHYAREND
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Michele Khouzam
Dec 16, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your continued business and look forward to serving you again in the future!

December 14, 2020

Can’t give them perfect score because I asked them to check tire pressure on one low tire. After service tire was still low. Obviously they did not check my tire pressure. More

by HAYESER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Giesswein
Dec 16, 2020 -

Yark Toyota responded

Thank you for your review and sharing your feedback with us! We appreciate your feedback because it allows us to focus on areas in which we need to improve. We hope to serve you again in the future!

December 14, 2020

I went in to have recall work completed. They had me scheduled within a week, fitted into a rental quickly, and communicated any problems in a reasonable amount of time. My service specialist Michele w More

by broertel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Khouzam
Dec 16, 2020 -

Yark Toyota responded

Thank you for your review and sharing your service experience with us! We appreciate your business and look forward to serving you again in the future!

December 14, 2020

I brought in my 2003 Corolla for Air Bag / Inflator Recall. They said it would take half the day. I was surprised when they called to pick it up 2 hrs. later. Great Job!!! More

by djsenecal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michele Khouzam
Dec 16, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 14, 2020

Bought 2 cars here in 2013. This was service for my 2019, bought elsewhere but a Toyota product. Routine service performed under new car provisions so no cost to me. Clean facility, appeared to be covid-19 More

by SOLOLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hilbert
Dec 16, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 14, 2020

The staff were friendly and the waiting room was comfortable. I have no complaints and would recommend your services. Thanks for all your help with my vehicle. More

by SNAPGIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Khouzam
Dec 16, 2020 -

Yark Toyota responded

Thank you for your review and recommendation! We appreciate your business and look forward to serving you again in the future!

December 12, 2020

It was a completely average experience. No special courtesies or amenities. Nothing that could be rated above average or superior. No discounts, nothing worth going out of the way for. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hilbert, Jim Raber
Dec 14, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us. Customer satisfaction is our top priority and apologize for any inconvenience or frustration it may have caused you. Please know that we do try to serve our customers the best we can and have shared your feedback with the appropriate department, team members and proper management. We value you as our customer and hope that you will allow us another opportunity to serve you again in the future.

December 12, 2020

Warranty service done. All the employees are friendly and helpful!xx xxx xxx xxx xx xxx xx xx x x x x x x x More

by CHRISDEN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fitz Crawford, Paul Bauer, Michele Khouzam
Dec 14, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 12, 2020

I came in due to a prompt that my AWD was disengaged. This happened on the first real snowy day in Lucas Co. I brought it in for service and the car was hooked up to a diagnostic machine. I was told t More

by mdianaanderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Khouzam
Dec 14, 2020 -

Yark Toyota responded

We apologize your experience has led you to leave us a negative review. Your satisfaction is our main priority and have forwarded your concerns to proper management for further information.

Dec 16, 2020 -

Yark Toyota responded

After further investigation of your concerns, the message for your AWD was not indicating any issue with the AWD system. Your vehicle had a check engine light on for an evap leak code, which was due to your gas cap not being properly sealed. When a check engine light is present, it will often bring up malfunction messages that are unrelated to the actual concern in order to alert the driver to get the vehicle to the dealer for diagnosis. Customer satisfaction is our top priority and hope this information is helpful.

Dec 19, 2020 -

mdianaanderson responded

I read your response but with all due respect you did not read my summary. The car computer told me that my AWD was disengaged and that I was driving with 2WD and to call my dealer. There was no prompt that my gas cap was loose. The prompt said AWD. There was no light prompt for the gas cap. So you are telling me that I can receive a malfunction alert that may be unrelated to the real concern. I think you need to reprogram the car computer to state the actual concern. If I had a gas cap prompt, I would have checked the gas cap myself and resolved the problem. Instead I am given misinformation and I had to take a 45 minute (one way)to drive to the dealer to resolved what I thought was a major problem. Your response to me was arrogant and not customer friendly. You basically did not answer my concern.

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