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3 Reviews of Yokem Toyota - Service Center
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June 30, 2022
I went in with a replacement antenna. Supposed to be a simple less than 2 minute job. Was told it would cost me $150! OMG! Said they'd have to loosen a grommet, which I had already done. Supposed to be a simple less than 2 minute job. Was told it would cost me $150! OMG! Said they'd have to loosen a grommet, which I had already done. I will NEVER go back to this dealership. Service dept is totally ripping people off. New vehicles have an extra $3000 on the price because they say vehicles are hard to get now. That's above what they make from invoice to MSRP and all the crap non existing charges they have added to the price. Avoid this place!! Find a reputable mechanic and go there instead. More
by noskcajm
December 13, 2015
No customer service Went to Yokem for service as indicated by the dash warning light and the sticker they put on the windshield showing it was time for an oil change. The Went to Yokem for service as indicated by the dash warning light and the sticker they put on the windshield showing it was time for an oil change. They took my car back to service and then told me it was just for a tire rotation. They reset the dash warning light and a new sticker on the windshield. Within 24 hours I noticed the engine was taking longer to start than normal. I checked under the hood and noticed one of the battery caps was left off and the battery was dry. I added water and put duct tape over the opening without the cap. I took my car back to yokem the next day. I explained what they did. They took my car back to check it. The service writer then explained my battery was going bad and I could purchase one from them. I told them I wouldn't be buying a battery from them, nor another car. I bought this car new from them and only had the service performed by them. After this instance, I used their website to try and get something done, but only got a few emails from them stating they were looking in to this matter. Several months have now passed and no response from them. Not only would I not recommend this dealership, but I am going to file a complaint with the BBB and the Attorney General in my state. Be aware if you use this dealership's service department. More
by DW
Employees Worked With
Service Department
September 25, 2014
Wonderful Place to Buy or Service a Toyota! Our family has stayed with Yokem throughout the years, with my parents being the exception with their two most recent vehicles. Sales experience has Our family has stayed with Yokem throughout the years, with my parents being the exception with their two most recent vehicles. Sales experience has always been great, service has been wonderful (minus the overprice oil change, but thats with majority of dealerships.) Gary Lindsay is my particular advisor and he is amazing!! Anytime my car is kept overnight, he will set me up with a courtesy vehicle until mine is finished. As far as sales go, Leonard Washington is the guy that sold us our vehicles. He's always been very nice to us. He is now the sales manager, but the entire staff is wonderful. My only complaint is that the chairs in the waiting area aren't that comfortable if you have to wait for longer than an hour, ha. If you're looking to buy or get service, Yokem is where it's at with Toyota's! I live by my Toyota and will always drive one! More
by Toyota4Life85
Employees Worked With
Gary Lindsey
