"Go anywhere else"
I dropped the vehicle off Monday evening for an 8am Tuesday appointment with the expectation that this routine repair would be finished in one day. Waited all day Tuesday to hear back with estimate for repairs (~$600) and finally received a call at the end of the day to authorize service for a ball joint and control arm bushings as well as replacement of a leaky oil pressure switch. On Wednesday, they called to inform that the service tech broke the mounting bolt while performing the repair and the bolt flange would need to be replaced.
Additional parts $230 and labor of $430.
Young service department called late Wednesday afternoon indicating repairs were done.
Thursday morning I call to get a shuttle ride to pick up the car and sit on hold for many minutes while they track down the service advisor. Hang up in frustration. I call again. Wait on hold, Again. Finally get commitment for a ride, am told they are leaving right now. I live 8 minutes from the dealership. They show up 30+ minutes later. I'm missing work for all of this.
Finally at Young, while going over the bill line by line at my request (almost $1,500 at this point) the service advisor notices a charge for labor for installation of the oil pressure switch but no charge for the part and finally figures out that the part has not been installed. So I stand around and wait some more. This repair shop charges me $105 for an hour of their time with no regard for the value of my time.
I had a Costco member 15% off certificate and that's essentially the token discount I was given for the hassle of this whole repair experience.
Total cost: $1180 for a repair that was supposed to be $600. If we would have known this is how it would shake out, we would have traded the vehicle in for a new Toyota or Subaru from Nate Wade/Mark Miller instead.
Unfortunately, this most recent experience is not my first negative experience with the Young Subaru service department. It will certainly be the last.
"Great experience "
I found this dealership on Cars.com and it was a great experience. My wife had been looking for a new car for a while and couldn't find the right fit until we met Austin and the dealership. It is a super relaxed environment and we never felt pressed.
Employees Worked With
"2006 Subaru Forester!"
Layne was a great sales man. Patient, kind, and always on his toes to help the best he can. Came in today to trade-in my 2003 Subaru Imprezza outback sports for a new used car because of some mechanical issues. Walked out with a 2006 Subaru Forester. So excited to take it out on my own. Thanks so much Layne Hansen.
Employees Worked With