Younger Nissan of Frederick

I purchased a 2010 Frontier from Frederick Nissan around September of 2010. I have had mixed experiences with this dealer. Their 3 for free (oil changes for 3 years or 36000) was great. After about a week o September of 2010. I have had mixed experiences with this dealer. Their 3 for free (oil changes for 3 years or 36000) was great. After about a week of owning the truck I came back complaining of bad vibration at highway speeds and suggested the rims needed alignment. I was told by the customer service rep that its because of the "off-road" tires and it will not ride as smooth as a car. About a week later my father-in-law, who also owns a 2010 Frontier, took the truck for a drive and said there the shaking was not from the tires and that his truck was much smoother. I took the truck back to the dealer at which point they balanced all four rims; the service rep got me from the waiting room and said, almost enthusiastically, that the technician said one rim was "way off specification" (I wasn't amused). I drove the truck home and the shacking was still present, but better. I came back the next week to have them look at the rim and they rebalanced it. Once again the shaking was a little better but still present. I then went to Just Tires and paid them to balance the rim, but it didn't improve at all. I went back to the dealer a third time and was told I had to pay $60ish dollars for them to look at the rim, I wasn't happy to pay for something that I thought should have been covered under the new car warranty, but did so anyway. The service rep MGR told me if this didn't fix the issue I could pay a discounted rate of $14 to have road force balancing done via one of their partners. Once again the rim was still shaking the vehicle but I filed a compliant with Nissan Corporate. The Nissan Corp customer service rep was very understanding and said we'd find a solution to the problem. When asked what would make me happy I suggested 1 new rim. For some reason they refused to call me at work and continually left messages on my home voice mail. After about 10 attempts to contact the Nissan Corp. rep, and leaving voice mails, I gave up. Since then I've had a tire rotation that made the shake almost imperceptible. Bottom line is that a new vehicle shouldn't shake so badly that the passenger seat moves noticeably; I had concerns about other mechanical failures resulting from this. I wasted at least 8 hours of my time to try and resolve the issue. In addition, my tires are cupping from being balanced so many times... More

I've been a customer of Frederick Nissan since 1994 and have purchased 5 vehicles from them. Steve Latour has been my sales contact for most of these purchases. I enjoy working with Steve whose low-key and have purchased 5 vehicles from them. Steve Latour has been my sales contact for most of these purchases. I enjoy working with Steve whose low-key and knowledgeable approach works for me. My last 3 purchases from Frederick Nissan have been Muranos; they really resonate with me. More

I have worked with Frederick Nissan for years and have always had a great relationship with the service department as well as the sales department. I have always felt the service to be fair and don't fee always had a great relationship with the service department as well as the sales department. I have always felt the service to be fair and don't feel takening advatage of when bring my cars in for service. I like the fact that i have been brought back to my truck while service is being down to show me issues that can't be brought to the wiating room. More

This was my second visit to Frederick Nissan for service on my G35 Infiniti. Both times, I have interacted with Marty Gonchar. Mr. Gonchar was friendly, courteous and very professional. The customer ser on my G35 Infiniti. Both times, I have interacted with Marty Gonchar. Mr. Gonchar was friendly, courteous and very professional. The customer service here was much better than other Nissan dealers I have dealt with closer to my home. More

First time buyer @ Frederick Nissan and we just bought First time buyer @ Frederick Nissan and we just bought 2009 Rogue 4WD loved! Jeff Lasko is an outstanding salesperson and love the website. Ed Belezn First time buyer @ Frederick Nissan and we just bought 2009 Rogue 4WD loved! Jeff Lasko is an outstanding salesperson and love the website. Ed Beleznay he is finance manager he is very quick getting all the paperwork done. If you are shopping for vehicle @ Nissan go see Jeff Lasko he is the best. We would do it again after the outstanding sevice and we would highly recommend buying a vehicle from them again. Everyone is very friendly! Thank you Nissan!! More

I was satisfied with my service except the sticker telling me when my next service is due is unreadable. It is this kind of detail that would make your service superior. I would never recommend thi telling me when my next service is due is unreadable. It is this kind of detail that would make your service superior. I would never recommend this dealership because when i bought my car there were a few items and neither the Sales Manager or the General Manager would even return my phone calls much less fix the problems. More

I took my 2007 Nissan Murano in becuase the gas mileage had dropped. After some tests were run I spoke to Marty who explanined to me that the readings came back "OK" and that nothing was wrong with my car. had dropped. After some tests were run I spoke to Marty who explanined to me that the readings came back "OK" and that nothing was wrong with my car. The customer service I recieved was very good. More

Overall was a great experience. I went in for service mid-afeternoon and the team was able to provide the service. The car needed some additional service, that the original plan, and they were able to co mid-afeternoon and the team was able to provide the service. The car needed some additional service, that the original plan, and they were able to completed at the same time. I also appreciate the fact that you provide military discounts. More

The transaction initially went well. The sales people were helpful and within normal limits. We bought a 2008 Jeep Sahara Wrangler and it was in great condition. It was missing the owner's manual and S were helpful and within normal limits. We bought a 2008 Jeep Sahara Wrangler and it was in great condition. It was missing the owner's manual and Steve told us he would order it no problem. It is now 9 months later, we have called repeatedly (they have never initiated a phone call) and as of this morning they are saying they can't order it even though they stated they ordered it twice. The have lied, deferred and have not been honorable at all. If they will be so deceitful over something as small as an owner's manual, buyer beware. More

The process was quick and painless. The employees worked well together to get me in my Altima despite a big snow storm beginining to start. The employees working were very friendly and informative. I will well together to get me in my Altima despite a big snow storm beginining to start. The employees working were very friendly and informative. I will bring my Altima there for any service needs and recommend to others. The price was good because I purchased the 65K mile package with my Altima which allowed this to be free. Good experience. More