Yuma Honda - Service Center

The service center was remarkable. The team was courteous and clear regarding what my vehicle needed. The team was courteous and clear regarding what my vehicle needed. More

I was able to come right up to the service center and get an appointment to service my new CRV on the spot. an appointment to service my new CRV on the spot. More

This dealer was very hepful, I really like their attention and service. I will definitely come back. attention and service. I will definitely come back. More

Communication was great. Called me and checked with me before replacing any part. Car was finished within time window I was given. Called me and checked with me before replacing any part. Car was finished within time window I was given. More

Great service, ontime, very humble people. Erick is always very responsive and gives good suggestions. Erick is always very responsive and gives good suggestions. More

Customer service was great, service was super fast and they had my vehicle ready in less time . Thank you! they had my vehicle ready in less time . Thank you! More

Service from Sales rep as well as service center employee was exceptional. Quick, friendly and accurate in all their interactions. Waiting lobby was clean and detailed. Would recommend Yuma Honda to all my was exceptional. Quick, friendly and accurate in all their interactions. Waiting lobby was clean and detailed. Would recommend Yuma Honda to all my friends and family without a doubt. More

I've been to 5 Honda dealerships in 3 states, and I have never had as much trouble as I've had with Yuma Honda. These guys have cheated me multiple times. When I first arrived in Yuma they recommended I sho never had as much trouble as I've had with Yuma Honda. These guys have cheated me multiple times. When I first arrived in Yuma they recommended I should have my timing belt replaced. I did not know if I had had it done before. I pay Honda to know if I have had it done, that's why I always take it to a Honda so that it can be in their records. Yuma Honda claims they do not have records in their system. So I paid them $1500 to do the timing belt and now I've finally had the chance to organize old files and I see that I had had my timing belt replaced ONE YEAR prior to that in New Mexico. A Honda dealer elsewhere told me there *is* a record, they just have to do some extra research/digging. The last time I took my Civic in, I had a small crack on my windshield which has been there for 4 years. For 4 years the crack has stayed small. When I picked up my car from servicing, the crack is now extended up the entire windshield. I know it is not "the heat" that caused it to crack, since I've lived in Yuma for 3 years and the crack never grew. My car was in their shop for one day and somehow they cracked it. I now have to get it replaced since it is no longer under the legal limit. I sometimes feel when I take it in to get one problem fixed, mysteriously a new problem appears. On the same visit, when I picked up the car I noticed a small rattling noise that had not existed before. After a couple days driving around with this noise, I happened to notice that my front hood was not closed! I paid them almost $2000 to work on my car and they cracked my windshield and didn't even close the hood. It could have flown up and I could have crashed or caused other people to crash on the highway. Every now and then my front parking light and sometimes headlight goes out. Then it comes back on. Then it goes out again. Three times I have taken it in to have it looked it. "There's a loose connection," they tell me. To fix the connection, the mechanic reached his hand in and "jiggled" it. That's how he "fixed" it. Then a month later I was driving on a winding road at night in the rain and realized the headlight was out again. I could have gotten in a fatal car crash that night because they told me they fixed the problem and didn't. I don't know how they can have a clean conscience when they are taking money from a lady who makes far far less than they do, and endangering her life. Another time, I was hearing a noise on my passenger side. They said they would contact me by noon. At 3 still no word. I called them. They told me they couldn't hear the noise, and it took them until 5pm to finally hear it, so I had to leave my car overnight. Finally they discovered it was a cracked manifold and it would cost over $1500 to have it fixed. When I had multiple friends listen to it, they told me they thought it was simply a wheel bearing. I went back and asked them to fix the wheel bearing. Lo and behold, the sound went away! It was a less than $300 fix and they almost cheated an extra thousand dollars from me. Every time I tell my guy friends about the work Yuma Honda did, they tell me I overpaid by a long shot. I have always been willing to pay extra to have peace of mind, knowing that my Honda is in the best hands. But this place is sheisty, untrustworthy, and at the end of the day, negligible and dangerous. I have honestly never written a negative review about any business I've ever dealt with, but this place has me livid on a regular basis. The last time I went in, to have what multiple guy friends thought just needed to be an AC belt replacement for about $500, they told me I needed to have the compressor clutch replaced for $1500. "It won't be a penny above $1650" they told me. When all was said and done it was almost $1800 even with the "discount" he gave me. When I asked to see the manager, Daniel told me the manager wasn't there. When I asked when the manager would be back, he told me he didn't know. When I asked for the manager's contact info, he told me they don't give that out. Then he had the nerve to tell me "I feel like you're just looking for problems to be upset about." I do appreciate that Daniel has been patient with me; it is not Daniel who is the problem, it is the managers and the entire operation top to bottom. More

Excellent and fast service, in less than one hour the job was completed by your personnel. was completed by your personnel. More

Excellent service, nice people, good communications, questions answers, I will recommended to friends and family questions answers, I will recommended to friends and family More