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Zeigler Cadillac of Lincolnwood - Service Center

Lincolnwood, IL

4.5
474 Reviews
Call Service Center (224) 633-1258

474 Reviews of Zeigler Cadillac of Lincolnwood - Service Center

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December 04, 2023

I went to the service department. Dorsey made my visit very easy and I feel comfortable with the service of my vehicle. I had to use another dealer for servicing due to recalls. I w More

by Newlight07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby
Report | Print
December 04, 2023

Brought my xt4 in for oil change and check on engine light periodically coming on - kept me informed of work - car was ready when promised.... More

by mkr738
Recommend Dealer
Yes
Employees Worked With
The service department
Report | Print
Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

We appreciate your feedback regarding your recent visit for an oil change and engine light concern. It's great to hear that we kept you informed throughout the process, and your satisfaction with the timely service is important to us. Thank you for choosing us!

December 01, 2023

Amazing dealership and customer service was in and out no questions asked and had everything ready for me the second I walked in. Definitely 10/10 More

by AHMEDFARAG0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Abbadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorsey Colby
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December 01, 2023

Not that many cars on display tv on food channel not news, however very clean More

by BAK860
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby
Report | Print
Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for the 4-star rating! We appreciate your support and look forward to serving you even better in the future.

November 29, 2023

My trust has been lost at the dealership due to people not doing their job More

by joelandrade48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dorsey Colby
Report | Print
Nov 29, 2023 -

Zeigler Cadillac of Lincolnwood responded

We're genuinely sorry to hear about your experience at our dealership, and we appreciate you taking the time to share your concerns. We take customer feedback seriously and would like the opportunity to investigate the matter further. Please reach out to our customer service team at 630-454-1572 so we can address your specific issues and work towards regaining your trust. Thank you for bringing this to our attention, and we look forward to the chance to make things right.

November 28, 2023

Dorsey is outstanding. Dorsey is outstanding. She is very responsive and informative. Always kept us informed of progress More

by ADAM.CHONICH
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby, Dorsey Colby
Report | Print
Nov 28, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for your glowing review! We're thrilled to hear that Dorsey provided outstanding service, keeping you informed and making your experience positive. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know.

November 28, 2023

Excellent service and the place to buy a car I will not go to any other dealership More

by sjg0
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby, Dorsey Colby
Report | Print
Nov 28, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for your kind words! We're delighted to hear about your excellent experience and that we've earned your loyalty. If you ever need anything or have further feedback, we're here for you. Looking forward to serving you in the future!

November 28, 2023

They took good care of me while I brought my car to you guys. Informed me of any future repairs as well . More

by CRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby, Danny Rivera
Report | Print
Nov 28, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for your positive review! We're thrilled to hear about your great experience.

November 24, 2023

They didn't wash my car and also never offered a loaner or a ride Will probably go to the other Cadillac dealership next time. More

by DAN.CHICAGO88
Recommend Dealer
No
Employees Worked With
Danny Rivera, Danny Rivera
Report | Print
Nov 24, 2023 -

Zeigler Cadillac of Lincolnwood responded

We're genuinely sorry to hear about your less-than-satisfactory experience. Your feedback is crucial to us, and we'd like to learn more about what happened. Could you please contact our Customer Relations Manager, Gianna, at 630-454-1572 so we can address your concerns directly? Your insights are valuable, and we're committed to making things right. Thank you for your understanding.

November 23, 2023

Clean, very hospitable and nice. Clearly explained everything that was going on. A pleasure to talk to the workers there. More

by racsork9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby
Report | Print
Nov 24, 2023 -

Zeigler Cadillac of Lincolnwood responded

A heartfelt thank you for your positive review! We're delighted to hear about your positive experience with us.

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