Zeigler Chrysler Dodge Jeep RAM - Service Center

There was an issue and some miscommunication, but staff resolved it to my satisfaction. Thank you! resolved it to my satisfaction. Thank you! More

Zeigler staff is very knowledgeable and friendly. Got the work done in a timely manner. Don't hesitate to work with the best! Got the work done in a timely manner. Don't hesitate to work with the best! More

My reason for the rating is that when I brought in my 2012 Compass in for a four wheel alignment, I was told that due to “corrosion issues”, the rear wheels could not be aligned. You then proceeded to te 2012 Compass in for a four wheel alignment, I was told that due to “corrosion issues”, the rear wheels could not be aligned. You then proceeded to tell me that it would be $150 to give me a quote for how much it would actually be! Without paying the $150, I could only get an estimate of $2000-$3000 for the repairs. What I actually found out (after 4 hours of Internet forum research) was that all 07-12 Compasses, Patriots, and Calibers have a rear crossmember made of defective steel (foreign) that was not properly protected from the Michigan winters and salt. This leads to corrosion in 8-12 years that allows weakening and bending of the crossmember and wheel misalignment. This is why my daughter went off the road and incurred a $200 towing bill during the last snowstorm. I have driven almost 100 cars through snow and ice over 40 years and have never had one that would wander as much as this one. Now, I am pretty handy and for $135, I can buy and replace the rear crossmember myself. This time making sure it is protected from the elements. It would have been nice to have an “honest” conversation with the tech, knowing the issue, and understanding that Chrysler was not willing to to support their products that are not safe to drive in Michigan. The reason for the 2 star rating over the 1 star, is that the tech graciously only charged me for the 2 wheel alignment, since they could only align the front wheels. Sorry for the long explanation, but you need to have a better relationship with your customers if you want them to come back. I personally avoid dealerships in general due to the absurd costs, but when I am paying top dollar, I expect to get knowledge and information only a dealership can provide. Thank you for your time. More

We have worked with Harold Ziegler’s dealership for over 8 years! We have purchased 3 vehicles and have all the services for those vehicles done at the dealership. We have gotten excellent service and out 8 years! We have purchased 3 vehicles and have all the services for those vehicles done at the dealership. We have gotten excellent service and outstanding customer support from them. I have recommended them to everyone I know that is looking for a vehicle!! More

Fantastic dealership and very reasonable crew. Derick is the best! Amazing communication. Couldn't be happier. Derick is the best! Amazing communication. Couldn't be happier. More

Got my hood replaced under warranty and had a nice loaner to drive. Got my Jeep back and the body shop did a great job. to drive. Got my Jeep back and the body shop did a great job. More

Very pleasant experience, from the point of checking in w/ the service advisor, to the comfortable waiting area, to the speed of service. Would highly recommend! w/ the service advisor, to the comfortable waiting area, to the speed of service. Would highly recommend! More

Had no idea where the problem was, they diagnosed the issue shortly after I got there. Problem solved, wok’s fine. issue shortly after I got there. Problem solved, wok’s fine. More

Taylor, at the service counter is the best communicator, In a previous service i wasn't happy with the communication and had taken my truck to a different service center with futher work that should have be In a previous service i wasn't happy with the communication and had taken my truck to a different service center with futher work that should have been caught the first time. tayloras up front and honest and will only work with her in the future. More