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Zeigler Chrysler Dodge Jeep RAM - Service Center

Grandville, MI

4.6
407 Reviews
Call Service Center (616) 588-4200

407 Reviews of Zeigler Chrysler Dodge Jeep RAM - Service Center

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November 03, 2024

We had a situation and because Jake has helped us before I called him again. He handled it and took great care of us. We trust him and he is why we come back to Zeigler’s. More

by HOPTHEBOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake in the Service Dept.
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Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your continued trust in Jake and our team at Zeigler! We’re thrilled to hear that he was able to handle your situation and provide the care you deserve. Your loyalty means a lot to us!

November 01, 2024

Being new customer I used the website and it was a disaster. I had an appointment for service but cancelled because I knew it would be a long time before I got my car back. Calling the service dept th More

by cindyj.meert
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Fitzpatrick
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Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Cindy, We're sorry to hear about your experience as a new customer and understand how frustrating it must have been. We apologize for the difficulties with our website and the lack of communication from our service department. Your feedback is important to us, and we will work on improving our communication and service processes. Please feel free to reach out directly if you have any further concerns or if there's anything we can do to assist you.

October 31, 2024

Truck had an issue with broken bolts on transmission oil pan so had to return but Taylor was fantastic keeping me informed on everything More

by rod.vannoord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2024

Service department did an excellent job my truck. The service advisors were knowledgeable and kept me update to date on what was going on with my truck. The mechanics kept the truck clean and every More

by MIKE.NETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your positive experience with our service department! We're delighted to hear that our advisors kept you informed every step of the way and that our mechanics took great care to return your truck just as you left it. We appreciate your feedback and look forward to being here for all your future service needs!

October 30, 2024

They did a good job working on my truck. Technician was professional and good looking More

by luisgarciaguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Richmond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, Luis!

October 27, 2024

My clerk was awesome. Mechanic took care of my car and treated it with respect glad that y’all have walk in oil change More

by travishoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aladin was awesome
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Oct 29, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for the great review! We're glad to hear your clerk provided awesome service and that our mechanic treated your car with care. It’s wonderful to know that our walk-in oil change option worked well for you. We look forward to seeing you again!

October 26, 2024

Matthew Morris was very helpful. Went abov e and beyond my expectations. He contaceted me back after hours when I was locked out of my car when it was running and my keys and phon More

by kruizenc
Recommend Dealer
Yes
Employees Worked With
Matthew Morris
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Oct 29, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience! We're thrilled to hear that Matthew went above and beyond to help you, even reaching out after hours when you were locked out. It’s great to know he exceeded your expectations—we’ll be sure to pass along your appreciation!

October 23, 2024

Work was completed in timely manner and Derrick Fitzpatrick the service advisor was great in keeping me informed to what was going on. More

by alexanderl4049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Fitzpatrick
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Oct 29, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback! We're pleased to hear that the work was completed promptly and that Derek kept you well-informed throughout the process. We'll be sure to pass along your kind words. We look forward to assisting you again in the future!

October 23, 2024

Was pleased with the quick in and out service. Was out in about 30 minutes More

by paul.buckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, Paul! We're glad to hear you had a quick and efficient visit, getting you in and out in just about 30 minutes. We appreciate your feedback and look forward to serving you again soon!

October 21, 2024

i didn't know a 15 point inspection was separate from oil change. I wish the service person who checked me in had asked about it. Now i have to make seperate appointment for that which is inconvenient. Pl More

by quirogtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience. We apologize for the inconvenience with the inspection and headrest adjustment. Your feedback is valuable, and we’ll make sure our team improves on clear communication and attention to detail. Please reach out if we can assist in any way to make your next visit smoother.

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