Mercedes-Benz of Plano

4464 West Plano Pkwy

Plano, TX 75093

Please update the areas marked in red before submitting.

Share Your Experience

Yes
No
See Review Guidelines
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0

Reason For Visit

Sales (New)
Sales (Used)
Service

Did you purchase or lease a vehicle from this dealership?

Could You Say a Little More? (Optional)

How was the communication from the service department? (Optional)

How would you rate the service center's explanation of cost of service? (Optional)

How was the speed of service for your vehicle? (Optional)

How would you rate the quality of work performed? (Optional)

Did you wait at the dealership during your service visit? (Optional)

How was your service pickup and delivery with this dealership? (Optional)

How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)

What Others Say

As a Mercedes enthusiast for over 30 years, I highly recommend Mercedes-Benz of Plano & sales rep Goson Li, who made it very easy for my family to purchase our dream car from out-of-state. Goson was very professional & consistently answered our questions in detail, without any sales pressure. He located the exact car/configuration we wanted, and provided interior & exterior videos of the actual car that was available. The purchasing process and delivery was incredibly speedy and seamless!

This review is for Connie Flores. I recently bought a new Mercedes SUV and she was my sales rep. It was a wonderful experience from beginning to end. I had purchased a car there before; however, the sales agent at that time was a wee bit arrogant and I did not want to repeat that process. Connie went out of her way to make sure I got the perfect car and to help with the process way after I purchased the vehicle. If you are buying a Mercedes, I would recommend Connie!

Always very professional.and courteous. Answers all questions and very upfront about all serviices to be rendered.

We built/ordered 2024 GLC300 for my wife in May 2023. Took delivery on 12/1/2023. Darren Shin was our sales advisor. We moved our business from another Mercedes dealer because Darren was EXTREMELY knowledgeable about the Mercedes autos, options, process, timeline, etc. He did NOT use any pressure whatsoever. he focused on educating us to ensure the vehicle was EXACTLY what my wife wanted. If I had a sales opening in my firm, he is exactly the high performing sales person who I would hire!! Kudos and well done.

I had a really painless experience. I really didn't think the car-buying experience could end up like here in Plano. I know the industry has changed over time but Darren Shin is another level of service. If anyone cares reading who they want their salesperson to be, try Darren out. He will not let you down on the entire process. Thank you so much, buddy.

He is great person and very knowledgeable sales person . Not only he explains everything clearly but he suggests very wisley. His wisdom helped us to choose our GLE350 . He has very good knowledge on the car market and estimates which any other branch sales persons couldn’t give us .