Once in a while you meet someone like Ashley Dykstra, a Kia Service Advisor at Southside Kia in Jacksonville, FL who’s genuinely warm, friendly, and happy, working a sometimes thankless stressful job. A person who is a true problem solver who quickly and immediately provides exceptional service. We had a major engine issue with our 2017 Kia Sorento LX 2.4 Liter automobile, and didn’t really know what to do. Whenever I called her, she immediately looked into things, and got back to me with solutions, in a very timely manner. We must have spoken and/or texted each other, a dozen different times, over the course of a couple of weeks. She took care of everything including the car rental, scheduling for repairs, etc with the help of her other co-workers/teammates Robbie and Carisa. Together they all get an AAA+ from me and my wife Tina. I would really like to encourage other Kia Service Advisors and workers, to be more like them and work as a team. The reality is that many people like me, really do appreciate the hard work, they put in!

I received excellent service from Robert Sobol. He was very attentive in helping me with my car service.

Service was completed in a timely manner and at a fair price. Very satisfied with this dealership.

Always happy with Southside Kia. I go out of my way to use Southside. I have always been treated fairly and courteously. Definitely recommend Southside Kia.

My daughter and I drove her Kia Soul down to Jacksonville from Athens to see family for Easter. Her brakes were making a terrible grinding noise. On the way down, I called Southside Kia and spoke with Sheldon Smith, who said I could bring the car in Saturday morning and they would have it ready for me by close at 5. The car needed brake pads, front rotors and several other things, but it was ready for us, and at a fair price! My daughter was able to drive back to college safely on Sunday. Thank you for having compassion and working to help us make sure our daughter was safe. You made our emergency your emergency, and we really appreciate it! Thank you, Sheldon!

No pressure dealership for sure. We knew what we wanted and the price we were willing to pay and they provided both to us.