If I could give 0 stars I would. We are scheduled to have our car serviced by Berman Jeep and Chrysler Dodge in Oak Lawn at the beginning of March. However, what we thought would be a routine service repair has turned out to be a complete nightmare. Initially, we were told that it would take around four days to diagnose the issue with the car. But, after four days, we couldn't get an update on the diagnosis and how long they would keep the car. Despite multiple attempts to contact the Service Manager, we received no response. The person answering the phone would say that the manager was either at lunch or on another call and promised to call back. However, the service manager never called back, and we were left completely in the dark about the status of our car for three weeks. We were not even accommodated with a loaner car while we waited. This lack of communication was incredibly frustrating and has become an inconvenience. After a month of holding on to the car, the service manager finally gave us an update and said they would need approval from the warranty company to cover the work needed. This process took another two weeks, and there was no update or communication from the service manager. After calling back to back, the service manager finally told us we could take the car back until they had an answer and were able to work on the car. Finally, after a long and tedious process, the repair work was approved and scheduled for April 30th. But, we were informed that the car wouldn't be ready until May 3rd. After calling for an update on May 3rd we were told the technician hadn't started working on the car yet and leaves early on weekends. We are again inconvenienced, not accommodated, and not communicated with. Our experience with Berman Jeep and Chrysler Dodge in Oak Lawn has been a complete nightmare. The Service department's lack of communication and customer service has been nothing short of appalling. We have been inconvenienced and not accommodated through all of this back and forth. We strongly advise against getting your car serviced here, as our ordeal of getting our car fixed has not been worth it. The Service department's disregard for their customers is simply unacceptable.

Apparently the black man's money is no good there. after waiting a week for an appointment I showed up only to be ignored by the female staff. as I stood at the desk to be serviced with no one else in line directly in front of her , she ate Cheetos and drank Dr Pepper. In addition to that she began to speak Spanish to a co-worker as if I wasn't standing there for 5 minutes. It took them 2 months to respond to the Better Business Bureau complaint only to be in denial and offer no explanation. This is textbook when arrogance meets and competence and presumed racism.

Rob Qualizza is my recommended guy to see for your next Jeep. The Berman Jeep team made my buying process perfect

Bob Gator was very knowledgeable and professional when helping me look for a new Jeep. Bob and Berman for your next vehicle!

Rob Qualizza is my recommended guy to see for your next Jeep. The Berman Jeep team made my buying process perfect

Rob Q helped us above and beyond. Rob listened to what our goal was and helped us get exactly what we wanted. Great personality! Highly recommend Rob and the Berman Jeep Team for your next Jeep purchase.