i.g. Burton Buick GMC of Glen Burnie

I was not happy with financing interaction. It was ready to sign when I got there, but was not discussed. I feel a phone call should have been had to discuss financing options. Just here it It was ready to sign when I got there, but was not discussed. I feel a phone call should have been had to discuss financing options. Just here it is, sign it. I was in the position where I had to get a vehicle. Afterwards, I thought, financing wasn't even discussed other than I told them what I was putting down. Rates, etc. should have been talked about. Or at least we checked xyz and this is the best rate. Anything. I will say, they found the vehicle I was looking for. My only exception was the process of financing. More

Terrible experience with the I G Burton dealership. Had 5 different salesman, wasn’t even notified when they switched me every time. Vehicle was held up in Michigan. Couldn’t get a straight answer as t Had 5 different salesman, wasn’t even notified when they switched me every time. Vehicle was held up in Michigan. Couldn’t get a straight answer as to where and what was going on with my truck. Had to contact GMC myself to get some answers. Then was told by my salesman my truck was in Baltimore right after GMC told me it was still in Michigan. Truck finally is at the dealership and they sent a Lyft to pick me up. Sent it to the total different address than I had given them. Ended up waiting another 45 minutes before showing up. The clean up of the truck was terrible. Finally get truck and waiting on the Bay tags I told them I wanted, and they send me plain Md tags. Was told by salesman it would be taken care of. Then I was totally ghosted by the salesman. Would not respond to texts or return my phone calls. Would not recommend IG Burton to buy a vehicle. Will never see my business again and will let anyone I know to stay away. More

Service was quick and efficient. Sandy was detailed and professional. My first visit was pleasant. Sandy was detailed and professional. My first visit was pleasant. More

Excellent service. Great people. Pleasant atmosphere. My representative gives me a plant to follow kudos Great people. Pleasant atmosphere. My representative gives me a plant to follow kudos More

While the price was high. I always like the services and quality of work and parts. I always like the services and quality of work and parts. More

Th service was excellent from the scheduling of my appointment to the work by the technician! I had an emergency too, which was handled right away, and my car was ready within two days! The service appointment to the work by the technician! I had an emergency too, which was handled right away, and my car was ready within two days! The service writer is also exceptional and truly caters to the customers! More

It was excellent. When I arrived all sales persons were with other potential buyers. However, Becky, the receptionist said, "Let me take you around the showroom floo When I arrived all sales persons were with other potential buyers. However, Becky, the receptionist said, "Let me take you around the showroom floor". Then she introduced me to Stephanie. An hour and a half later Stephanie had all my wants and likes, I had a host of information and a test drive! Two visits later I had had another test drive more information and was signing papers for a new car. Thank you Stephanie and all at i,g, Burton Glen Burnie MD. More

My sales representative, Stephanie was excellent. The purchasing experience as far as financing overall was good. I purchased the GMC Sierra Denali EV Edition 1. This is my very first EV vehicle. The The purchasing experience as far as financing overall was good. I purchased the GMC Sierra Denali EV Edition 1. This is my very first EV vehicle. The sales department could do a much better job in socializing a customer like me to the EV world of charging options. I didn't know that I had to create an account with EV charging stations to charge the vehicle. I was under the impression that all you had to do is pay and plug it up. That's not the case for the first or second charging sessions. Also, the GM App has charging features that you'd never know about unless you stumble across them or call OnStar, as I did to find out where the best charging stations are for my vehicle. Also, there are onscreen charging information that could also be more helpful with explanation and demonstrations by the sales department or GM video link to watch prior to driving off the lot. So, a better job in introducing a customer to the EV world is definitely recommended. Other than that, I absolutely love my truck. More

I waited for my vehicle to be serviced, (oil change and tire rotation) and it was a pretty quick turn around. tire rotation) and it was a pretty quick turn around. More

When I submitted an RFQ through the GMC website, 3 dealers were contacted on my behalf. Stefanie at I.G. Burton was the only person that reached out and asked what I was looking for. Other dealers s dealers were contacted on my behalf. Stefanie at I.G. Burton was the only person that reached out and asked what I was looking for. Other dealers sent me links to their websites to look at inventory (which I had already done on my own). Stefanie found what I wanted at a dealership out of state and made me feel like I was the only customer that mattered during the process. The dealership was professional and courteous and I will look to them first when my wife purchases her next Acadia! Thank you Stefanie and the I.G. Burton team! More