i.g. Burton Buick GMC of Glen Burnie

It became time to replace my 02 Buick. I did not have a lot of money to spend. I talked to my salesman Michael Camp in the Used Cars department. He and his Manager Bob King worked out a deal for me within lot of money to spend. I talked to my salesman Michael Camp in the Used Cars department. He and his Manager Bob King worked out a deal for me within my price range. The car was very clean and runs great. I saved enough money with them that I came back and purchased another car for the family. I am very happy with both of the car that I purchased from Wilkins and will tell my friends to buy from Mr. Camp. More

We brought our 2011 GMC Yukon Denali to Wilkins Buik-GMC because it lost all of it's coolant and overheated. They could not figure out why it lost all its coolant and simply filled it up and said it's fixe because it lost all of it's coolant and overheated. They could not figure out why it lost all its coolant and simply filled it up and said it's fixed. When I inquired further as to why/how it was gone, they responded with "I don't know." There was no desire to try to truly diagnose the problem, instead they chose to simply address the symptoms. Furthermore, Greg, our service adviser was extremely rude to my wife and me both on the phone and in person. He would not let my wife speak on the phone and raised his voice many times when speaking to her. He tried to charge me for diagnostics that where not performed and should have been under warranty anyway. Finally, When I picked up the car it was parked in the back of the lot, dirty inside and out, grease on the steering wheel, and the radio was turned up very loud. I don't feel like they treated my vehicle with any respect. Every other dealership I have EVER dealt with has a level of service well above what I got at Wilkins. I give reviews for good and bad service so this is not just a random slam because they made me mad. I will never go back to this dealership and I suggest that anyone else looking for service for their GM vehicle look elsewhere. This is the WORST dealership service experience I have ever had. More

The use car manager changed the price of the truck on cars.com. He changed the price because he spoke with me and several other family members. He realized he received a strong response from the 1st day cars.com. He changed the price because he spoke with me and several other family members. He realized he received a strong response from the 1st day of listing the truck so he increased the price. Poor business. After fussing with him he argeeded to honer the price he had listed but. he lied to my face over and over. I love the truck. The dealership was clean, professional, and a overall good place. I'm just mad that he lied!!!! He lied about something as simple as 1K. How do I know he wouldn't lie about something else, I dont! Dont deal with the use car manager. Any sale prices you see listed make sure you take it there in black and white. More

Ted did a grea job facilitating the sales process. I have been looking around for over a year for a new SUV, and I felt confident with the price and future service relationship with Wilkens largely in part been looking around for over a year for a new SUV, and I felt confident with the price and future service relationship with Wilkens largely in part to Ted's knowledge and help. Thanks again, Milford. More

The salesman and manager were extremely knowledgeable and professional. It was a pleasant buying experience. I would recommend and buy from this dealership again. Thank you. professional. It was a pleasant buying experience. I would recommend and buy from this dealership again. Thank you. More

As I enter the car lot looking at the Buick Lacrosse I noticed that their were no black ones. Ted Florenz from sales came out and asked if I needed help. I told Mr. Florenz the kind of car I was looking noticed that their were no black ones. Ted Florenz from sales came out and asked if I needed help. I told Mr. Florenz the kind of car I was looking for, but didn't tell the color. He let me test drive one of the Lacrosse and I loved it, but not the right color. I asked Mr. Florenz do he have it in black. He said no he didn't have it in that color but I can get one. I was thinking to myself I guess I have to wait a week. I was thinking about going to another Buick dealer, but Mr Florenz said he can get one in a couple of days. Mr. Florenz got on the computer found a black one and it did took a couple of days. I entered the lot and seen this black Lacrosse I said this must be it. Mr Florenz must had seen me on the lot. He came out with the keys and he noticed the big smile on my face. Mr. Florenz showed me how to operate all the buttons on the inside. Mr. Florenz is fantasic. His friendliness and knowledge made my experience quick and easy. I would recommend Mr Florenz to anyone. More

After going to another dealership and being used and abused, it was a breath of fresh air to come to Buick and be treated like a queen. Chuck Outen our salesman made me and my family feel at home and wa abused, it was a breath of fresh air to come to Buick and be treated like a queen. Chuck Outen our salesman made me and my family feel at home and was very knowledgeable. We would defenetly recommend Buick to all our friends and family. More

Linda was Great it was just like I have know her for years. It should be more people like her. Keep up the good work Linda. years. It should be more people like her. Keep up the good work Linda. More

When shopping for a new car we visited a number of different showrooms. Wilkins Buick-GMC was the last one that we visited after several days of shopping and test driving different vehicles. Wilkins w different showrooms. Wilkins Buick-GMC was the last one that we visited after several days of shopping and test driving different vehicles. Wilkins was the nicest in appearance and we were made to feel comfortable immediately by our sales person Linda Drymon. We found her to be very knowledgeable and helpful, being able to answer any questions we asked her. Bruce Catterton, the general manager was very pleasant and helpful. Our experience was not stressful and we would recommend Wilkins Buick-GMC, Linda and Bruce to family and friends. We were also impressed with the young man in the finance department. More

From the moment I walked into Wilkins, I was treated professional and courteously. Justin answered all my questions and concerns, as well as did senior management. I shopped around 3 GMS dealerships w professional and courteously. Justin answered all my questions and concerns, as well as did senior management. I shopped around 3 GMS dealerships within my zip code, and ended buying my new Terrain from Justin and Wilkins. I hope when I need service, that the overall experience will be as great as my purchase. More