i.g. Burton Buick GMC of Glen Burnie

Ted was easy to work with- he was efficient, thorough and very friendly. He was able to get the car that we wanted at a price we could afford. very friendly. He was able to get the car that we wanted at a price we could afford. More

Linda went above and beyond the call of duty to make my car buying experience a great deal! She came in on her day off and stayed till late until everything was set. She is a gem! She answered all my que car buying experience a great deal! She came in on her day off and stayed till late until everything was set. She is a gem! She answered all my questions and answered every single on of my calls (which I called like 5-6 times a day) till the transaction was complete. A very excellent experience. More

I appreciated the extra effort that Linda exhibited in taking my cold call over the phone and finding an acceptable substitution for my original request that resulted in satisfied purchase. taking my cold call over the phone and finding an acceptable substitution for my original request that resulted in satisfied purchase. More

Dealership created an atmosphere which made me feel relaxed with no high pressure. Received a fair price for my trade-in and the 2001 BMW 330CI convertible that I purchased was in showroom condition ! relaxed with no high pressure. Received a fair price for my trade-in and the 2001 BMW 330CI convertible that I purchased was in showroom condition ! I could not be happier with this dealership and will purchase from them again ! More

I am thrilled with the experience I had purchasing my new vehicle from Wilkins Buick-GMC! It started out as an innocent "build your own" vehicle to receiving a call the following day telling me that you did vehicle from Wilkins Buick-GMC! It started out as an innocent "build your own" vehicle to receiving a call the following day telling me that you didn't have what I was looking for in stock, but that you found 2 matching what I wanted that could be made available to me. During the process, all of my questions were answered promptly and Ted always kept in touch with my until the day I drove off the lot!! I was honestly still on the fence about what type of vehicle I was going to get until I met with your team!! Customer service like the type you offer is rare to find ... and now that I've found it, I'm sticking with you! More

Very pleasant experience, buying our new-to-us used vehicle, a 2008 Lincoln MKX. Dave was very helpful in testing the car, letting us inspect it thoroughly, and helping us with any and all questions. vehicle, a 2008 Lincoln MKX. Dave was very helpful in testing the car, letting us inspect it thoroughly, and helping us with any and all questions. He handled the negotiations swiftly and fairly, and worked through all the paperwork quickly. He has been very solicitous in making sure we are happy with our purchase after the sale. More

I not only had a great experience, but the staff was totally enjoyable, knowledgeable, courteous, and professional. I would highly recommend Robert SMITH to all my friends. totally enjoyable, knowledgeable, courteous, and professional. I would highly recommend Robert SMITH to all my friends. More

Justin did a nice job showing me the cars and test driving. Was responsive when I called to request that a minor problem with the car be fixed. driving. Was responsive when I called to request that a minor problem with the car be fixed. More

Both Ted and John were very helpful and so, so easy to work with. Ted had complete information on the workings of the car and that made it easy to appreciate all the bells and whistles of this vehicle. work with. Ted had complete information on the workings of the car and that made it easy to appreciate all the bells and whistles of this vehicle. More

Wilkins responded to an e-mail inquiry (Jim Mussman - IT mgr)concerning possible purchase of a new Buick LaCrosse. He set up an appointment with a sales rep to show me what they had.9(Robert Smith) I looked mgr)concerning possible purchase of a new Buick LaCrosse. He set up an appointment with a sales rep to show me what they had.9(Robert Smith) I looked at the cars they had on the lot and Robert selected a car for me to drive. Liked the feel of the LaCrosse and he and the sales mgr arranged for me to take the car home so that my wife(principal operator) could see and drive the new vehicle. She liked the operation of the new car but did not like the color of exterior and interior appointments, and prefered the midnight blue metalic exterior and the titanium interior. Called Robert and told him of my wife's preference and informed him I would be right back with the car on loan to us. He said he would see what he could find in the area that would satisfy her car desires. Upon return to the dealership, I found Robert had done his research and found that there were no cars in the 200 mi radius with colors specified, and further that there were none scheduled to be manufactured according to factory schedules available on computer search. I think this is a very serious marketing blunder on Buick's part to publish a very nice brochure listing available features and not having a manufacturing schedule to support offerings. In any event, Robert and John made every attempt to locate a vehicle even in model year 2011 which could satisfy my wife. In the meantime she looked at other vehicles and found one with the titanium interior desired and most all of the other features she wanted, and we subsequently settled on that car. All involved in the process were extremely helpful in ensuring that she was completely satisfied with the purchase. This is the third vehicle which we have purchased from the dealership and we look forward to talking with Maury and Jeremy Wilkins and the rest of the team when they have the "Grand Opening" for the new showroom renovations next month. A good experience. More