i.g. Burton Subaru of Glen Burnie

Bought a Forester in March. I had asked for a 2023 and was told they could have it for me the following Monday. I went in and next thing I know was told that they had a 2025 t I had asked for a 2023 and was told they could have it for me the following Monday. I went in and next thing I know was told that they had a 2025 they would bring down from PA. I do believe I was set up as the the salesman left the area and the one next to him started talking (on the phone ) about increasing the prices of the cars due to the tariffs. Well, of course I felt panicked and got the 2025. Also Ryan had told me that there was a charger and unfortunately do not remember what the other item was that he said I was getting. NOPE Had to go back for that too So far, I have had to upgrade the entertainment system twice which has not fixed the problem Apparently a pebble must have hit my window and put a crack down the center and they claim it is not under warranty. I have less than 9,000 miles on my car. Subaru is well known for their substandard glass and I now understand why. I have had many cars in the past and NEVER had a cracked window from an actual stone hitting it. MY advice.......STAY AWAY FROM THEM. IG Burton service department was the worst I have ever dealt with and will NEVER go there again. Can't wait to get rid of this car!!!! More

ig burton in glen burnie service dept. do not deal with tyler or miguel. All the good service advisors have left service dept. do not deal with tyler or miguel. All the good service advisors have left service dept. More

The worst dealer experience I've ever had. I'd give no stars if I could. Not only did they fail to pay off my trade-in in a timely manner (close to two months) when I bought the car from them, I'd give no stars if I could. Not only did they fail to pay off my trade-in in a timely manner (close to two months) when I bought the car from them, they denied my comprehensive warranty (never get those) claim on a failed section of my wire harness and tried to charge me $4k to repair the damage. What was the problem? Three wires broke and I repaired it with an $11 dollar connector that I was able to purchase on Amazon. Took 1 hour and light soldering skills. They wanted to replace the rest of the harness, including who knows how many unrelated wires. They wanted me to submit a claim to my insurance company for the money. Don't go here for anything. More

I had an amazing experience buying my new wonderful 2024 Subaru Crosstrek. My agent was Vik and he was outstanding from the beginning to the end. He kept me well informed, educated me about the car, answere Subaru Crosstrek. My agent was Vik and he was outstanding from the beginning to the end. He kept me well informed, educated me about the car, answered all my questions and kept me in close contact with the financing of my car. I bought the car online and he even drove the car to my house since I live out of state. I would highly recommend his as buying agent and I G Burton Glen Burnie, MD. Vik was personable, understanding and very pleasant to work with at all times. More

I had a great experiences with Bik at this location last weekend and bought subaru crosstrek. Bik is a great person who negotiated with me nicely to get what I was looking for. I highly recommend him to eve weekend and bought subaru crosstrek. Bik is a great person who negotiated with me nicely to get what I was looking for. I highly recommend him to everyone who want to buy car from this dealership. He deserves five stars 🌟 🤩. He also followed up with me after couple of days to make sure that I am enjoying the my subaru!! More

We drove in for an oil change and tire rotation. They waited on us quickly and finished the work on time. They waited on us quickly and finished the work on time. More

Friendly, knowledgeable staff and mechanics. Provided loaner car. Fully explained service and charges. Long time customer. Won't go to another dealership. Service people listen to customer conce Provided loaner car. Fully explained service and charges. Long time customer. Won't go to another dealership. Service people listen to customer concerns and are able to answer questions and address concerns. Staff fully explains issues requiring immediate and long term issues. Clean and clean dealership. Great drink and snack selections. More

We drove from Southern Maryland up to Glen Burnie to buy from i.g. burton. Don Plehn was our salesman and he was great!! I would highly recommend this dealership! They have a huge selection to choose from a from i.g. burton. Don Plehn was our salesman and he was great!! I would highly recommend this dealership! They have a huge selection to choose from and Don really worked to make sure we got just what we wanted. More

My service with Miguel was outstanding! He made me feel valued as he listened to my concerns and assured me that my vehicle is in great condition. I think him for making me feel like a valu He made me feel valued as he listened to my concerns and assured me that my vehicle is in great condition. I think him for making me feel like a valued customer. More

The transaction was straightforward. The truth in the Estimate Disclosure was executed exactly as was written. The truth in the Estimate Disclosure was executed exactly as was written. More