i.g. Burton Subaru of Glen Burnie - Service Center

The worst dealer experience I've ever had. I'd give no stars if I could. Not only did they fail to pay off my trade-in in a timely manner (close to two months) when I bought the car from them, I'd give no stars if I could. Not only did they fail to pay off my trade-in in a timely manner (close to two months) when I bought the car from them, they denied my comprehensive warranty (never get those) claim on a failed section of my wire harness and tried to charge me $4k to repair the damage. What was the problem? Three wires broke and I repaired it with an $11 dollar connector that I was able to purchase on Amazon. Took 1 hour and light soldering skills. They wanted to replace the rest of the harness, including who knows how many unrelated wires. They wanted me to submit a claim to my insurance company for the money. Don't go here for anything. More

We drove in for an oil change and tire rotation. They waited on us quickly and finished the work on time. They waited on us quickly and finished the work on time. More

Friendly, knowledgeable staff and mechanics. Provided loaner car. Fully explained service and charges. Long time customer. Won't go to another dealership. Service people listen to customer conce Provided loaner car. Fully explained service and charges. Long time customer. Won't go to another dealership. Service people listen to customer concerns and are able to answer questions and address concerns. Staff fully explains issues requiring immediate and long term issues. Clean and clean dealership. Great drink and snack selections. More

My service with Miguel was outstanding! He made me feel valued as he listened to my concerns and assured me that my vehicle is in great condition. I think him for making me feel like a valu He made me feel valued as he listened to my concerns and assured me that my vehicle is in great condition. I think him for making me feel like a valued customer. More

I was there early and though they hadn’t open an agent said that they would soon, once my car was in which was to change a part I waited in the comfortable wait area that had complimentary coffee and sna said that they would soon, once my car was in which was to change a part I waited in the comfortable wait area that had complimentary coffee and snacks. To my surprise the wait was not as long as expected and the car was ready, the attention was friendly and courteous. They never disappoint. More

Service was good, was hoping it was faster but when it's free there's not much to complain about. free there's not much to complain about. More

Very friendly, efficient, courteous and professional. Thevery detailed and thorough Inspection report is extremely helpful. Thevery detailed and thorough Inspection report is extremely helpful. More

Very friendly service dept. Good at explaining and keeping customer posted on their car. Also dog friendly which is a plus. Good at explaining and keeping customer posted on their car. Also dog friendly which is a plus. More

My car was in for oil change and tire rotations. Car was back early!!!! Thanks Car was back early!!!! Thanks More

I bought my car before this company took over the dealership. The transition has not been seamless, but it seems to be getting better. The service is uneven depending who is at the service desk. I ha dealership. The transition has not been seamless, but it seems to be getting better. The service is uneven depending who is at the service desk. I had Cassie & Carl today, and they were both very helpful. More