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i.g. Burton Subaru of Glen Burnie - Service Center
Glen Burnie, MD
67 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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67 Reviews of i.g. Burton Subaru of Glen Burnie - Service Center
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May 10, 2016
Oil change Took my suburu forester to the express service center. Staff was friendly and hospitable. Overall I was very pleased with the service. They do guaran Took my suburu forester to the express service center. Staff was friendly and hospitable. Overall I was very pleased with the service. They do guarantee to be in and out in 30 minutes or your next oil change is free. I was there 40 minutes and there was no mention of the free oil change next time. I figured if yiu guarantee it you should honor that. Overall good visit except for that hiccup. More
by Vach11
Employees Worked With
Miguel, Samantha
February 02, 2016
Entrusts repairs to nearby repair shop This place does not service your car, but entrusts to a nearby repair shop. This repair shop really takes their time repairing your car. It's been 5 w This place does not service your car, but entrusts to a nearby repair shop. This repair shop really takes their time repairing your car. It's been 5 weeks since I dropped my car off and they're still not done repairing. Granted, it was at a busy time but 5 weeks is still too long. Not to mention, when they promise they'll get in touch with you they don't; they just forget about you and not contact you back. Edit: I'm altering my review after talking with them and getting my car back. It turns out they did a really really thorough repair and not cut any corners. They basically replaced any pieces that were damaged that could cause problems down the line. I do appreciate the fact that I probably won't need repairs 5-8 years down the road, but I still wish I knew what was going on. So 4 stars instead of 5. More
by satomz
Employees Worked With
Gesek's Collision
January 29, 2016
negligence or doesn't care???? I brought my car in for an oil change after the snow storm. I asked the tech to fill up my coolant since the level was way below the LOW line. Service I brought my car in for an oil change after the snow storm. I asked the tech to fill up my coolant since the level was way below the LOW line. Service was fast, as i was paying, i asked the tech again if they filled up my coolant and he said he did. I So my husband & i drove off. 2 days after, i receive a phone survey and i thought of checking my fluid level and read the checklist that was attached to my receipt. Coolant was green and windshield washer was green. COOLANT LEVEL WAS STILL THE SAME, windshield washer was not topped off either. I left a message for Mr. Hudson, he promptly called me and left me a voicemail explaining that they might have been low on windshield washer the time i came in. And he advised me not to fill my coolant.... WHAAAAAAAT????? So he wants my car to overheat???? I called him back telling him that the tech lied to me two times! And he lied too, on that checklist. I asked my husband to buy coolant but they told him to just bring the car back. I brought it back myself, opened the hood myself and i have him check my coolant level. He topped the fluid halfway above low. He didn't even notice that my windshield washer was low, so i asked them to fill it up, too. I wasn't asking them to fill it up all the way to the cover, i just want the fluid filled to an acceptable level. My husband is taking my car on a 600-mile drive. I don't want my car to overheat, freeze, etc. I have brought my car several times to be serviced for the past 18 months and for that coolant to be on that level, means YOU HAVE NOT BEEN TOPPING OFF FLUIDS, you guys have been negligent. I bring my car to the dealer to be serviced thinking i would get a better service, but i was wrong! Wilkins Subaru cannot be trusted. I feel like my safety is of no concern to you and you wasted my time by making me go back so my fluids could be topped off, which should've been done when i brought my car the first time. More
by NotComingBack
Employees Worked With
Robert Poetzman, Jeff Hudson, Brian Franks
February 09, 2015
Good service, poor car washes The repairs and service we receive from Wilkins is good and I am satisfied with it. My only peeve has been that the "complimentary car washes" have be The repairs and service we receive from Wilkins is good and I am satisfied with it. My only peeve has been that the "complimentary car washes" have been consistently poor. I almost want them to not bother. More
by jlucky
Employees Worked With
I cannot recall anyone
October 05, 2012
Although my car turned out fine, no real problems just maintenance work, the experience was abysmal. The service manager is in need of some humility. His hubris nearly cost me hundreds more than I needed maintenance work, the experience was abysmal. The service manager is in need of some humility. His hubris nearly cost me hundreds more than I needed to pay. I called around to make sure I was getting the going rate. I was told X price by other shops and Y price by the Wilkin's service manager... Y being much more expensive (on the order of hundreds of dollars). He tried to convince me that the other quotes were false etc... but after extensive hounding his secretary noted the error and was very helpful to fix it. I feel like they treated me as a patsy whom they didn't respect. The service manager was set in his ways and despite being hundreds of dollars off, did not readily admit his mistake or apologize. Even as I went in to the dealership he ignored me, even after being addressed by other staff who I was. No apology, no explanation. I will not be returning because I think trust is vitally important in this business. I feel that Wilkins Subaru lacks integrity and honesty when it comes to their customer service. It's this kind of experience that serves as the unfortunate reminder of the pitfalls of dealership car shops. More
by Subaru2000
Employees Worked With
Dave, Service Manager
July 24, 2012
I have been taking my Subaru Outback for service since I bought it in 2009. robin and Dave are always friendly, and are happy to explain the work being performed. They also wash my car every time I bring it bought it in 2009. robin and Dave are always friendly, and are happy to explain the work being performed. They also wash my car every time I bring it in, even if I am only getting a car wash. Their prices are a little higher than non-dealerships, but the service is worth every penny! More
by Cathyharville
Employees Worked With
Robin
May 20, 2011
Very professional and friendly from the very first moment you set foot in the office. Office manager assisted with all the insurance paperwork. Body Shop manager gave my vehicle personal attention. Also enjo you set foot in the office. Office manager assisted with all the insurance paperwork. Body Shop manager gave my vehicle personal attention. Also enjoyed the use of free loaner vehicle while the excellent body work was being done. Kudos all the way around. More
by stm1223
Employees Worked With
Juanita Miles, Kevin Fleegle
