i.g. Burton Toyota of Dover

My experience at this dealership was absolutely the worst I’ve ever had. I called to inquire about a 2025 RAV4 XLE Hybrid in a blueprint exterior with Ash interior, and I was told it was in the building phas I’ve ever had. I called to inquire about a 2025 RAV4 XLE Hybrid in a blueprint exterior with Ash interior, and I was told it was in the building phase and would arrive soon, which prompted me to put down my deposit since I wanted to trade in my 2023 Corolla Hybrid. However, when I arrived, I was met with extreme rudeness. The salesman assigned to me, Rafael Gomez Corona, treated me poorly, and I couldn't help but feel that his demeanor was particularly disrespectful because I was a woman alone. Throughout the trade-in process, he failed to communicate effectively, which only added to my unease. When I asked questions to clarify my concerns, he would boast about his 11 years of experience without actually answering me. He’d ask his coworker, Jared Herbert, to help answer my questions. He seemed nice but would huff and puff in frustration, which felt rude and dismissive. Making me also question his professionalism. Rafael also rushed me and repeatedly stated that he had many customers to attend to, but his attitude was condescending. Regardless of how busy one might be, respect should always be extended to customers, especially during significant purchases. As I left, I felt certain that they were talking about me, and I had a very unsettling feeling. I knew I had every right to voice my concerns and request a new sales representative who could provide the quality service I deserved. The following day, I spoke with the sales manager, Ubaldo Hugo, but he was also dismissive and gave a rude first impression. He seemed skeptical of my understanding when I expressed my desire to file a complaint against Rafael. Eventually, he reluctantly led me to his office, where I shared my experience, and he promised to address it. I was then switched over to Robert (Bob) Mebane, who had sold me the car I wanted to trade in. Initially, things seemed to be going smoothly with him, but that changed quickly when he called to inform me that the car I wanted was not available. This left me questioning what I had actually put a deposit down for. Bob pushed for a black interior option that was readily available, but that wasn't what I wanted. He also tried to upsell me on a premium model when I was only interested in the XLE. When I expressed my frustration and informed him that I had found another Toyota dealership with the exact car I wanted, he insisted I wait while he made some calls, but by that point, I had already lost interest. Why would I continue to work with a dealership that was rude and didn’t have the car I wanted? I stood firm on my decision. I cannot recommend this dealership to anyone and personally will never return due to their poor service. When I shared my experience with the other Toyota dealership, they laughed and promptly offered to show me what a real car-buying experience should be like. It turned out to be the best decision I made, and I ended up getting the exact car I wanted. Shout out to Ourisman Toyota! More

Jose Redd, was absolutely phenomenal to work with. Hence he is an absolute pleasure. He went above and beyond in every way. He is professional, attentive, and truly caring. He had qualities that are r Hence he is an absolute pleasure. He went above and beyond in every way. He is professional, attentive, and truly caring. He had qualities that are rare to find. He made the entire experience simple and enjoyable, and it’s clear he genuinely values his customers. We’ve never had such a positive experience before, and I would wholeheartedly recommend him to anyone without hesitation. He will always be our preferred salesperson. More

Great experience. Friendly service staff. Jose was very helpful and took the time to make sure everything was going smoothly. Friendly service staff. Jose was very helpful and took the time to make sure everything was going smoothly. More

Very good experance with salesman Jose Redd also with the manager of the branch.They both worked hard to come to an agreement I could work with.I walked out of the showroom satified. manager of the branch.They both worked hard to come to an agreement I could work with.I walked out of the showroom satified. More

Jose was one of the best salesman I’ve ever worked with. He made the process smooth, he educated me on certain aspects I was unfamiliar with, he was great with my family, and he had my best interest. Would He made the process smooth, he educated me on certain aspects I was unfamiliar with, he was great with my family, and he had my best interest. Would definitely recommend working with him. More

Jose was an excellent salesman. Quick and got right to the best deal, No back and forth foolishness Quick and got right to the best deal, No back and forth foolishness More

Jose Redd was really helpful when I bought my second car, and because I work and attend school, he helped me get a good deal on my 2021 Toyota Camry. He took his time making this offer, and I was pleased whe and because I work and attend school, he helped me get a good deal on my 2021 Toyota Camry. He took his time making this offer, and I was pleased when he did. I would recommend Jose Redd for your sales consultation. More

Buying a new car was fast and efficient with this dealership thank you Jose Redd for providing great service dealership thank you Jose Redd for providing great service More

The process was fast and easy and Jose helped me with the process of getting my dream truck ! process of getting my dream truck ! More

Jose Redd and the store manager went above and beyond in making our deal work. Jose was the best car salesman we’ve actually ever worked with. My husband and I left the dealership very satisfied with our ne making our deal work. Jose was the best car salesman we’ve actually ever worked with. My husband and I left the dealership very satisfied with our new (to us) 4Runner. Highly recommend! More