prestige imports

Reason for Visit: Service

I recommend this dealer: No

My Review of prestige imports:
My name is Jose Eduardo Pereira and until June 20, 2007 I thought I was considered as an AUDI CUSTOMER!!!

I've been to the dealer for 6 times, had bad service, bad support and still my problem is not fixed.

Jose Eduardo Pereira



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Reason for Visit: Sales

I recommend this dealer: No

My Review of prestige imports:
My wife and I had a horrible experience at Prestige. The salesman was all smiles, but when it came to discussing price, he was extremely rude. The pricing was insulting. They put a sticker of a $5k premium over a sticker price of $30k because they claim they were in short supply. The trade-in offer for my Porsche was 60% below black book price. The saleman said he would not get the leasing payment price from his manager unless I agreed to sign the contract (without knowing the price first). They were no other customers in the showroom and he still took 15 minutes to get an answer from the manager on simple questions.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of prestige imports:
Although a few of the service employees are very nice people who are trying to do a good job, the dealership policies and attitudes make this difficult. For example, although the service supervisors admitted repeatedly that upsetting cosmetic damage had occurred during initial servicing of a new vehicle, they apologized that they had no power to offer any remedy or to repair it. I give them a medium rating on friendliness but I am referring to the facile and meaningless banter that leads nowhere helpful or constructive. The sales staff that I dealt with, on the other hand, were deceptive and calculating. Anything that I didn't actually walk out with but was part of the written agreement was very, very hard to get and required constant, daily visits to the dealership until it was obvious that I was going to keep coming back. I was left with a feeling of disgust after two weeks of having to do this. The attitude is astonishingly callous. I have never had this level of disappointing after-sales care from any purchase of any kind I have ever been a part of. Once the sale is done - they don't know you or care about you. It is like a cliche come to life, like they are characters in a TV sketch about unscrupulous car salespeople. They grin at you like machines and tell you that they are busy or that they cannot help you get what they have promised you in writing. I have since discovered that this is well known in the area even to people who don't have audis. This is absolutely the worst sales and customer service experience of my entire life. I am actually stunned to discover how far their total lack of concern for any kind of goodwill or positive relationship goes because I have asked them point-blank how it is that they care nothing about the kind of ill will that they are happy to create. This is a high quality car, so I assumed that it would come with treatment and follow-through matching the same ethic - prepare for a complete shock.

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Reason for Visit: Service

I recommend this dealer: No

My Review of prestige imports:
First of all let me start by saying that their service department is not very helpfull. The service advisors do a good job but then after that I believe that the first thing in their mind is the money and trying to get you for the most they can. which I believe that if I am driving a car like an audi I should be treated with total honesty and respect. <br>My brakes were squeeking and all they said that the brakes had nothing wrong, sure they were braking the car but the sound was unbearable, turns out the brakes were completely warped. just a little example. Oh and they are very expensive with possible sales.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of prestige imports:
A true asset to Audi. Respects appointment times, and gives appointment with reasonable consideration to customers. What I enjoyed most is that one person essentially walks you through the whole process. From opening your door when you arrive, to writing up the problems, to getting you a rental, to seeing you on your way, and the same person follows up to tell you the car is ready.<br><br>I had a negative view towards Audi due to several terible experiences at another dealership, I blamed Audi. These people truly live up to the promises made when I first got the car. They made a service a hassle-free experience. I now drive out of my way to go to them instead of the dealer close to me.

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