748 Alabama CODA Service Centers

I have to say, Greg is probably the best service person - Danny

I have to say, Greg is probably the best service person and kept me informed all the time. I do need to come back as my problem, created by a different auto repair shop still persists, so I will call Greg!

Comfortable space to wait. - lindatanner72000

Comfortable space to wait. Tv, water, coffe and snacks provided while waiting. Friendly staff. Constant update received

Service dept. - leaheysl

Service dept. Was attentive and speedy. Shop was really clean . Very professional team to work with

The services department representative, Eric, was very - meagan.s.hawkins

The services department representative, Eric, was very nice and responsive with information as he received it. He is awesome!!!

Easy in and out. - 02fleming

Easy in and out. Service manager very friendly and helpful. Text process works flawlessly thanks

They get you in and out very quick, but they did leave - gloriaculbrick

They get you in and out very quick, but they did leave oil prints on the door and the hood

Excellent as usual! - dsraptor

Excellent as usual! Service was top notch. The video of the service is very helpful and the attention to detail is great!

I bought a part on 5/6/24 in the amount of 1405. - Jaha2722

I bought a part on 5/6/24 in the amount of 1405.53. Turns out I didn’t need the part and returned it ( Unopened) on 5/7/24 and they would only refund me 80% of the cost to purchase. They refunded me 1155.53. I then asked about the 3% they charged me to use my credit card and they stated that they don’t refund any of that amount. So in all they stole 292.17 from me. Lesson learned, you will never get another opportunity at my business.

Clean, helpful and took care of my needs quickly so that - C. K.

Clean, helpful and took care of my needs quickly so that I wasn't hung at the dealership all day waiting on the service to be done

They took care of me in a timely manner. - mfranklin4

They took care of me in a timely manner. The staff was very friendly and imformative..

I haven’t had a bad experience there. - Rick

I haven’t had a bad experience there. Brandy did an excellent job getting our truck taken care of. and back to us quicker thank expected. Encore will continue to have our business.

Service advisor Yanna Harville is horrible! - Davinbama1

Service advisor Yanna Harville is horrible! Extremely rude and disrespectful. Waited over a week for a response on service. DO NOT USE THIS DEALERSHIP FOR ANYTHING!

This is our third Hyundai purchased we have been very - Abrazeau50

This is our third Hyundai purchased we have been very happy with the dealership with our purchase and service. Our grandson has our first Hyundai and we have the other two

The entire dealership puts customers first. - KeithJ

The entire dealership puts customers first. Kris runs a very capable service shop, thank you.

Best people and best service. - bvarzavand

Best people and best service. They where knowledgeable about my car and what I need to do

High-class operation with a hometown feel. - Gary

High-class operation with a hometown feel. I’ve had a couple of recall issues over the years. The attention, efficiency, and communication were great. The free, multi-point inspection was welcome, and Service Advisor Lori was wonderful: no pressure at all to agree to the resulting recommendations. (Even so, the quoted price to replace my air filter, for example, was the same as if I bought and installed the thing myself!)

I have been going to this dealership for years! - Victoria S.

I have been going to this dealership for years! I take my challenger, that I also bought from Chrysler, for any needs and the service techs always solve it and the sales people always make sure I don’t want to trade in or anything! It’s a great environment and they’re always on top to tell you updates and length of times for waiting so you’re comfortable either in the waiting area or your home. I was there last week and waited an hour or 2 and the staff was so great with my 1-year old and making me feel welcomed plus my car was fixed up perfectly. I’ve seen personally, service techs come and get the guests to update them on their vehicle so they know what’s going on each step of the way on every service. I was also shown this app to help pay what I owed in monthly installments and in today’s economy that is a lifesaver. You and your vehicle should want to be cared for properly by real everyday people and with that being said I recommend this shop/dealership all day long! :)

We were very satisfied with the service we received at - kimelliott4159

We were very satisfied with the service we received at the Greenway Honda of Florence, AL store. We got the oil changed and bought a new battery. Changed the engine filter. Received the free carwash. Great job.

I really enjoyed my service provider Layla Crump. - Tshara1989

I really enjoyed my service provider Layla Crump. She was a great help helping me to purchase some tires a few weeks ago and also helping me with my oil change today. Highly recommend her for your service needs ❤️❤️❤️

My initial experience with this dealership was horrible. - kara.coplin

My initial experience with this dealership was horrible. Shannon and Thomas are service writers at this location and their customer service and professionalism are far below sub-par. After three months of calling, stopping by, sending emails etc and neither of them returning my call regarding replacing the parking brake cable (which they had the part for) on my vehicle. If my last interaction with this dealership was with either of them, I would not go back and would file a complaint with Ford. Having said that I attempted one more time to get the needed repairs done. When I walked in the service department Kayla met me with a smile and instantly got me in front of the service manager to resolve this issue. I met with Scott (the service manager) and after explaining how his staff behaved towards me insured that the needed repairs would be done two days later and we scheduled an appointment. The driver Ron was very pleasant as well. Kayla made the drop off and pick up process a breeze. Each time I was there she met me with a smile, handshake and paperwork. She maintained excellent communication during the entire process. I would like to give Sons a five-star rating because of my final interaction with them. However, it did still take three months and a lot of headache and annoyance to get a three-hour repair done. In the end Kayla and Scott went above and beyond to improve my experience. I would recommend this service department but I would not recommend dealing with Thomas or Shannon. Not sure how they still have a job there.

The worst dealer ever. - cejcpa

The worst dealer ever. Service dept. will not answer the phone. Five weeks to replace wheel sensor.