749 Alabama Lexus/1000 Service Centers

Excellent customer service and professionalism... - wandavereen454

Excellent customer service and professionalism demonstrated by my BMW Specialist, Tykeya. She is definitely an asset to BMW Team The real time video of service rendered was top notched customer service

Worst Jeep dealership I have ever dealt with. - ripleyhunts

Worst Jeep dealership I have ever dealt with. Bought a 2020 Gladiator. Wrote a poor review after a terrible closing. I was to get 4 free oil changes with purchase. Had the oil changed today. They would not honor the oil change agreement. Penny wise dollar foolish. If you want to be lied to, taken advantage of, and back slap with a bunch of hillbillies, this is your dealership.

We were visiting the Mobile area and had an issue with - se4kidz1

We were visiting the Mobile area and had an issue with our battery. The service department got us in immediately, diagnosed the problem, and got the new battery in a very timely manner!!! Everyone was extremely helpful and kind!!! We feel like they were a God send!!! They even said that they didn’t know how the car restarted because the battery was so damaged!!! We are very glad they were there for us!!!

I was not finding the Jeep or salesman that I liked,... - Nikki

I was not finding the Jeep or salesman that I liked, until I called Chuck Stevens. Brandi was awesome!! I would definitely recommend and we will return in the future!!.. Thank you.. Nikki

It was perfect! Could not have been quicker! Very courteous - Tom Holland

This was a factory recall having to do with a steering situation. The appointment was kept perfectly on time. The repair was handled quickly and efficiently. It could not have been better!

Extremely bad experience. - KillingEmo

August 1 - I called Classic Suzuki in Birmingham AL and spoke with Jason in parts. I needed all 3 fuel lines for my 2004 Suzuki Verona. I was told by Jason in the parts department that They could get all 3 lines in within a few days from Pennsylvania and quoted a price of $26.24 plus $30 shipping. After a few days, I still had not heard anything and noticed that no money had been taken out of my account. I was told that only one part came in from PA, the other two were coming from other states and had not been received yet. I was then told that since they were going to be shipped to a garage, the shipping would only be $12, bringing the price from total $56.24 down to $38.24. Several days later, I still had not heard anything, so I called again. I was told that the second part had been received, and was still waiting on the 3rd part. I had been in contact at least 2 times per week for a couple more weeks and finally asked Jason to call the shipper and ask for an estimated time. He said he would and get back to me that day. 2 days later, still not hearing anything, I called again and Jason told me that the third part was on back order. I told him just to ship the two parts. On August 29, 2014 I received a call and was told that they were being shipped and wanted to confirm my debit card number again. I was charged $107.50, more than twice the amount I was quoted, and still one part short. I went ahead and paid for it. I was told that the parts should arrive Friday August 29, 2014 or Saturday August 30, 2014. Still no parts arrived, I called again on Tuesday September 2, 2014. I was told the parts should have shipped. The third part did finally come in, and it was in the box. On September 4, 2014, I received a call from Jason saying that the parts would not be shipped until I paid $78 more. I cancelled the order. Originally quoted $26.24 + $30 S&H = $56.24 Re-quoted $26.24 + $12 S&H = $38.24 Re-quoted again and paid $107.50 Re-quoted again to add another $78 = $185.50 34 days later, more than 3 times the original quote and almost 5 times more than the second quote, and still no part.

Cavin Hill is the most rude individual you will ever have... - bamagirl6210

Cavin Hill is the most rude individual you will ever have the dis-pleasure of meeting. He thinks he does not have to service warranty problems on vehicles he did not sell but the dealership did sell the vehicle. I would not recommend this dealership to anyone as long as this man works there as the general manager. I would not trust him on any issue.

This is a letter of complaint about service on my truck - lash12

This is a letter of complaint about service on my truck, 1999 Ford Ranger XLT, 4cyl 2.5 , 5 speed manual transmission. I took my Ranger to Collier Ford in Wetumpka AL. on March 7, 2014 to have the valve cover gasket, power steering pump, serpentine drive belt and sparks plugs changed. My truck was idling fine when I took it to them. When I picked my truck up it was idling very high, although it would idle down very slowly. I called Collier Ford and they said to bring it back. I took the truck back. They said they had cleaned the Throttle body while they had it off changing the vale cover gasket. Collier’s Tech checked my truck and said it had to be the IAC valve. I had to come back the next day because they did not have one in stock. The next day the Tech put a new IAC vale on but it was not a Ford part. My truck idled higher than it did when I brought it back to them. The Tech said they had this problem in the Past, so they ordered a Ford IAC valve. When the valve came in I took my truck back and the Tech put the Ford IAC valve on this slowed the idle down to where it was when I brought it back to them because of the idle. The Service Manager drove the truck with me and agreed it was not right. I left my truck with then for two days. When I picked my truck up this time it was still idling high. The Service Manager said they had flashed the computer and I would need to drive it about 500 miles to reset it. I drove the 500 plus miles, however, when going down the road at 55 mph and let off the accelerator and push in the clutch it would take 10 seconds for the truck to idle down. Now that could be a big problem in heavy traffic. After the 500 plus miles the truck is still idling high. I took the truck back to Collier Ford. The service Manager told me this all he could do. I argued with him and he finally told me if I could find something wrong he would pay to have it fix. I took my truck to Wetumpka Tire where it was checked out by their two best Techs. Their diagnostic was it was the throttle body or the ECM. They told me to take my truck to another Ford Dealership. I took my truck to Gilmore Ford in Prattville AL. Gilmore’s Tech checked my truck and said it was the throttle cable so they ordered one and it came in and was changed a few days later. This did not fix the problem. Gilmore’s Tech flashed the ECM again. I picked up my truck and it was still idled high. The Tech said I would need to drive it 40 cycles for the computer to reset. About a month later I took the truck back to Gilmore Ford it is still idling high. The Tech said the only other possibly was the throttle body itself. I found one new throttle body at a Ford Dealership in TN. I order it myself and paid for it. Gilmore Ford installed it for me. They gave me the old part and showed me where it was damaged when cleaned. The problem was solved. My truck idles like it did before the work was done at Collier Ford. Thanks to Derick at Gilmore Ford. My truck was fixed June 6, 2014. It liked one day being three months to get my truck fixed. I talked to the Service Manager Scott and Kim Collier Maddox at Collier Ford and asked to be reimbursed for the cost of the throttle body only

Amazing customer service!! Tabitha was very helpful, and... - talana.ezekiel

Amazing customer service!! Tabitha was very helpful, and I will definitely be returning!! They have always taken great care of my vehicles....Thanks..keep up the great work!!