749 Alabama Lexus/1000 Service Centers

I've found a great place to service my vehicle. - Cindy

I've found a great place to service my vehicle. Jarrod in service was so helpful and caring. I would recommend this dealership to anyone that needs service on their vehicle. Thanks again.

Howard Bentley is the only repair shop I would even - nenamoore

Howard Bentley is the only repair shop I would even consider. Excellent service with a friendly staff of employees. The repair work made my vehicle feel brand new again. Thanks for a job well done!

Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1

Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.

We had two bad experiences from Hyundai of Dothan, was - palm3975

We had two bad experiences from Hyundai of Dothan, was told we needed a battery when we took it for oil change and there was no warnings from the electronic dashboard previously a 2022 Hyundai Palisade it was driving perfectly prior bringing it in, another time took it in for oil change and picked it up and before we could leave parking lot it was miss firing, took it back they said nothing was wrong, and obviously when it was not drivable, very bad service,

A car repair story hard to believe. - hiker82688

I have a 2017 Hyundai Elantra that I purchased in tuscumbia AL. One day on my way to Birmingham my car started making an extremely strange noise and vibration to the point that it was scary to drive. Long story short I bring it to this dealership in Jasper and ends up an extenstion cord got caught in my drive train and destroyed everything inside. $4000 worth of damage. Yes you heard right, AN EXSTENSION CORD! Anywho luckily State Farm insurance handled it comprehensively. That being said this dealership was extremely thorough with the repairs. It took 3 weeks to get my car back but they took their time to make sure the job got done right! It came out perfect bumper was fixed and car rides better then it did when I first bought it. However once my girlfriend sits in the car she points out to me a big red stain on the passenger seat and then I notice a cigarette burn on my seat! I was outraged! Mistakes do happen though, people spill things it happens. The manager said none of the mechanics smoked and it could possibly be the mechanics at the body shop they sent it to. Now I know what your thinking why would I go to a dealership where this happens and why is this guy giving them 5 stars. I'll tell you why. Because once I brought it to their attention without question they took care of it IMMEDIATELY! I had a loaner car ready when I got there so I could run my errands for the day. Even though the manager (Walt Ackerman) was convinced it wasn't his staff that made the burn or stain he still took responsibility for it because of two reasons. 1. He understands the customers needs come first. 2. He understood regardlesss of who caused it I left the car with his establishment and they were responsible and he immediately stood behind his company's name. Within 4 hours the car was fixed and he even gave me a free full tank of gas for my troubles. This is what it's all about, was I mad my interior was what I thought was ruined? Of course! I was livid! But everyone makes mistakes we are all human what was important is that the Manager Walt did the right thing took responsibility and solved the issue without hesitation and when I see that I think that's the best quality you can look for in any form of a store. If he cares this much about fixing a Mistake imagine how much he cares about putting customers in good cars with good deals attached to them. Although a mistake was made I have never seen such diligent and incredible customer service! Hyundai should really recognize this man as one of their best representatives. Also I would like to give an honorable mention to the woman who runs the service department (by herself!) Melinda. I noticed some people in the waiting room talking about how she seemed unapproachable and stern. However that's not the case at all. I was able to actually have a human conversation with her while waiting for my car and she was an extremely nice person! The reason why she may seem stern and unapproachable is because she's the only one working there! SHES RUNNING THE ENTIRE SHOW ALL BY HERSELF AND SHE DOES A xxxx GOOD JOB! Even though she does it all on her own she gets everything done perfectly and she was extremely organized and tended to any need I had while waiting even though she was dealing with atleast 5 other customers. She never stops moving and I never seen her take a break but regardless when she was moving she was getting things done! I hope the owner of Jasper Hyundai sees this so they understand how hard Melinda works for them and they should really consider hiring her some help, even if it's part time. At the very least a raise is due! I'm not saying Melinda can't handle it trust me she can! But I think I speak for all people when I say we all can use a little help sometime. So moral of the story if your looking to get a Hyundai of get your Hyundai serviced and don't want to deal with idiots and you don't want to have to worry that your car is going to be fixed correctly go to Hyundai of jasper. However on your way there watch out for extension cords on the road! 😂

Car problems - Kay

Avoid run far away! Started having car trouble took my car to the university of Hyundai Tuscumbia they told me something was going on with the engine I paid them $2,088 to fix it only for it to run not even an hour long story short next I find out it’s the motor so they put me in the a rental car never told me my insurance was paying for 10 days or I would’ve returned the car so now they want me to go half with them on rental fees totaling $600 not to mention I found out about the rental fee like two days before my part comes in they should be responsible for the fees because that should have been explained to me that my insurance was only paying 10 days the first day you don’t let somebody drive a car a whole month without letting them know anything and when you do it’s two days before the part comes in.

Horrible service. I will never buy another Infiniti. - Dwdella

Requires a month notice for oil change. Charges for warranty work. No phone calls returned as promised. The service department is a joke. Not happy with my purchase.

The Best Customer service and service department is just - roserichardson44

The Best Customer service and service department is just the best Kristi is awesome Great service

Customer Service - Happy Customer SS

The staff is courtesy. The wait time is not long. I am able to us coupons to save money on services rendered. I definitely recommend anyone to Jack Ingram for quality service.

Stay away. - aubsessed

Stay away. Won’t help/work with Audi for repair. Try to upsell you on services that you don’t really need (verified by Audi Birmingham). Long wait time, took 4 weeks to get appointment for recall. Took additional 3 days to complete recall/inspection.