764 Alabama Lexus/1000 Service Centers

Everyone was very professional and courteous. - jsuddert

Everyone was very professional and courteous. Highly recommend this dealership. Holly was very helpful and knowledgeable.

I had the best customer service through the whole - chel2320

I had the best customer service through the whole experience at Hallmark Nissan. I went in for car service/repair. A lovely young lady, Hannah was very polite, patient and kind. The other staff, I am sorry I can’t remember his name but he drove me to get my rental was very kind and friendly as well. Dawn at the rental center was truly amazing as well. Best customer service ever.

Hank Richardson was my sells person and had a great - Tapia_21.03

Hank Richardson was my sells person and had a great experience and always happy to come here and get what I want. I also came with Josh Anderson and he was amazing today. Very great atmosphere and treatment.

All employers were friendly and helpful, from the time I - Martha

All employers were friendly and helpful, from the time I called about needing service all the way until the job was done and I drove out.

Everything I ask them I need, they take care of it They - orydebra

Everything I ask them I need, they take care of it They take of me

I had really good customer service and my car was fixed - m.curren

I had really good customer service and my car was fixed and returned to me very quickly

They had fantastic service and quick response times. - TrasonS

They had fantastic service and quick response times. Tyler from the service center is the person i requested and he came through in strides. Grateful for the military discount and the extra care they took when it came to my car. Hope I never have to go back but if I do I can expect the same service every time!

Everyone was very helpful and answered any questions I - Alba

Everyone was very helpful and answered any questions I had! Jon was great at communicating what was going on!

I have bought my last three vehicles from King Honda and - jnfrlyn114

I have bought my last three vehicles from King Honda and have been more than satisfied each time. I recently purchased a vehicle in May 2025 and had some small issues after the purchase. My salesman Shawn went above and beyond to help me with little to no effort on my part. I will return when I need another vehicle for sure!

Took our 2016 F150 Lariat in to have the heated/cooled - Jerry Rhoades

Took our 2016 F150 Lariat in to have the heated/cooled seats repaired. As always Trey Martin/Jeff Peck got me in and out in a timely manner! With this extreme heat wave we're having I'm extremely grateful that these cooled seats are one again operational! Thanks Trey & Jeff!!

Dustin and the service department employees always treat - GREGCAUDLE

Dustin and the service department employees always treat me and my vehicle right. I'm always in and out in a timely manner.

The dealership ship has been exceptional in servicing all - erife4488

The dealership ship has been exceptional in servicing all needs necessary to maintain my vehicle..

Great customer service. - RICKHAMMOND33158

Great customer service. I was kept well informed during the repair process. The repairs were completed in a timely manner.

Christian and Nick in service are always super friendly - arielpilger

Christian and Nick in service are always super friendly and helpful. They always make sure I’m well taken care of.

If I could give negative stars I would. - msmith21792

If I could give negative stars I would. This is the worst dealership. The service department is completely non responsive. I dropped my car off Wednesday 7/16/25 for check engine light and oil change. I was told nothing can be done without a second key and they would call me back. They never called back so I tried calling them with no response. They called me back and said you need a second key. So I had to order that for $785 and was told it would take a couple of days. On Friday 7/18/25, I was told by my service contact Sam that the key had not come in yet and I would get a call early next week. No call Monday and I tried calling Tuesday but could not get in contact with Sam. I had to go to the dealership to get in contact with somebody. So Tuesday 7/22/25 they tell me the key is on back order. Nobody would call and tell me that. I had to physically go to the dealership. I got contact information for the service manager and he told me to contact him to check on the key. So 7/23/25 I asked about status and he said we don't when we will get this key. You can drive your car if you like, the only thing that might happen is your car won't start because it loses connection with the key. It is a special order item so we can only get it from this one vendor and not find it anywhere else. So I opted to sell the vehicle to Ford. So I would never have to deal with them again. I go to clean everything out of my car and they lost the one key for the vehicle. But they just leave the cars unlocked so thankfully i was able to get my stuff out of the vehicle. I signed over my vehicle to be purchased on 7/23/25. The pay off amount was valid through 8/2/25. Well Ford did not proceed with pay off until 8/2/25. CarMax did not receive the pay off until 8/4/25. Ford would not issue a check without title in hand. So I am still waiting for the money they owe me to be paid. The sales people will not respond to you unless you are interested in purchasing a vehicle from them. I had to reach out to CarMax to confirm a pay off had been made. I had to reach out to confirm title had been transferred. Ford would not respond after telling me things would only take a couple of days and you will be able to pick up the check. I found out they had the title by searching the VIN number and seeing it for sale on their website. If your sales person takes time off nothing will get done. They will pass you around and never respond to you. They will tell you things will get taken care of but then never confirm that things were actually taken care of. This dealership only cares about money and not service. The customer does not matter. There are not enough words to describe the pain of the experience with Long-Lewis Ford. I will never buy another Ford ever again.

I am so grateful that Mitchell Nissan and all the people - dwnstream1

I am so grateful that Mitchell Nissan and all the people involved there are in my life! I'm not young. I have bought a lot of cars in my life. Mitchell Nissan and their team have always surpassed my expectations. Joy Gibson always picks up my car from my work and takes it in and the service department does their magic and keeps it running great and also cleans it up. It is totally amazing. I really appreciate the fact that they communicate with me during the service to ensure that everything is done that I expected and they let me know what service is upcoming so I can stay on top of it. And then they send me a notice when it's time. In the busy world we live, this is a great relationship! Thanks so much to Joy, the entire service department and to Ross for always being so great to work with!

Great people in sales and service. - allen.fonde

Great people in sales and service. Always willing to help with any questions,situations or service related issues we have

They are very friendly and respectful. - ECROSSKEY1960

They are very friendly and respectful. When I called to set up an appointment I had no wait time..Thanks for your service.

They did well on my oil change did all things that they - Rbaker

They did well on my oil change did all things that they were asked to do

Wanted to thank you to David Culp for all it does goes - Scarter

Wanted to thank you to David Culp for all it does goes all the way to make customers happy. Thanks again for all your service and all staff that made this happen today

The service department here is top notch, Craig and - Jared

The service department here is top notch, Craig and Skylar are great to deal with. Skylar is always on point and very helpful. I highly recommend Harbin Ford service Department *****

Service was absolutely terrible. - Tlpagels49

Service was absolutely terrible. I brought in a part to be changed with the oil change (oil cap assembly) and the charged me $80 labor. Literally, the part that you take off to swap filters. They treat you like an idiot and milk every dollar. They’ll lose more than $80 as I have multiple Toyotas and buy new vehicles fairly regularly.

Came in for a recall and to get the paint protection coat - Tones

Came in for a recall and to get the paint protection coat applied on my vehicle. Anthony Fields, the Service Advisor, really came through for me—hooked me up with a free detail! I was fully expecting to have to pay to get the outside cleaned before they could apply the protection, but he made it happen at no extra cost. Super chill, super helpful. 10/10 service. Hope this free detail thing keeps happening because I am not complaining!

I had an appointment for an oil change. - dixiechick

I had an appointment for an oil change. It was handled quickly, efficiently, and I was pleased that they looked over my car to check its fluids etc.

Excellent customer service. - Rugglesedm

Excellent customer service. They worked me in. Diagnosed the issue with my truck and had me on my way in less than 1 hour.

Very good communication and understanding to get us back - alg

Very good communication and understanding to get us back on the road quickly. Worked our vehicle in and got it back to us so we could enjoy the rest of our vacation

Great communication- delivered as promised - scheduling - JeffC

Great communication- delivered as promised - scheduling service on line was easy will definitely be back

Excellent as usual! - dsraptor

Excellent as usual! Service was top notch. The video of the service is very helpful and the attention to detail is great!

Have had no issues getting service done at a reasonable - tdsheff80

Have had no issues getting service done at a reasonable time. Glad they are open on Saturday because I work everyday.

My service advisor, Robbie Lightfoot, is always on the - Scotty

My service advisor, Robbie Lightfoot, is always on the money when servicing my RAM Duallie.....his advice is gold. He knows his job and is attention to detail oriented. I find everyone at this dealership from service, sales, even the receptionist to be efficient and customer oriented. Refreshing.