42 Alabama Nissan Service Centers

I just want to say TY to your service department. - tootsie3799

I just want to say TY to your service department. The work was very good and my car was the cleanest it had ever been! Again TY!

Terrible service department. - Nissan1

Terrible service department. Brought vehicle in several weeks ago with several warranty concerns one of being my steering wheel made noise when turning it or using wheel heater and another being steering column moves. They replaced the column and it fixed the movement however the noise actually got worse. No big deal brought car back in for the noise and they replaced the column again saying it was the wrong size and it will be all good. Ok great they do what they have to do and two weeks later my car is ready for pick up. I get there and have to wait for my writer and she finaly comes and has a porter pull my dirty truck in to the service lane. I jump into my car reassured we are all good, excited to be in my truck again I start to pull out until.... I make it about fourty feet and the steering wheel still squeaks. Ok no big deal again I stop, still in the service lane, and call the writer over by name and she hears the exact same problem I showed her when I dropped it off. Now here is the kicker and why nobody should bring there vehicle here. She has the service manager come over to me and asks what is the noise. I show him and he clearly hears the noise and he tells me..... "We have spent to much time on your truck take it somewhere else" and attempts to shake my hand and walks away. POOR MANAGEMENT AT ITS CORE. Ironically in the backdrop of this incident, still being in the service lane, there are two technicians playing paddle ball in what I am guessing is the lube rack. I supose properly diagnosing vehicles and repairing them impeded there paddle ball tournament and no more time could be delegated to properly diagnoing vehicles. Bottom line is don't go here for service I won't go here for anything but that is me. This place is a joke, pherhaps the poor management extends beyond the obtuse service manager and extends to the GM and pherhaps even the owner. One way or another this dealership will never see a dime from me and I have four Nissans in my household and two in my company fleet.

Chris helped with getting my vehicle. - 12345

Chris helped with getting my vehicle. Called me at time he said would b ready. Pleasant xeperience. He and eric are easy to work with.

I wasn’t intending to get a new car when I visited Nissan - GMetz

I wasn’t intending to get a new car when I visited Nissan for a repair on 8/11. The repair was going to be costly so decided to trade instead. Gunner found me a vehicle I’m happy with. We test drove 2 cars and decided on the Hyundai Tucson. He explained all features of car. Sylacauga Nissan is lucky to have Gunner- a go getter!! The wait was a little long but otherwise the experience went well.

Loving my 2019 Kicks - Joy G.

Great dealership. Great people. Service department was quick and thorough with the first oil change. I'm a repeat customer and will always consider Townsend Nissan when purchasing my next vehicle.