748 Alabama SRT Service Centers

I have had my car in the body shop several times and they - millerteresal

I have had my car in the body shop several times and they have always done an excellent job.

The Service Dept was excellent, at one time earning The - rdt1164

The Service Dept was excellent, at one time earning The President's Award but now, I doubt they could compete for the President's Award in Somalia. In In several instances it has taken them weeks and more than one visit to fix an issue with my car and now that she's not under warranty I get dismissed with comments about the car bein "obsolete". As for loaners, only way on that list is to put the car in then wait for a loaner to become available, with new car/warranty owners having priority on a list that's at least 6+ weeks long. I've recently started looking as my options for a new car but one thing if for sure, Stiver's Ford will not be the dealer I get it from.

By far the absolute best experience I have ever had in - joeburrell52

By far the absolute best experience I have ever had in getting repairs on my 2019 F150 King Ranch. From the General manager Tony Russell to the service manager Terry Reese. I was taken great care and I didn't even buy my truck from them. Sunny King is the best of the best and will always be my first stop when I'm ready for service or to buy another vehicle.

Service team is great sales team does not honor commitments. - That guy

Superior Hyundai had a salesman who sold a Saab mode 93 to my dad and gave him a free oil change and detail then refused to honor the commitment. Superior had a a salesman named Randall who promised a detailing and oil change with a Saab model 93. My father asked me to take it to the dealer for its maintenance. I called to make an appointment with the business to get these services done and came at my appointed time at 10:00 on Saturday April 30 2016 and was told that the sales manager had said they would not honor the commitment for a detailing. I went to have a discussion with The manager and he told me no salesman should be making a sale on an "as is" "no warranty" car and proceeded to tell me to review the paperwork in which Randall had noted an oil change only. Randall had given us a card with his name and "free detail" written on the back as a coupon and had made a verbal reckoning with my family for the free detailing. When I told him this he said that that kind of promise is the reason Randall is no longer with them - in other words I know he probably told you this but screw you I don't care and we got rid of him for similar reasons. Basically what I got from him was that the contract is a military style contract and if it isn't in my writing in not going to care about it. I know we will probably never get the detailing, it's simply the arrogance of the dealership and the principle of the matter: I just want someone to know that this is how they do business and please be aware. One of the things I have the least use for in this world is a liar and it has been my experience that that's exactly what your going to get out of Superior Hyundai's sales team and that the management, apparently, will be there to defend their lies. They have lost any future possibility of business from me or my family and all over a detailing. Maybe I'm living too far in the past but I feel that I should honor any commitment I make to someone whether I have written it down or told them that I will do it. If you won't do whatever it is then don't tell me that you will... I can guarantee I will never do business with them again and will encourage others to seek their transportation elsewhere after this happening - word of mouth is a powerful tool. On a positive note - the service team was great - courteous and professional. I'm not looking for them to honor the commitment anymore - honestly even if they offered to honor their commitment I wouldn't accept after this I really want people to know.

I respect the guys in the service dept. - RICHARDBUNCH55

I respect the guys in the service dept. Even though they didn’t fix my problem. They recommended I take my truck to a dealer which I did. I will keep using their service dept just because they were honest with me.

no one in charge - ford123

The dealership has changed ownership several times in recent years. The current line up is HORRIBLE! The service manager in particular. He insulted my wife and lied about the work he did to my vehicle. My brand new vehicle, I'd only had for six months was requiring repairs. Based on what I've seen I would not buy or have anything serviced from these people they are incompetent and rude. Makes me regret buying a having traded a Hyundai for a Ford.

Totally unprofessional! My Jeep's A/C began to blow hot... - sad

Totally unprofessional! My Jeep's A/C began to blow hot air. The person at the service desk stated that "we need 2 hours to fix the problem". After only 30 minutes the car was fixed, but the bill was for all of the 2 hours labor. I spoke with the service manager, and he stated that the fee "was basically a minimum service fee" even though I was quoted a price based on the 2 hours to fix the problem. I asked to speak with another person up the line in management and the sales manager came out. He was exceptionally rude, aggressive, and very argumentative. Needless to say, even after years of being a customer, I will not return to Tallassee CJD.

Jeremy Sprayberry is the truth. - Mrprez2125

Jeremy Sprayberry is the truth. He helped me from service to sales. I will make the 2 hour trip to continue with good business.

We initially had an issue with service performed at the... - DD

We initially had an issue with service performed at the service department and left a complaint. However, Saturday morning, the next day we received a call from the GM, Kevin. (yes Saturday morning). Kevin explained some miscommunication and promised he would correct our issue the next week. That is exactly what he did. My wife and I are completely satisfied with results. Along the way mistakes can be made and I am glad there are dealerships like Team One to make sure their customers are satisfied with the end product. Excellent customer service!

Service department was helpful and very good at customer - Dewittconnell

Service department was helpful and very good at customer service. Everyone knew what they were doing and it showed.

Alaways A Pleasant Experience - Sculll

Everyone is very nice, sociable and go out of there way to help you feel at home. Appointment are easy to get. If you are out and have a issue with your vehicle they can get you in.