757 Alabama SRT Service Centers

no one in charge - ford123

The dealership has changed ownership several times in recent years. The current line up is HORRIBLE! The service manager in particular. He insulted my wife and lied about the work he did to my vehicle. My brand new vehicle, I'd only had for six months was requiring repairs. Based on what I've seen I would not buy or have anything serviced from these people they are incompetent and rude. Makes me regret buying a having traded a Hyundai for a Ford.

Totally unprofessional! My Jeep's A/C began to blow hot... - sad

Totally unprofessional! My Jeep's A/C began to blow hot air. The person at the service desk stated that "we need 2 hours to fix the problem". After only 30 minutes the car was fixed, but the bill was for all of the 2 hours labor. I spoke with the service manager, and he stated that the fee "was basically a minimum service fee" even though I was quoted a price based on the 2 hours to fix the problem. I asked to speak with another person up the line in management and the sales manager came out. He was exceptionally rude, aggressive, and very argumentative. Needless to say, even after years of being a customer, I will not return to Tallassee CJD.

Jeremy Sprayberry is the truth. - Mrprez2125

Jeremy Sprayberry is the truth. He helped me from service to sales. I will make the 2 hour trip to continue with good business.

We initially had an issue with service performed at the... - DD

We initially had an issue with service performed at the service department and left a complaint. However, Saturday morning, the next day we received a call from the GM, Kevin. (yes Saturday morning). Kevin explained some miscommunication and promised he would correct our issue the next week. That is exactly what he did. My wife and I are completely satisfied with results. Along the way mistakes can be made and I am glad there are dealerships like Team One to make sure their customers are satisfied with the end product. Excellent customer service!

Took my newly purchased used F250 to Tony Serra Ford to - Rleemiller8

Took my newly purchased used F250 to Tony Serra Ford to have some "we owe you" work completed. Not only was the "we owe you" work done timely and properly Colton took care of a couple of recalls that I ask about. He worked it out to have them done today while I was there. I really appreciate how he took the time to chase down the parts and schedule the additional work on the same day keeping me from having to use my vacation time to come back and compete the task. GREAT JOB today at Tony Serra Ford Service Team and Colton !!! I WILL BE BACK !!!

He was very helpful and friendly. - glasshopgirl

He was very helpful and friendly.

I took my Acura RDX to Townsend Honda for an oil change. ... - jkcarpenter

I took my Acura RDX to Townsend Honda for an oil change. I buy my own synthetic oil and have had problems in the past with dealerships/lube places wanting to charge the same price for a synthetic oil change even though I provided my own oil; not so at Townsend Honda. They did great work, provided me a detailed invoice including a full inspection, and were very pleasant in the process. I will return there to have my Honda Accord serviced and will stop there first the next time I am looking to purchase a vehicle.

Loving my 2019 Kicks - Joy G.

Great dealership. Great people. Service department was quick and thorough with the first oil change. I'm a repeat customer and will always consider Townsend Nissan when purchasing my next vehicle.

Great bunch of guys to work with; no pressure to have you... - tbtraylor

Great bunch of guys to work with; no pressure to have you get more than what you need done to service your vehicle. Always friendly and ready to service your car when they said they would.

Even though the first service effort was not effective, - cooney117

Even though the first service effort was not effective, the Service attendant named Josh Cornett, was able to efficiently and pleasantly make the necessary adjustments.