748 Alabama SRT Service Centers

Took my newly purchased used F250 to Tony Serra Ford to - Rleemiller8

Took my newly purchased used F250 to Tony Serra Ford to have some "we owe you" work completed. Not only was the "we owe you" work done timely and properly Colton took care of a couple of recalls that I ask about. He worked it out to have them done today while I was there. I really appreciate how he took the time to chase down the parts and schedule the additional work on the same day keeping me from having to use my vacation time to come back and compete the task. GREAT JOB today at Tony Serra Ford Service Team and Colton !!! I WILL BE BACK !!!

I recently had extensive repairs on my 2021 F150, during - Shawn Newton

I recently had extensive repairs on my 2021 F150, during which it was discovered that my motor had been severely mistreated by it's previous owner. The service department did a magnificent job of working with my warranty company, keeping me informed, and providing professional and expeditious work. I highly recommend their services, and intend to utilize the services of this dealership both for auto service and vehicle purchases in the future. Thanks again!

Great servcie rec'd at the body shop - jama580

I had a problem with my tailgate on a 2015 F150 that I thought was a warranty issue. I initially took my vehicle to another Ford dealership located south of Bham. They took pictures and said that they would send it to Ford Warranty for approval and would take about 24 hours to get an answer. After three working days, I did not heat from them so I called and left a message. I never received a return call so I decided to take my truck to Town and Country. Mr. Posey looked at the issue and also took pictures and said he would have to get approval from Ford to correct the problem under warranty. He called me the next day and said they it was not approved, but he indicated that he would plea our case again. The following day, he called and said that Ford agreed to fix the problem under warranty. The problem was corrected to my satisfaction. What stood out to me was that Mr. Posey was willing to be an advocate for me in resolving this problem. He could have ignored me like the other dealership did, but he chose to do the right thing and take care of the customer. I will take all my business to Town and Country Ford for now on. JA

He was very helpful and friendly. - glasshopgirl

He was very helpful and friendly.

I took my Acura RDX to Townsend Honda for an oil change. ... - jkcarpenter

I took my Acura RDX to Townsend Honda for an oil change. I buy my own synthetic oil and have had problems in the past with dealerships/lube places wanting to charge the same price for a synthetic oil change even though I provided my own oil; not so at Townsend Honda. They did great work, provided me a detailed invoice including a full inspection, and were very pleasant in the process. I will return there to have my Honda Accord serviced and will stop there first the next time I am looking to purchase a vehicle.

Loving my 2019 Kicks - Joy G.

Great dealership. Great people. Service department was quick and thorough with the first oil change. I'm a repeat customer and will always consider Townsend Nissan when purchasing my next vehicle.

Great bunch of guys to work with; no pressure to have you... - tbtraylor

Great bunch of guys to work with; no pressure to have you get more than what you need done to service your vehicle. Always friendly and ready to service your car when they said they would.

Even though the first service effort was not effective, - cooney117

Even though the first service effort was not effective, the Service attendant named Josh Cornett, was able to efficiently and pleasantly make the necessary adjustments.

My experience was top of the line! - Anonymous

My experience was top of the line! I had a chance to speak with all the advisors that day but I was working with Montana who took wonderful care of me and kept me updated throughout my entire time sitting in the lobby!

Our Toyota Highlander stopped working while traveling - llap17

Our Toyota Highlander stopped working while traveling through Tuscaloosa. We found the service department to be extremely friendly and helpful. They jumped right in to try to fix our car since we were out-of-town travelers.