761 Alabama SRT Service Centers

My experience was top of the line! - Anonymous

My experience was top of the line! I had a chance to speak with all the advisors that day but I was working with Montana who took wonderful care of me and kept me updated throughout my entire time sitting in the lobby!

Our Toyota Highlander stopped working while traveling - llap17

Our Toyota Highlander stopped working while traveling through Tuscaloosa. We found the service department to be extremely friendly and helpful. They jumped right in to try to fix our car since we were out-of-town travelers.

I have a 2017 Chevy Tahoe and the hood release Latch was - Patrick.garrett83

I have a 2017 Chevy Tahoe and the hood release Latch was not releasing. I tried and was unsuccessful. went to UJ Chevrolet in Mobile, at the service department, they looked at it and saw I also had a battery charger hanging out the hood strapped down. and attempted to release the hood but sent me to John the service advisor for the body shop, he got one of the body shop techs and was able to release the hood get my charger and fixed the cable . Super service and a big thank you to Everyone at UJ Chevrolet!!!! Thank you will definitely return and recommend UJ Chevrolet and the service Department!!!

Programmed Keys - Kelly9876

I had been trying for a week to get a hold of another dealership that was closer to my house...With no one responding to emails or voice mails. I sent Victory an email and within the hour I received an email from Brad and within 30 minutes of that Savannah had called me to set up an appointment for the next morning. When I arrived Rick helped me get my paperwork started and before I knew it Paul had finished up programming my keys. Everyone was so polite and friendly. I will drive the extra few miles south to have my Vue worked on by a group of people that are more than happy to help you. I will absolutely be returning to Victory and will recommend them to everyone I know.

My appt was scheduled for 7:30 am. - brijones1210

My appt was scheduled for 7:30 am. After arriving, was told service techs don’t arrive until 8-8:30 am. I am 9 months pregnant and had to sit an additional hour waiting for them to start service in my vehicle. Appts should not be scheduled when techs are not at work yet.