764 Alabama SRT Service Centers

This was a first time experience because I am a new... - Susanne

This was a first time experience because I am a new resident to the area. However, my service advisor, Russell Castille, was very helpful, knowledgeable and courteous. I am grateful.

I took my vehicle to the Mitsubishi dealership for... - sharonh

I took my vehicle to the Mitsubishi dealership for repairs. It was not serviced to my satisfaction. I took it back and they found other things wrong it that should have been mentioned the first time. I feel that this was done purpose so that I would have to pay another exhorbitant labor charge! My husband and I both have Mitsubishi vehicles, but we will not return to the dealership for maintenance.

Don’t Buy Here! - DeShawn

Don’t Buy Here!!! BMW of Tuscaloosa will not be my choice. I have had the worst experience at this dealership. Within 2 weeks of buying my vehicle, the driver train malfunctioned. Soon after that, my air wasn’t functioning. Luckily, my car was still under warranty. As soon as my warranty expired, my computer system connected to the dash is malfunctioning. Oh! I can’t forget the fact that I had to have the hood of my car repainted because it started peeling. Yes, a 2017 BMW paint was chipping away. After being looked at by a trained eye, it was brought to my attention that there were two different paints on the vehicle; a sign that the vehicle may have been damaged/wrecked prior to purchase. This didn’t show up on the Carfax or Autocheck report. Now let’s talk about service. I have ALWAYS had an issue with service even with an appointment. Problems such as: backup, unavailability of a rental when I reserved one or UNCLEANED rental when I did receive one. My most recent encounter with the service department was my absolute last one! I had an appointment; drove down from Huntsville (157 miles, one way) only to be told that service was backed up and asked if I could reschedule (loaner wasn’t available). I did not opt to reschedule because of the distance I had already driven and because I do not live in the area. After that encounter, I asked to speak with the sales manager. He ensured me that they would “work” my vehicle in. I received updates via text, under the impression that my car was being serviced. WRONG!!! Three hours later, I received an update that the system was down and my vehicle couldn’t be serviced. This was entirely a waste of time, money (I had to take off work) and consideration of the customer. In addition, I feel this was a tactic the sales manager used to attempt to appease me as the customer, while supporting the claim that the department was behind which was expressed when I arrived. Needless to say, I’m highly disappointed with BMW of Tuscaloosa. This dealership does not represent the brand well at all.

Outstanding Customer Service! - reebobbin

I visited Bondy's Toyota on July 29th to have some routine maintenance done. When I arrived, Frances was the one that greeted me and got all of my information from my vehicle. I waited on my vehicle in the waiting room. Once my vehicle was ready, Frances approached me and told me my vehicle was ready and showed me where to check out. Once I started to leave, I asked her if she knew where my vehicle was parked, because it was storming and I didn't see it. She actually went out in the rain and pulled my vehicle under shelter so I wouldn't get soaked. Every employee that approached me was friendly and offered food they had in the lobby. This was my first visit and I received outstanding customer service. I will definitely be returning. Thank you Bondy's Toyota!

The service center took care of my daughters 2016’ Jeep... - Gena Milko ticket under Long Lewis

The service center took care of my daughters 2016’ Jeep Cherekee . Dustin was able to get this done and even find a warranty to cover the expenses .

Mike is consistently very pleasant and easy to deal with. - TOUSHAYBOUTIQUE

Mike is consistently very pleasant and easy to deal with. He and Mandi are very knowledgeable and very friendly. Top tier customer service and relationship. Thank you, Shay M.

Awful experience! - kyarb72

Awful experience!! I don’t know if it was because I was an African American female but I was treated like a criminal. Engine blew on my Kia Optima. (I’m still paying a note on this car). I had a mobile mechanic that that would change my oil and do the little jobs for my vehicle for me. When I was told I needed service records to show that the vehicle had been serviced properly I asked the mechanic who came up with documents created by him. I was told basically that they were all signed the signed the same day but mechanic said they were all printed the same day. I was interrogated about the service records that were not my fault. My car sat from November 2024 until June 12, 2025 with no one wanting to really help me. Long story short I was denied my claim because it was said we didn’t properly service the car. We bought it brand new. My ex husband and I. They even questioned me about me not being the original owner of the vehicle and I had to prove so much to them I became extremely exhausted. I paid $600 to them just for pictures of the engine that they told me I couldn’t see the pictures of what they found. I also asked for proof that my car sat up at the dealership for 8 months and they kept telling me they would email me with it and I still haven’t received it. I need this for the tag because of insurance. Please don’t purchase from these people. They are crooked. My ex husband and I are back together and he’s a veteran that did 20 years in the military and has multiple disabilities. They made him worse because of what we experienced.