762 Alabama Tesla/1000 Service Centers

Mike is consistently very pleasant and easy to deal with. - TOUSHAYBOUTIQUE

Mike is consistently very pleasant and easy to deal with. He and Mandi are very knowledgeable and very friendly. Top tier customer service and relationship. Thank you, Shay M.

Awful experience! - kyarb72

Awful experience!! I don’t know if it was because I was an African American female but I was treated like a criminal. Engine blew on my Kia Optima. (I’m still paying a note on this car). I had a mobile mechanic that that would change my oil and do the little jobs for my vehicle for me. When I was told I needed service records to show that the vehicle had been serviced properly I asked the mechanic who came up with documents created by him. I was told basically that they were all signed the signed the same day but mechanic said they were all printed the same day. I was interrogated about the service records that were not my fault. My car sat from November 2024 until June 12, 2025 with no one wanting to really help me. Long story short I was denied my claim because it was said we didn’t properly service the car. We bought it brand new. My ex husband and I. They even questioned me about me not being the original owner of the vehicle and I had to prove so much to them I became extremely exhausted. I paid $600 to them just for pictures of the engine that they told me I couldn’t see the pictures of what they found. I also asked for proof that my car sat up at the dealership for 8 months and they kept telling me they would email me with it and I still haven’t received it. I need this for the tag because of insurance. Please don’t purchase from these people. They are crooked. My ex husband and I are back together and he’s a veteran that did 20 years in the military and has multiple disabilities. They made him worse because of what we experienced.

Do NOT take your vehicle here to get it worked on!!! They... - adhbgh

Do NOT take your vehicle here to get it worked on!!! They don't know what they are doing. I took in my 2007 Pontiac with 149000 miles on it to have it checked for the engine light & air bag light being on. It was running fine besides this. They got into my transmission and totally ruined it. It wouldn't even make it back home without a tow. They evidently installed a TCM and didn't know how to program it and ruined my car.. Never again!! Besides all this, they didn't give a $h-- about it and blamed the age of the vehicle for the problems after charging $1100 to get it out of their shop. I have dealt with these people for years but will not anymore. Of course, they don't care, I am only one. I will not recommend them to anyone else in the future. Eventually it will come back to bite them in the a--.

Will never take my Bronco there again. - annbtrimble

Will never take my Bronco there again. Requested work that should have been covered by warranty. Charged me $400 and did not fix the problem. Terrible service department.

Excellent Service Dept. - Anthony P.

Brian Fields and entire dept. went above and beyond (stayed late) to be sure I met a deadline due to my profession. Really nice to relieve service at this class and standard. Thank you!

I was in for service on January 19. - Dreempoodles1

I was in for service on January 19. I felt like I was taken advantage of. I needed my shore power replaced. It took them about 15 minutes actual time and I was charged 142.50. Parts on Amazon that were used would total 106.42. They charged me 207.69. (not quite a 100% markup. but I know they also purchase parts wholesale, not off Amazon) Tack on environmental fees (9.21) and "supplies" (28.50) and my total before tax was 350.19. While I appreciate this is a brick and mortar building, it also took me about 20 minutes to get the box back that I bought the parts in. And not an easy check-out. Oh, and I did also get a "discount" by "joining" Good Sam with them. I wonder what it would have costs if I had not spend that other money. All in all, If I can avoid setting foot in any of their dealershps again, I will do that. I updated from 1 star to 3. National service center has promised to refund me half my charges. I hope I see the money.

It was awesome we want to thank mr.rick Henry for his excell - Mlutrica 1299

My husband and I give freeway Honda a 5star because they really blessed us as first time buyers to walk in and ride out in a new car and truly like to thank Rick Henry for making it possible for my husband to get back and forth to work with no problem...thanks Rick Henry from Quincy and Lutrica weaver