758 Alabama Tesla/1000 Service Centers

Couldn’t ask for a better service department everything - j_baugh73

Couldn’t ask for a better service department everything was great and my wife’s car was back to her fast

This was a first time experience because I am a new... - Susanne

This was a first time experience because I am a new resident to the area. However, my service advisor, Russell Castille, was very helpful, knowledgeable and courteous. I am grateful.

I took my vehicle to the Mitsubishi dealership for... - sharonh

I took my vehicle to the Mitsubishi dealership for repairs. It was not serviced to my satisfaction. I took it back and they found other things wrong it that should have been mentioned the first time. I feel that this was done purpose so that I would have to pay another exhorbitant labor charge! My husband and I both have Mitsubishi vehicles, but we will not return to the dealership for maintenance.

Don’t Buy Here! - DeShawn

Don’t Buy Here!!! BMW of Tuscaloosa will not be my choice. I have had the worst experience at this dealership. Within 2 weeks of buying my vehicle, the driver train malfunctioned. Soon after that, my air wasn’t functioning. Luckily, my car was still under warranty. As soon as my warranty expired, my computer system connected to the dash is malfunctioning. Oh! I can’t forget the fact that I had to have the hood of my car repainted because it started peeling. Yes, a 2017 BMW paint was chipping away. After being looked at by a trained eye, it was brought to my attention that there were two different paints on the vehicle; a sign that the vehicle may have been damaged/wrecked prior to purchase. This didn’t show up on the Carfax or Autocheck report. Now let’s talk about service. I have ALWAYS had an issue with service even with an appointment. Problems such as: backup, unavailability of a rental when I reserved one or UNCLEANED rental when I did receive one. My most recent encounter with the service department was my absolute last one! I had an appointment; drove down from Huntsville (157 miles, one way) only to be told that service was backed up and asked if I could reschedule (loaner wasn’t available). I did not opt to reschedule because of the distance I had already driven and because I do not live in the area. After that encounter, I asked to speak with the sales manager. He ensured me that they would “work” my vehicle in. I received updates via text, under the impression that my car was being serviced. WRONG!!! Three hours later, I received an update that the system was down and my vehicle couldn’t be serviced. This was entirely a waste of time, money (I had to take off work) and consideration of the customer. In addition, I feel this was a tactic the sales manager used to attempt to appease me as the customer, while supporting the claim that the department was behind which was expressed when I arrived. Needless to say, I’m highly disappointed with BMW of Tuscaloosa. This dealership does not represent the brand well at all.

Outstanding Customer Service! - reebobbin

I visited Bondy's Toyota on July 29th to have some routine maintenance done. When I arrived, Frances was the one that greeted me and got all of my information from my vehicle. I waited on my vehicle in the waiting room. Once my vehicle was ready, Frances approached me and told me my vehicle was ready and showed me where to check out. Once I started to leave, I asked her if she knew where my vehicle was parked, because it was storming and I didn't see it. She actually went out in the rain and pulled my vehicle under shelter so I wouldn't get soaked. Every employee that approached me was friendly and offered food they had in the lobby. This was my first visit and I received outstanding customer service. I will definitely be returning. Thank you Bondy's Toyota!

The service center took care of my daughters 2016’ Jeep... - Gena Milko ticket under Long Lewis

The service center took care of my daughters 2016’ Jeep Cherekee . Dustin was able to get this done and even find a warranty to cover the expenses .

Mike is consistently very pleasant and easy to deal with. - TOUSHAYBOUTIQUE

Mike is consistently very pleasant and easy to deal with. He and Mandi are very knowledgeable and very friendly. Top tier customer service and relationship. Thank you, Shay M.

Think twice before you buy a car here. - Craig

Think twice before you buy a car here. The service department operates on a first come, first served basis. They refuse to take appointments even though their website says that they do. The two times I called they have told me they have waits of 1 1/2 and 4 hours. So just plan to spend a half day there even if you are going in for an oil change. Of course, if you don't live in Decatur, take into account that the wait time may be considerably worse by the time you take to drive there. One thing is obvious, neither the service department nor the salesman care if you will ever be back.