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On 7/4/2009 11:47:27 AM tired of getting screwed wrote:Please, Please, Please do not go to this dealership to buy a used car. We went in to purchase a used jeep that was listed $6000.00 over kelly blue book retail pricing. We spoke with a sales manager and was reassured that we can drive the car home that day and gave us the keys. We liked the car so we said what the hell i will pay $13k for it. We next spoke with financing and put a $2500 on the vehicle. We questioned the financing department that we will not come back down to resign any paperwork if they called us and wanted a larger down payment or more money for the car. The finance department reassured us that it is a done deal and congradulated us on our purchase. We were pleased and drove the car home. three days later the finance department called us and said that we would not be able to keep the car because of economic circustanse in our area. I have good credit and said what the hell, I want to keep the car, but they insisted that we return the car or suffer a reduction in our down payment if they are to reposses the car. What a bunch of liars. These A$$ pirates couldn't get financing on the car from the bank because they had the car marked so high over KBB that the bank would not finance it. When we went to get our $2500 down payment back we sat their for 2 hours and spoke with 4 people before they came out and gave us a voucher for our down payment. I beg of you, if you are planning to buy a new or used car from these incompetent A$$HOLES think twice or get screwed.tzell
On 7/3/2009 12:02:25 AM phxsoul29 wrote:In April of 2009 I purchased a car from another dealer and this dealer was pulling many dealer tricks out of the trunk so I contacted the lender and voiced my concerns-the lender who approved the loan agreed that I had every right to be concerned and stated that if I could find a similar car within the same price make and model that I could purchase it elsewhere so long as it was within Regional Financial's already approved terms.....so I started looking around as the other dealer had not 'cashed the deal in' yet because I was stalling to see if they would in fact change the contract to reflect the actual mileage not the 10k less that they submitted on the contract. I found a car online
same year make model and I called them-them being Bill Luke and I spoke with a man Richard who was so very nice and stated that I could in fact purchase a car from them and it would be a no hassle deal per the fact that I already had an approval from regional financial-he went on to tell me that if the lender gave one dealer the quote then by law they had to give another dealer the same option. When I went down to Bill Luke the car I had wanted was gone-even though I had called Richard hours before to verify it was still there. I was very dissapointed and exhausted with the whole dealership crap so they showed me what came to be my 2nd Chrysler Sebring
. I wasn't so crazy about it because I loved the white one I had and now they were trying to put me in a grey one. It did grow on me though because it had upgrades and I did find the helpful dealership a comfort from the experience I was having at Pinnacle Nissan
. We spent some time going over why this was a better purchase and Pat Hackman; the 'oh so convincing salesman' (I choose to believe that he had no part of the disgusting tactics of the dishonest financing department) went on and on about what a bad reputation
Pinnacle Nissan had and went into great detail re the owner of Pinnacle and it's sister dealerships. Although I was leaning toward Bill Luke I advised Pat that I would not make any hasty decisions because I already had a deal with Pinnacle after a month and a half and 3 contracts-but it was a done deal-how do I know?- Because I contacted the lender directly who had my information and that of my co signer
and they did voice that they were the agreeable lender and did encourage me to go with my instinct re the odometer issue i was having with Pinnacle. So I told Pat that I would not return my car to pinnacle until they were able to give me 100% that they could get me in this car with the same lender. Richard my first contact told me that the owner of Bill Luke personally had a stake in Regional Acceptance Corporation as an investment so of course they could make it happen. I went home head spinning anxiety ridden-Why is purchasing my first car (at 32) such a stressful experience....? all I wanted to do was build my credit and if that meant paying out the wazooo in interest rates well then I was on board-I was ready to take my lumps so to speak in order to build credit which I have never had. I was committed but I also felt firm in my positon that just because I had no credit that it didn't mean I was fair game for sleezy dealers trying to put me in junk cars-NO!!! I felt like I deserved to have something I actually loved. And I never wavered in my position. and on my way home I decided to give it another day or two.
I got a call from Richard who contacted my cosigner to sign a release- (we told them not to run the full credit pull on her as pinnacle had done enough damage with inquiries on her credit-and Richard said he would not have to do a full cbr pull due to the fact we had a deal with Regional) The next day Pat Hackman and I speak and he tells me to go turn in my car that It's a done deal-he encouraged me to bring my pay stubs and a utility bill and I could drive home in the bettter sebring today..just grab the cosigner and an extra $500 because this car had better options than the car I had so the downpayment would be $1500 rather than $1000. I was so excited but weary so I asked are you sure?...are you sure pat? because if I take this car back to pinnacle nissan and get my downpayment I will be out of a car.. he thought I was so paranoid and had such a laid back reassuring demeanor...so once again he advised that the deal is 100% good to go, so off I went to Pinnacle Nissan to return the car I purchased and get my down payment back so that I could give the money to bill luke for my upgraded chrysler sebring. We went in to sign the deal on may 9 2009 however my check from pinnacle would not be cashable until the 11th so they said no problem just bring it in on the 11th and then to help you out with the increased down payment we can date the remaining $500 out for 2-3 weeks. WOW i thought why did I put up with Pinancle Nissans Crap this long? Bill Luke seemed like they knew how to treat a person who was committing to pay a disgusting amount of money