Arizona Pontiac Dealers

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Yates Buick Pontiac GMC - Goodyear, AZ

On 9/22/2009 11:43:36 AM ronnieg39 wrote:
We have been taking our Buick to Yates for the past several years and all of the crew, including Joe and Dale and even the courier driver have all been exceptional in their customer service. They are personable, professional and know their jobs! We even visit with Jim Walker in Sales as it doesn't cost a cent to "dream" and if we were ever able to purchase a new Buick, Jim would be our Guy! We would highly recommend Yates for any auto services. We have experienced less than satisfactory service with other dealerships in the past, so makes us especially appreciative of Yates!!!!! You are the best!!!!!!!

Cliff Findlay Auto Center - Kingman, AZ

On 9/24/2004 10:08:17 PM MistyMoonlight wrote:
Salesman was very friendly on the phone, and then rather stand-offish at the dealerhsip. I paid cash for my vehicle, and was sneered at when asking for something as simple as an extra key. I felt like they were wanting more money from me.

The finance manager took our money, and then sold me a tire warranty, telling me that this warranty would provide an immediate replacement of any tire, and they would come to me to replace it. I got a lfat tire within the first week of ownership, and found that they don't come to you, and you have to pay for the tire repair, and then submit a claim to the warranty. I paid over 1000 dollars for a warranty that does virtually nothing for me.

After the power sliding door of my newly bought van broke my daughter's arm, I phoned the sales manager and requested a return. I had owned the vehicle for less than 2 weeks, and you should have 30 days to return a vehicle that you are unhappy with. I was told that I could not return the vehicle. I had signed a contract, and there was no going back. I now have to fight for a recall of the van doors.(which is going well)