844 Arizona CODA Service Centers

Amazing - bkash84

I was able to use my own car as a down payment for my new car which is a 2008 Chrysler Sebring, beautiful car. Enrique was very helpful and explained everything well and was very patient. I will be referring people.

watch out - kim2016

So the good news is this dealership is closed. My last service visit for an oil change resulted in the service advisor coming out to the customer lounge to tell me the car needed a number of service items. When I pointed out three of those recommended service were completed at my prior visit with them, the service advisor excused himself. Fifteen minutes later he tells me the mechanic failed to check their computer records. What a load of “bull”.

E A. - lee_anders

E A. Sierra Vista, AZ 01 5/24/2023Updated review Lawley Hyundai Service Department - May 24, 2023 A couple of weeks ago, I submitted a negative review outlining my past frustrations with attempting to get previously scheduled warranty service attended to through advance scheduling with the Lawley Hyundai Service Representative. On May 22, 2023, I appeared at the dealership for an 8AM appointment for, what I hoped, would the day the service technician would be available to attend to my warranty matter. The service representative, who had scheduled the appointment, fetched the service director, Mr. Herb Santa Maria, who advised he would write the service order for that days work, as he had been advised I had written a review earlier. First, Mr. Santa Maria, stated the technician may not be able to get to the job, as scheduled, due to a backlog having been created from the previous work day. That was disappointing, and I asked then, what was the purpose in making an advance appointment for service, if a technician would not be available to perform the work? I explained customer's time is equally important and when we make an appointment, we simply expect requested work to be attended to. I asked that the technician at least take a look at the requested matter, and then we'd have a discussion about when the work could actually be accomplished. The service director agreed. As it turned out the director did arrange for the technician to begin the warranty work that morning and despite difficulties, beyond the technician's control, the work was completed in about five hours. I left the service department at about 1:15pm, that day. In summary, I'd like to say I was most impressed with the demeanor and professionalism displayed that day by Mr. Santa Maria. Despite having a backlog of work for the Hyundai technician, he recognized a need to attend to my warranty matter. Both he, and the technician, Noah, are to complimented for dealing with unexpected frustrations experienced with Hyundai/Kia in resolving my warranty issue. The job was completed in an excellent manner and in a reasonable time. Looking forward, Mr. Santa Maria provided me with his business card, and encouraged me to contact him anytime in regard to warranty matters. As a Hyundai owner and customer, I appreciate that.

Took my RAM 3500 to Lawley for an oil change. - karla22_yc

Took my RAM 3500 to Lawley for an oil change. At pick up they said front and rear brakes were needed and it would be $270 to replace front pads and machine rotors and they'd have to take wheels off to determine cost for back brakes. Recommended I not drive it before having that done so I took it in a few days later for front brakes and to get estimate for rears. At pick up, the price for fronts had gone up to $330 (I contested and they brought it down 10%). They then urgently recommended rear brakes be replaced at $895 estimate (again to replace pads and just machine the rotors). I decided to get some other estimates in town since I wasn't comfortable with the price on the front brakes increasing, for no reason, over 20% and their unwillingness to provide a formal estimate for the rear. Took it to 2 places the next day for estimates. Really shocked to have both tell me I had 75%+ pad left on rears, they were in perfect condition, and I did not need new brakes. Still wondering if the fronts needed to be changed at all - I'm thinking not since I’d had no issues and the rears were so far from needing changed. Lawley is completely untrustworthy and clearly recommended expensive service that wasn't needed. Will never deal with Lawley in any capacity again. I WOULD however recommend Auto Logic and Desert Automotive!! Honest, trustworthy and they do great work!

CHRIS Willhoite manager denying Ford warranty lying that - robertg

CHRIS Willhoite manager denying Ford warranty lying that we caused problem. BUYER BEWARE OF RIPOFF.

9:30 am Appointment for an oil change and recall. - xx

9:30 am Appointment for an oil change and recall. Told 2.5 hours. Arrived at noon car had not moved. Service Manager makes excuses and says appointment means you get to talk to a Service Rep. at the time of the appointment, not that your car will be serviced starting at that time.

Bought a new car in December 2022. - moutonw2

Bought a new car in December 2022. Had a bumper to bumper warranty. Had issues with computer malfunction. Was told I had to pay $290 to have it reprogrammed because it was not covered under the warranty. Willis Mouton.

The service center is GREAT. - The Candle Lady

The service center is GREAT. Extra charges when paying, just because you use a credit card is HORRIBLE. Jose and Christian are the best. They are so knowledgable and always keep you updated on what is going on. Now what I have to say has nothing to do with these two wonderful men. Do you really expect people to carry large sums of money around with them??????????? I had my car repaired yesterday and was charged a fee because I used a credit card. The bill was about $750 dollars and I don’t carry that much in cash and I don’t use a check book, so what choice did I have but to pay by credit card? Credit card fees are a part of doing business. I own my own small business and I NEVER charge my customers for using a credit card. In fact, I prefer it as I don’t have to go to the bank. The money is automatically deposited into my bank account. I don’t see you charging cash customers for counting the money and the gas to bring it to the bank. What about the labor to count and bring the money and checks to the bank?? Of course, you don’t charge your customers for this as it is a part of doing business. Credit card fees are also the cost of doing business. At least according to my accountant, you can deduct these charges on your taxes. So why would you change your customers for this deduction? I have a 2015 Nissan and purchased it in 2016 and have all maintenance done with you. I might have to find someone else to do the maintenance on my car that won’t charge me a fee when I use a credit card. If I should keep on using you, I will have to go to my bank, get cash (and it will be $100 bills) and you are making me one UNHAPPY customer. I will be sure to inform everyone I know that you charge for credit cards. Also, should I purchase another car, it will not be from you. I will find a dealership that does not charge people who use credit cards.