839 Arizona Ford/1000 Service Centers

The service department of Porsche of Tucson seems to have - Ron

The service department of Porsche of Tucson seems to have one goal. That is to empty a Macan owners bank account. I have had our Macan serviced at Porsche of Tucson since 2017. Almost each time I go for routine service the advisor comes back with news of repairs needed not covered under warranty. A recent example of this is in August 2024 they had my car in for a engine light on dash. Car had 59398 miles.Took them 28 days to find that supposedly I needed a timing chain replacement at a cost of over 4 k $. An internet search did not find a Macan needing a timing chain replacement anywhere near 58000 miles. Two months later I go in for a LOF and advisor comes in and states I have leaks from oil, differential, and coolant. With all these leaks why did'nt they notice these when they tore the engine apart and had the car for 28 days. My garage floor is very clean and no evidence of any leak of any kind. My advice is to avoid Porsche of Tucson if you value your bank account. They are crooks.

I took my car in Thursday to get a diagnostics done that - tarmour138

I took my car in Thursday to get a diagnostics done that I had already been charged for. I was told that they had a shuttle service so I did not set up a ride home. My appointment was at 3, apparently the shuttle service only runs to 3 so at 3:10 I was out of luck and needed to figure out my own way home. After the diagnostics on Thursday, the service team was going to take the car over to collisions to have the bumper replaced (that too I had already paid for). I called the following Tuesday to see if the car was ready for pickup since collisions estimated about a 3 day turnaround just to find out that it had never made it to collisions. Apparently the diagnostics went into Friday and the mechanic working on it was in training to the entire next week and left the car non-functional. I requested an escalation to the service director and after 30 minutes on hold I was sent back to the service manager, whom said that they could reimburse for my Uber and look into getting me a loaner vehicle, he promised a call back in 15 minutes. I followed up with another call this morning and was told the service manager would not be in until noon but would be calling me shortly after his arrival. That call never happened. I always thought that taking your car to the dealership might cost a bit more, but you were getting what you paid for in customer service and quality of work, so far my experiences here have been expensive, not customer friendly and poor quality. During one of my earlier 2 hours services that came up short, I looked at some of their used cars and couldn't believe that they have cars over 3 years old with over 50k miles on them that they have priced over original MSRP.