847 Arizona SRT Service Centers

Service and sales reps treat women with disdain! - One Spear

I am posting this review after an extremely poor service experience. This is not directed at the mechanics but toward the service schedulers and sales personel. There is one service older guy that is nice, but others all treat women like second hand citizens. We took the Juke in for a transmission service, with an appointment at 9 am. She arrived early and they said the could still get it in and done at 9 am. No calls, she checked back at 11 and they had not taken it in yet. 2 hours later the sevice was done. Appointments at lamb nissan are worthless, they lied, lied, lied, BS for 4 hours. Treated her like she was stupid, even the sales people would not help the sweetest woman in the world! Do not go here they are inatentive a ... holes... We will not buy our new car here or return for service, ever! But then, Lamb Nissan employees and managers do not value customers!

Justin was my 'Service Advisor'. - yonkee3

Justin was my 'Service Advisor'. I appreciate Justin explaining to me why certain repairs need to be done on my vehicle and he's always willing to answer any questions I may have pertaining to up coming repairs that might also need to be done. Aside from being a very nice person to do business with, I also appreciate his honesty. Donna

The service manager was very thorough and provided a - Scott

The service manager was very thorough and provided a loaner car during the time the car was being serviced.

Mitch at Chapman BMW on Camelback has done it again! - Alex R D

Mitch at Chapman BMW on Camelback has done it again! When it comes to my automotive service needs, he consistently delivers excellent care. He’s a clear communicator, takes time to explain the necessary repairs, and always makes the effort to connect on a personal level. Having come from the car business myself, I truly appreciate how dealership personnel carry themselves—not just with customers, but with fellow team members as well. At a high-end dealership like BMW, professionalism matters at every level, from the person answering the phones to the porters on the service drive. Sometimes actions speak louder than words, and as someone who knows the industry, I notice those details. Mitch and his service team stand out for all the right reasons. I highly recommend them for anyone needing trustworthy, top-notch automotive service.

What a rip off the service dept. - scott

What a rip off the service dept. is, $245 diagnostic check on a item I took in for warranty, I even gave the the code it was showing and as a courtesy they checked other items and charged me the fee. NEVER GOING BACK! I love Chevy Hate Chapman.

Fast quick service, no problems with quality of - CharlieManxx

Fast quick service, no problems with quality of service. service and the appointment was easy to make and the service was fast and courteous.

great customer service all they need is to give loner - aaplanes50

great customer service all they need is to give loner cars to the If you have that car more than 3 hours

I was recently in for service on my 2023 Honda CRV - BooValu23

I was recently in for service on my 2023 Honda CRV hYBRID. I dealt with Jeff D, who was professional, got me a Lyft to and from the dealership, and found another issue with the vehicle, which was part of a nationwide recall. Jeff's attention to detail helped fix the problems with the vehicle and did an excellent job getting the CRV back to me in a timely manner. Will definitely go back to Chapman Honda and work with Jeff D in the future. Keep up the good work!

I am a 51 year old disabled women. - BrandiInAz

I am a 51 year old disabled women. I don't have the stamina to keep going back again and again to a dealership that has absolutely no desire to do what's right and honor the Hyundai lifetime engine replacement for the Theta 2 engine failure. My car went into limp mode twice on 1-17 immediately causing the rpms to drop. The second time, I had just left and I was 5 miles from Chapman. After my 3rd trip to the service department, because of faulty work with misplaced parts, Chapman has left me in an unsafe position, with a potentially dangerous car that has a known engine issue which causes ultimate total engine failure.

Updated: 5/30/24 Turns out - these guys have been - Jeff E

Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up. And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I had to dig into this completely in my own — AND CHAPMAN was completely at fault. So dishonest! They've offered to comp me one more service - but it was forced and hardly volunteered. Go somewhere else for your Hyndai needs. The dealer I purchased with in Utah - Murdock - THEY ARE AWESOME. Chapman, where I’be been going after relocating to AZ with a brand new car … are just honestly dishonest and the worst car experience I’ve ever had … more than once. This was after giving them “another chance” after my experience last year - see below. ________________________________ I was 15 minutes late - and genuinely apologetic for being so. Frankie (Francisco Ramirez) at the service desk told me it was fine, and all they needed was 90 minutes tops. I was there for routine maintenance and warranty recall regarding the roof trim (not safety related). “ I told him directly, “do not do the recall work today. I’ll come back.” Frankie asked if I wanted to “skip the car wash as well… to save time” I told him “yes … please”. Almost two hours later I went looking for my car. There was a line of people waiting for Frankie, while 4 other employees sat at the Service Desk avoiding eye-contact - is the only thing I could see they were actively doing (avoiding eye contact). To their credit, they weren’t “on their phones”. Kudos to Hyndai for at least working to manage that optic. But, to their discredit, they weren’t even on a phone. It was like the worst DMV trip ever (but I’m still a little impressed they didn’t appear to be pursuing social media or playing Candy Crush). So … finally I get to talk to Frankie (I should have just left). He tells me that they had gone ahead and completed the warranty. Before that … I was honestly working to take the delay in “we’re all human” stride” . Then… I was mad. I told him “I told you not to do the recall work. I’m already late …” He gave a shoulder shrug. After my back was turned, I’m 4 steps away, reaching to open the door, Frankie calls out (with other people waiting for help) … “you’re the one who showed up late”. If I hadn’t experienced this first-hand, I wouldn’t believe it. I was late. I was sorry. I did apologize. I was under the impression that we’d reset and moved on. I’m also the customer bringing in my $45,000 purchase for the “unbeatable customer care” I was promised … before giving them my money! You know what they didn’t forget to leave out … the car wash. I’ve no doubt, there’s no franchise credit applied for washing the customer’s car. Don’s use Chapman Hyundai. They weren’t just bad, they’re overtly dishonest … it’s the worst kind of “bad”. “How you do something, is how you do everything …”

I would highly recommend Chapman Mazda Service Department - igoad

I would highly recommend Chapman Mazda Service Department and especially the service manager Justin. He is the most helpful, accommodating and knowledgeable automotive service manager! He is so willing to take any step necessary to ensure that our vehicle was serviced and to ensure it was repaired. He is extremely kind and kept us updated on the progress of our service. I have lived in Phoenix all my life and by far Justin is the best and kindest service manager I have ever dealt with. Awesome job, Justin!

I love working with Peter. He somehow always... - miaporter

I love working with Peter. He somehow always accommodates my schedule. He is consistently pleasant upon arrival and departure and takes the time to review everything with me (what was done / what needs to be done). He is an over all pleasure to work with.