563 Arizona Used Car Dealers

No contact - either direct or through cars.com. The very... - simoncarlton1

No contact - either direct or through cars.com. The very worst kind of customer service

Beware...very sketchy...think of these guys as a... - corey.frank

Beware...very sketchy...think of these guys as a *slightly* better experience than sifting through Craig's List...but not much. I bought a used car from them that was a clear lemon. After driving for 2 hours the card died. Towed it back to the dealership and they claimed to fix it. Picked it up a few days later and...it died again! Then I find out that the registration is still under a previous lien. Is this sheer incompetence or blatant malfeasance? The office of this place looks like someone's scattered and messy living room with keys, papers, and documents strewn all over the place. Their owner, Alan, is about as personable as a fence post and possesses absolutely zero charm. Ryan, their sales manager, although he may mean well and talk a good game, is in way over his head. I sincerely tried to give a "little guy" like them a shot at earning my business but sadly it was the wrong decision. My advice is to stick to the reputable, bigger brand-name guys...they are the real professionals vs these "pretenders" who seem to get all the crap cars.

Easy financing BEST EXPERIENCE - Jas

Got me approved and helped me with my needs car was perfect for me and after transaction dealer didn't forget about me always available to help

They sold my friend a nissan with a blown head gasket and... - Bub

They sold my friend a nissan with a blown head gasket and wouldn't accept responsibility. It was clearly in that condition when hebought it.

Deceptive dealer. Plays the "oh, he's stepped out of... - yzman5172

Deceptive dealer. Plays the "oh, he's stepped out of the office I'll transfer you to his voice mail" trick over and over. They do not return phone calls. They sell "phony" service contracts from a firm in TEXAS, named Warrantech. Check THEM out if you want to see a lot of negative reviews and complaints. They refuse to remedy a safety problem that wasn't apparent until cold weather. (they sold the car in June full well knowing that the heater and defroster would not be checked out when it is 107 degrees outside). "It's been over six months, sir, so we're not going to fix THAT! They and their service company, Transmissions Unlimited, play a "hot potato" game with customers, each saying that it the other entity's problem. Transmissions Unlimited says "We are not part of Aufmuth" but every auto that needs service from Aufmuth is sent to Transmissions Unlimited. Both Aufmuth and Transmissions Unlimited claim that they don't know what is covered by the after market service contract from Warrantech, the very same contract that the salesman push and push and push. There are only three levels of coverage and both Mike Aufmuth and Darryl from Transmissions Unlimited claim they have to call the service contract company to find out what is covered. So for years they have been pushing and profiting from the sale of this contract, but neither of them claim to know what is on the three levels of coverage! That's some sharp business people there! Darryl at Transmissions Unlimited Can't fix one thing without breaking another. When the vehicle was purchased I discovered in two days that it needed a fuel pump. Aufmuth would only replace it if I gave up two other concessions they had made when the vehicle was purchased, namely new tires and collision damage to a quarter panel. IN the process of changing the fuel pump, Transmissions Unlimited fried the electric mirror system somehow. Their take on the matter-"It's just a coincidence" and I probably didn't realize it was broken!!! REALLY??? Yesterday, with a leak in the windshield defrost system only and at Transmissions Unlimited for troubleshooting , the vehicle "waiting on word from Aufmuth about coverage" Darryl said he never touched anything and won't until word is given from Aufmuth. When I went to pick up the vehicle after it sat all day at Transmissions Unlimited waiting a word from the dealer, Aufmuth, the system was now spewing radiator steam in to the cab when neither the heater nor the defroster was running. Darryl had told me he didn't touch a thing, but the shop worker who drove my vehicle out front to give to me said, "oh yeah, Darryl was taking things apart and removed the glove box and "checked out" the heater core. So whereas before I had no problem until the defroster was operated, now there is constant radiator steam in the cab whether the heater and defroster is operating OR NOT!!! So Darryl has broken more than he has repaired, and he lies about it or says it is a coincidence.

Worst of the worst - Chrisg72

This is the most unprofessional place to purchase a vehicle. They take advantage of people who are forced to buy a car at a place like this, due to credit issues. I purchased a vehicle there and had to have it in the shop the entire first week I owned it. Everyday they told me it would be finished in 3 to 5 hours and I waited 10 hours everyday at the dealership only to leave every day with no car. The managers blame everybody else and nobody takes responsibility for the issues. There are plenty of other places that will work with bad credit and trust me you do not want to deal with these heartless, irresponsible sorry excuses for humans.

Wonderful service pleased with the sales men Daniel. - Pops613

Thank you Daniel for your service ,the Dodge truck you sold me was an excellent choice.you made it easy to go in an apply

Never ending NIGHTMARE!!! - hotinaz

The salesman was a nightmare! I have bad credit so I put up with more bs and paid too much. Then at the last minute he doubled my down and raised my payments over $100 a month. I refused to sign the contract. They pushed hard. I said I wanted my trades title back since there was no deal. He refused. He finally handed me the cash difference on the down payment. So I signed. If there is any issue the staff is NASTY to you. No matter how you approach them. They talk in circles and demean you. I return the tone and thet can't handle it. It's been a nightmare since the first day! It hasn't stopped being a nightmare. No one will get an actual supervisor to speak with me. Now Karen lied to me. Straight out. She said she spoke to my boss and He confirmed I do not work at my job. That NEVER happened. She yelled at me, said she would just repo my car and hung up. I called my boss who is LIVID! He NEVER said that. He called and got the run around. If he doesn't receive a call back he is informing his lawyer. Such bold, slanderous behavior. I hope I can update that an actual higher up calls and corrects this issue. I'm not counting on it though. Horrible customer service and horrible people so far. **** IT ONLY GETS WORSE!!! I paid it off and they STILL are the worst company to deal with. They REFUSE to s3nd my title and told me to go buy one. I already did when I bought the car!!! They all lie, cheat and have no basic decency. Apparently Alex is the owner, as he stated he has no boss. Which is completely untrue! YOU CANNOT RUN FAST ENOUGH AWAY FROM THIS COMPANY!!! Go to LITERALLY any other dealership and you'll be off to a much better future.

warrent - dfl1984

Yes they will replace your engine or transmission but with a USED one. I got the engine replaced in my car with one that supposibly ha 70,000 miles on it. My whole reasoning for going to auto action was for the warranty. The engine they relpaced is starting to make the same sounds like the one that was replaced.I was excpecting at least a rebuilt engine not one a little less worse.

Good place. - Pcsd200

Good place. Traded in a truck and bought a car with no hassle. This would have been 5 stars but two messages for information went un answered.

What a terrific experience! - Rob Neal

We first found our Toyota Tacoma on one of the web portals and were immeidately impressed with how clean and new it looked depiste its almost 20 years and just over 150,000 miles - it looked so nice you'd never have known it from the pics. We called Brett who told us he works by appointment and was happy to accomodate anytime we were free...his level of customer service considtently high all the way through. When we arrived at his dealership the lot was immaculate, even meticulously cared for, and every vehicle was washed and sparkling. The truck was in the same excellent condition the online listing indicated, inside and out, and ran as well as it looked. When it came time to buy Brett rode with us to the DMV office nearby and helped take care of all the details. In every way we felt comfortable, unstressed, and excited to find such a great vehicle from such a manicured place, and from such a terrific guy. We'd buy again from Brett alin a heartbeat.

I actually bought the car I asked about. They were able... - Bev Sez

I actually bought the car I asked about. They were able to find me financing at 2% less than the rate being offered by my bank. And I really enjoyed each member of the staff I interacted with.. Great car too.

I asked about the truck still being available and I got - kball_85547

I asked about the truck still being available and I got no response. No use for them any more.

Tristan is hands down the best and his assistance and - snjiru2010

Tristan is hands down the best and his assistance and patience during the whole process. This was the easiest car buying experience ever!

They guy was friendly. But that's where the good stuff... - aronm

They guy was friendly. But that's where the good stuff ends. I called on a car to check options (stick vs. auto). The car was at another store and he really insisted he bring it to this store for my viewing. When I showed up, the ding-dong had it up on the rotating display so I couldn't really see it or drive it (duh!!). After I got someone to stop the machine so I could take a closer look, I saw it had been beat pretty good and it was a stick, not auto, as I had been told. They other guy that helped me was friendly too.<br>

DO NOT GO TO CACTUS JACKS! - msa1002

DO NOT GO TO CACTUS JACKS! If I could give this dealership zero stars, I would. They were extremely shiesty (is that how you spell that word?) off the bat, trying to get me to sign on a vehicle that I hadn't even been inside and had barely seen! They even told me that they couldn't get me approved at my salary as a part time worker when I had already been approved at two separate dealerships for $150-$200 a month payments. They are a typical buy here pay here kind of place, and frankly sort of rude as they like to talk down other dealerships (ones that are more trustworthy even, like Carmax) to make themselves look better! And I quote, "You're not going to find vehicles under 100 thousand miles at these prices anywhere else, and especially not at this quality." Which is just a blatant lie as I had been to plenty of other dealerships selling cars of the same quality and prices with even lower mileage than they were offering on their vehicles.

Great - bata1123

The place was great. The staff was nice, and the waiting time was reasonable. I actually enjoyed shopping for a car, and had fun picking one out, I highly recommend shopping here for cars.

Great staff for helping me with bad credit. They'll get... - Joe

Great staff for helping me with bad credit. They'll get you approved, I was shocked it was so easy to buy a car

Absolute Rip Off! - Jason Mallory

My pregnant fiance and I purchased a 2003 Ford Mustang with 149,000 miles with a six month warranty and a 15 day lemon law. We were told that this was a reliable vehicle without any issues. When we were about to take the vehicle, the convertible top had issues. They fixed the top and we took the vehicle. I came back within a few days stating the shocks hit extremely hard and the indicator lights such as the theft and ABS indicators came on and off randomly. Don said that was typical of the vehicle and they all did this. Within 3000 miles we had an issue with the vehicle overheating. We had the warranty service tow the vehicle back to the dealership. Don had one of his mechanic shops look at the vehicle. The mechanic stated that someone had poured oil in the coolant reserve and that caused the overheating. We took the vehicle back. Within a week the vehicle started having the indicator lights such as the theft, ABS, and Trac Off, and Service Engine Soon lights as well as the temperature gauge shooting up to overheating. The AC stopped working. I drove the vehicle to Don and had him look at it. He started it up and no indicator lights came on and the temperature was normal. I stated that it was random and happens intermittently. I turned off the vehicle and stated it again. At this point the temperature gauge went all the way to overheating, the Service Engine Soon light came on, the theft light started blinking, and the ABS light came on. The AC stopped working. Don then took it to a different mechanic. The mechanic replaced the water pump and the radiator and flushed the cooling system. We got the vehicle back and still had issues with indicator lights coming on and off. Sometimes just the ABS light, sometimes the ABS and Trac Off, sometimes ABS, Trac Off, and Service Engine soon. The vehicle started having dimming issues with the headlights where the lights appeared dim. The dash lights would dim too. Within two weeks the battery died. We replaced the battery and this fixed the issue for over a week. We then had the front passenger tire blow out due to bad sidewalls. Replaced the tire. The indicator lights started coming on and off at random times and the brakes started acting up as well as the dimming in the dash lights happening. We were coming home from Yuma when we blew the rear driver tire. The sidewalls blew out on this tire as well. We started taking off and within 50 miles the car started stalling and having issues of low acceleration and Service Engine Soon and the Theft light came on. We pulled over and checked the fuel shutoff switch. This switch is frozen in place and can't be reset. I bypassed the switch and the vehicle made it home. It still has the Service engine soon light on, stalls when idling, theft abs and trac off light stay on. This vehicle has had a total of five break down issues

They were friendly , car nsit wasn’t going to work out - Shawn

They were friendly , car nsit wasn’t going to work out for me but no complaints as they were nice people.

What an amazing buying experience! - MalinaMac

What an amazing experience! I have bought vehicles all over the Phoenix area, from the big guys down at the Auto Mall to the little guys down in Mesa, however none of the other dealers gave me the experience, care or attention to details that Choice Motor Group provided to me. This dealer is hands down the go to dealer if you are in the market for a new (to you) car. Jim was so knowledgeable about the vehicles they had available for sale, and he made sure to pay attention to every detail to get me into exactly what "I" was looking for rather than push me into something I didn't want just to make the sale. Their clerk Kim was also highly efficient having all of my paperwork ready for me in hardly any time at all. I highly recommend Choice Motor Group and will definitely be returning when I am ready for another vehicle.

The staff was extremely knowledgeable and did not use - CFliving

The staff was extremely knowledgeable and did not use high-pressure sales tactics which was great. This place doesn’t have the normal used car dealer vibes. Colby and Jon are great dudes. I highly recommend this place.

Caution. - del

Caution. Classic Promenade, Phoenix, AZ uses false and deceptive advertising in their descriptions of cars (falsely states high engine compression when it's actually low, no engine issues when it burns white smoke indicating engine repairs needed and omits clear knowledge of known frame damage and missing safety items such as missing parking brake mechanism. I can go on and on regarding their overstatement of the actual condition of the vehicle. The overall written description was grossly overrated in terms the vehicle overall condition and their website falsely claims they provide a multi-point checklist but never provides it. You should expect more from a professional classic car dealer. Their solution to challenging their written description is to totally ignore you. I would say Classic Promenade is a "used Car dealer" not a professional Classic Car Dealer. Stay away!

This dealership was fantastic!!!! Eric was the person I... - dbalke123

This dealership was fantastic!!!! Eric was the person I dealt with and he answered all my questions. The price of the vehicle was great. I would recommend.

Stay away - Jaded

Purchased a truck from the prescott store. Had some issues from the get go and they were fixed but i had to take time off to go to cottonwood to pick it up. General manager was so rude. Two months later i had to get the transmission rebuilt. Stay away from them. The person that sold us the car was nice and tried everything she could to help BUT there policy and warranty is crap.

We called late as they were getting ready to close and - Justfrretail@gmail.com

We called late as they were getting ready to close and they stayed opened for us and waited over an hour until we got there. Very nice and easy to work with.