11 Arkansas Mercury Dealers

I would highly recommend Smith Ford and Bobby Heffner. - rita

I would highly recommend Smith Ford and Bobby Heffner. They made the process of buying a new car so easy. Bobby is so easy to work with. He is honest and not pushy. This is our 4th car to buy from Bobby and we will be back to him when it is time to buy the next one.

Excellent home town people with a desire to take care of - fordman808

Excellent home town people with a desire to take care of their customers. Have bought many vehicles from them and will as long as they are open

Ben was a great salesperson! - Scott

Ben was a great salesperson! Attentive but not pushy. They delivered our vehicle to us in Mtn Home and the delivery dudes were fantastic. They were great ambassadors for a great dealership and product. The overall experience was a 10 out of 10. The GV70 is even better in real life than on the lot!

Good and friendly there too meet you as you pull up and - Hefner.todd

Good and friendly there too meet you as you pull up and willingly to work with you…

SUPERIOR is a good one-word description of this Service - Jerry

SUPERIOR is a good one-word description of this Service Dept. I dealt with Shelby to order the parts plus schedule the work on the cars, and Alex during the repair procedures. Please keep in mind, I have been disappointed all too often. I manage a fleet of vehicles about 40 miles away from Siloam Springs. We have two Ford dealers located much closer, but they lack the simple technique of "taking care of the customer". I was impressed with the way that this Service Dept works in conjunction with the Parts Dept. 1) I told them my problem, 2) they took the info on the car, 3) ordered the part, 4) scheduled me to bring it in, and 5) completed repairs above my expectations. Wow, what a concept! Attention: "All Other" Ford Dealers--- This is how you do business! The folks in Siloam Springs should not take this place for granted... they are a local treasure! Thanks and keep up the great work!

This dealership name is now Karl Malone Ford Lincoln. I... - MGGARRETT56

This dealership name is now Karl Malone Ford Lincoln. I was there to have my oil changed and tires rotated on my 2019 Ford Expedition with an appointment time of 1:00 pm. After two and one half hours the service advisor told me that they realized there was an update due on the computer system and they had moved my vehicle to a bay with computer access and had forgotten it was there. After another 45 minutes he came back and said they were finished. I really was not upset about the wait, but when I went to get in my vehicle I realized someone had been in the driver's seat with oil on their clothing, which ended up on my white leather seats-actual ford color is "med ceramic". I went back in and told them and they did come out and try to use a spot cleaner on it-but to no avail. I now have a permanent discoloration on my seat! If the employee would have just taken the proper precautions this would not have happened! I do believe that the service rep, Lewis Simpson, is doing a good job, but he needs to talk to his employees about how they handle getting in and out of the customer's vehicles, to keep this from happening.