427 Arkansas CODA Service Centers

This dealership name is now Karl Malone Ford Lincoln. I... - MGGARRETT56

This dealership name is now Karl Malone Ford Lincoln. I was there to have my oil changed and tires rotated on my 2019 Ford Expedition with an appointment time of 1:00 pm. After two and one half hours the service advisor told me that they realized there was an update due on the computer system and they had moved my vehicle to a bay with computer access and had forgotten it was there. After another 45 minutes he came back and said they were finished. I really was not upset about the wait, but when I went to get in my vehicle I realized someone had been in the driver's seat with oil on their clothing, which ended up on my white leather seats-actual ford color is "med ceramic". I went back in and told them and they did come out and try to use a spot cleaner on it-but to no avail. I now have a permanent discoloration on my seat! If the employee would have just taken the proper precautions this would not have happened! I do believe that the service rep, Lewis Simpson, is doing a good job, but he needs to talk to his employees about how they handle getting in and out of the customer's vehicles, to keep this from happening.

I haven't, as yet, purchased a vehicle from this... - wesley_b

I haven't, as yet, purchased a vehicle from this dealership, so I can't say anything one way or the other regarding their sales, but I have taken a '91 Civic I used to own to them for minor repairs a few times. Each time I waited while they did the work. The staff were friendly without being pushy or intrusive, and, more importantly, they did good work and finished very quickly without charging an arm and a leg. I can't say whether their work on makes other than Hondas is as good, but they did quality work at a reasonable price. If you own a Honda and need work done on it, I'd recommend them as soon as any mechanic. Wesley B.

The service department is the best around! - 93carter

The service department is the best around! I have been using them for that past few months after purchasing into the Chrysler family. They have always went above and beyond to take care of the work that I have requested to have done. Jamie always keeps me updated on the status of my vehicle. I really appreciate these guys and their quality of work!

I called to get price for transmission service/flush for... - RICK A

I called to get price for transmission service/flush for my 2016 F150. Service manager told me price of $250. Clay Maxey Ford in Harrison charges $190 for the same service. I told the service manager this and asked for a price match. He said that he doesn't care what Clay Maxey does and wouldn't price match. Whatever happened to customer service? For $60 difference (25%), I will go to their competition.

Stranded - swannie

Was having trouble with my GMC pickup. I was out of town by 4 hours, and needed help. Called on July 3rd and service had closed, but sales said come on in and we will provide you a loaner. Had to spend the night. They were open on July 4th, so my truck was able to be looked at and then get on my way. The sales and service staff were excellent very friendly. Would buy from them if I live locally. Excellence in all areas. Thank you all very much.

Easy buying experience minimal back and forth haggle.... - CARLISLEROOFING84

Easy buying experience minimal back and forth haggle. Ronnie was awesome to work with and honest about everything. We will definitely give them more business in the future