425 Arkansas Honda/1000 Service Centers

I took the car in because the battery wouldn't hold a - Unhappy customer

I took the car in because the battery wouldn't hold a charge. The dealer charged me $160+ to tell me I needed a new battery. I was so frustrated with their approach that I left and went to AutoZone. AutoZone tested the battery and the starter and the alternator for free and found the problem. The dealer also gave me a long list of other items they said I needed and tried to sell me on including an oil change - which I just had done elsewhere 3 weeks ago. None of the other items on the list were necessary either. In addition, as I checked out, the advisor tried to use a scare tactic and cautioned me against driving the car. I give them one star because at least they looked at the car quickly. But the charge was absurd for what they did. I am new to the area and was truly hoping to have a dependable service department to rely on. That definitely did not happen at Fletcher Honda. Thanks to AutoZone my car is running just fine.

I am writing to express my sincere gratitude and extreme - danstinger

I am writing to express my sincere gratitude and extreme satisfaction with the service team at Frank Fletcher Jeep, and especially Dalton Carter. On March 8th, my son’s car broke down outside of Jonesboro. After an initial visit to another repair shop where the vehicle still wouldn’t start, we had it towed to Frank Fletcher Jeep. Unfortunately, it was discovered that the engine was severely damaged and needed to be replaced. Thankfully, we had a warranty — but the process was anything but simple. The warranty company insisted on multiple inspections, sending three different technicians over several weeks to determine if the damage was due to negligence. This is where Dalton truly shined. From the very beginning, Dalton and the Frank Fletcher team clearly understood that the issue wasn’t our fault. We had just had an oil change completed two days before the breakdown, and the vehicle had been running well. Despite the warranty company’s resistance, Dalton stood firm in defending us. He explained the situation thoroughly to the inspectors, firmly stating there was no negligence on our part. Thanks to his persistence and expertise, the warranty company ultimately approved the claim. Throughout this entire stressful ordeal, Dalton remained in constant communication with us. He showed genuine empathy and treated our situation with the utmost care and urgency. I truly believe we could not have had a better advocate. Beyond Dalton, others on the team — including Patty, Adrian, and another wonderful young lady whose name I regret not catching — treated us like family during this difficult time. I cannot overstate how impressed and grateful I am for the entire Frank Fletcher Jeep service team. They turned a potentially devastating situation into a manageable one through their dedication, compassion, and hard work. Ownership should be extremely proud — they have an exceptional team representing their dealership. Thank you all for everything you did for my family. You have earned our trust and lifelong loyalty.

2011 Dodge Avenger electrical problem - Hughd

In the area on vacation from Alabama car gave me problems took it to Frank Fletcher Dodge wonderful people. Made me feel safe to continue on my vacation, thank you very much Frank Fletcher Dodge service.

Bud Gentry is a crook with zero conscience! - jfaithwright

Bud Gentry is a crook with zero conscience! My 80 yo mother bought a car from him that, he did not disclose, had been wrecked. When I took it for service it sat for 11 months on the lot (waiting for a headlight assembly) I fought with Bud and GM for 4 years over a headlight issue that 3 different mechanics at Genrty's couldn't fix. Took the rig to Nashville, to York Gary last month. After 4 years of fighting, not being able to drive the car and 3 headlights, York Gary called me the very same day with the results of their inspection of the headlight issue... The ground wire was not connected! Gentry's is absolutely incompetent and will never see another dime from me or my family.

The service department is helpful. - ismjonesboro

The service department is helpful. My salesman is still there and always friendly. Eager to find vehicle wanted if not on local lot.

Sorry, I CANNOT recommend services to be done at this - Bobby

Sorry, I CANNOT recommend services to be done at this location. It was way too costly to install a door handle at a cost of $422.00. When something seems to be wrong, it must be wrong. I was in Hot Springs visiting family and my door handle got broken and had to be replaced. After the work was performed, I called GM and got an estimate on the cost and time to install. It was half the amount I should have paid at Orr Cadillac charged me. I was told that was an extremely high mark up. We all live, learn and pay unjustly. The team members was great. No problems. The services was too costly.

Gwatney Buick/ GMC tried charging $6,000 without - shantrell65

Gwatney Buick/ GMC tried charging $6,000 without Providing a diagnostic report to senior Citizen.