425 Arkansas Toyota/1000 Service Centers

Good Evening, I had two BMW serviced this week. Kenneth... - Phil

Good Evening, I had two BMW serviced this week. Kenneth Webb from the service department was very courteous, knowledgeable and respectful to all our needs. I will recommend BMW of NWA to all my friends and family. If you want something done right and timely please contact Kenneth Webb. Thank you BMW for an outstanding staff member.

Sales and service are fantastic! We highly recommend... - JayandMargie

Sales and service are fantastic! We highly recommend Cadillac of Bentonville for both. We bought our escalade from Steve and had a problem with the Que screen right away. They took care of the problem quickly with great service. Great staff.

Satisfied customer - Jackandtami

Customer service is alive and well at Caldwell Toyota in Conway, AR! Service manager, Adam Lamb, went out of his way to make sure our vehicle was taken care of to meet our satisfaction. We had a problem w/ our two front doors retaining water. He went out of his way to correct this. He was polite, courteous, and very sympathetic to our distress of this problem. His main goal was to fix our new Rav 4 Adventure and make us happy customers! He couldn't have been more helpful! We will definitely remain customers of Caldwell Toyota. It is so nice to have a manager who genuinely cares! Sincerely, Jack and Tami Snider

A negative experience - Disgruntled customer

I've been a faithful and loyal customer for the last year. I only let them change my oil and service my car since the purchase. I love my car. At not point did the service department tell me my tires were at the point that my tire gaurd protection wouldn't cover the expense. Last oil change my tires were at a 5 and a month later they say they have nails and worn down to a 2. As professional Customer courtesy I should've been told my tires were no longer safe to drive and told me it would be 159.00 for a tire...I have never been so upset with someone I trusted to keep me on the road safely.

One would think that since this is a big Hyundai - JH

One would think that since this is a big Hyundai dealership that integrity and honesty would not be something of concern with this business. At my last two oil changes I was told that my rear brake pads were down to less than a millimeter each and they offered to change them for over $300. My brakes were not even squeaking so I thought it was strange. I ended up buying rear brake pads from AutoZone for under $40 and my husband took care of changing them in our driveway. He showed me that both rear brake pads still had 1/4 of an inch each so they didn't even need to be changed yet! Additionally, at my last oil change I asked Cavanaugh to refill my windshield wiper fluid and top off any other fluids needed. I was told at checkout that the fluids were topped off. Less than 2 weeks after the appointment both my radiator fluid light and windshield fluid lights came on. Again, I went to AutoZone and bought the fluids and topped them off myself. Both bottles were empty after I filled things up so once again Cavanaugh was proven to lack integrity for a quick buck. I also didn't appreciate the oil residue on my steering wheel after I got my car back at the last oil change appointment. They don't wipe down or even vacuum. I remember when Hyundai dealerships offered that plus a free car wash with oil changes. They charge almost $80 for an oil change so I don't get how a quick vacuum and wipe down or complimentary car wash aren't offered anymore. Corporate businesses have definitely gone down hill in the customer service department in recent years. Cavanaugh also doesn't offer a military discount when most other vehicle service garages in the area do. I won't be servicing my car here anymore. I value integrity and unfortunately they failed me twice.

Dismissive, rude customer service, argued and completely... - padenvandiver

Dismissive, rude customer service, argued and completely refused to offer any help or information. Hyundai owners don't matter, only potential buyers apparently, while my Sonata sits dead and unusable

Refusing warranty service because I filled out about the - crissybruce1980

Refusing warranty service because I filled out about the experience on my visit with them. Said they are parting ways with my business due to trust issue. Worst service office management and associates (-one of them)