427 Arkansas Toyota/1000 Service Centers

A negative experience - Disgruntled customer

I've been a faithful and loyal customer for the last year. I only let them change my oil and service my car since the purchase. I love my car. At not point did the service department tell me my tires were at the point that my tire gaurd protection wouldn't cover the expense. Last oil change my tires were at a 5 and a month later they say they have nails and worn down to a 2. As professional Customer courtesy I should've been told my tires were no longer safe to drive and told me it would be 159.00 for a tire...I have never been so upset with someone I trusted to keep me on the road safely.

One would think that since this is a big Hyundai - JH

One would think that since this is a big Hyundai dealership that integrity and honesty would not be something of concern with this business. At my last two oil changes I was told that my rear brake pads were down to less than a millimeter each and they offered to change them for over $300. My brakes were not even squeaking so I thought it was strange. I ended up buying rear brake pads from AutoZone for under $40 and my husband took care of changing them in our driveway. He showed me that both rear brake pads still had 1/4 of an inch each so they didn't even need to be changed yet! Additionally, at my last oil change I asked Cavanaugh to refill my windshield wiper fluid and top off any other fluids needed. I was told at checkout that the fluids were topped off. Less than 2 weeks after the appointment both my radiator fluid light and windshield fluid lights came on. Again, I went to AutoZone and bought the fluids and topped them off myself. Both bottles were empty after I filled things up so once again Cavanaugh was proven to lack integrity for a quick buck. I also didn't appreciate the oil residue on my steering wheel after I got my car back at the last oil change appointment. They don't wipe down or even vacuum. I remember when Hyundai dealerships offered that plus a free car wash with oil changes. They charge almost $80 for an oil change so I don't get how a quick vacuum and wipe down or complimentary car wash aren't offered anymore. Corporate businesses have definitely gone down hill in the customer service department in recent years. Cavanaugh also doesn't offer a military discount when most other vehicle service garages in the area do. I won't be servicing my car here anymore. I value integrity and unfortunately they failed me twice.

I had major service work done on my vehicle while - Rehoward41042

I had major service work done on my vehicle while traveling — the motor in my Tuscan was replaced. The car was shipped to a local dealership afterward, but no paperwork was ever provided. Fast forward: the vehicle was totaled, and that missing documentation would have made a $2,800 difference in my insurance payout. I contacted the service department, but they couldn’t locate the records. I tried multiple times to reach the General Manager with no response. Because of this lack of follow-through, I was forced to accept a reduced settlement. Even if the service happened years ago, I know paper records are kept — but it felt like they simply didn’t care. The experience made it clear I wasn’t a priority, likely because I wasn’t a repeat customer. The lack of accountability and poor communication was disappointing, especially for something so significant. I cannot recommend this service department or the leadership behind it.

Refusing warranty service because I filled out about the - crissybruce1980

Refusing warranty service because I filled out about the experience on my visit with them. Said they are parting ways with my business due to trust issue. Worst service office management and associates (-one of them)

Had our oil changed in a quick and timely manner! ... - Randy

Had our oil changed in a quick and timely manner!

Perfect - Bigwhi

Took my Titan in for an oil change and to be checked over before our trip to Florida. Great communication and super fast service. John and Ronney are very knowledgeable technicians and have always treated me right.

Recently married and moving to NEARK from Columbia,... - Ron Sitton

Recently married and moving to NEARK from Columbia, Missouri, we drove to Jonesboro for my wife to interview for a job. Central’s service department worked me in for an oil change and tire rotation on my 2012 Prius. Then they went the extra mile by loaning me a 2018 Camry to go pick up my wife at the interview while they worked on the car. It really saved me time and stress. Very thankful and will be bringing our Camry and 4Runner here once we move down.

Every thing was good and every one got every thing done - Jsafley

Every thing was good and every one got every thing done by the time they said it would.

We had the check engine light come on while visiting the... - Dan

We had the check engine light come on while visiting the area. We took our Dodge Caravan in to have them look at it on Saturday morning. First thing Monday within an hour and a half of opening up they call and said it was ready and we were able to get back on the road home. It needed a software update. Go figure.. lol.. Fantastic service and helping someone from out of town.

Great service. - Frank

In the last three years have went to Clay Maxey Ford for service three times. Left angry the first time and a little upset another. Today I went for the Ford Works service and Computer Flash as I installed a oem remote starter. I left totally happy. I was at the point of thinking about timing service on my truck for trips up north to see family but their service department today (rep. Haley Estes and the service manager) changed my mind about This dealership. I will be having my future service done there and they have a customer for life as long as they give me this type of service.