427 Arkansas Toyota/1000 Service Centers

Car referral - Debbie pottS Mathis

I referred Doug and Deanna Via Cogswell sent me a $100 Check they bought a vehicle from them .Also Cogswell has checked out vehicle before I did not buy it from there but they took the time to check it out . Also of course it's going to cost a little bit of money for them to work on your car if it's not under warranty but remember if you don't keep your vehicle up and don't buy a good vehicle from Cogswell just think about The Taxi you will be paying for if you don't have it .

Extremely friendly staff and Service is wonderful! Truck... - Leeanna

Extremely friendly staff and Service is wonderful! Truck was clean and taken very well care of. The advisers are on the ball I’m very informative. Porter was extremely courteous!

How can you not find records of a vehicle that was - ballkelly57

How can you not find records of a vehicle that was purchase and been in shop there three different times. Tells me if you can't fix it you avoid it. Also to charge additional to diagnose a vehicle that has a warranty. Fix things charge warranty and customer still has problems somebody makes a little extra income

Purchased F150 in at beginning of September with Crain's - kindabored82

Purchased F150 in at beginning of September with Crain's full package. Didn't receive paperwork for tags until end of December. Everytime the truck goes in for anything other than oil change I am told it's not covered. Every oil change they hand me a bill when I have already paid through my service plan. Then we have to go through the process of finding out I have a actually have a service plan. Can't take it anywhere else cause I don't register in the shared network of information. Every oil change they forget to reattach the plastic undercover of the vehicle so it hangs down potential creating a hazard for the vehicle or anyone behind it. They removed floor mats and did not return until I mentioned it. They broke my windshield wiper and then acted shocked when I asked what happened. Overall I am tired of dealing with this company even though most of employees were nice the rest just dumb. Thanks for asking my opinion next time don't.

They avoid performing any warranty repairs and always - Timbo1212

They avoid performing any warranty repairs and always have some excuse why issues are the customers fault and not that ford vehicles are built cheap. Avoid this horrible dealership and ford vehicles at all times

Teruik of Cain Hyundai of Bentonville AR sold us 2 cars, - msmall1946

Teruik of Cain Hyundai of Bentonville AR sold us 2 cars, a 2024 Hyandai Palisade Calligraphy, and a 2025 Hyandai Palisade Calligraphy. We enjoy both cars. They are everything we want in a dealership that gives us complete customer service and handling of all issues past and present in a friendly manner. Thank you for everything. Best wishes from Michael and Susan Small.

I have bought 2 vehicles here. - aliecakay

I have bought 2 vehicles here. I brought my car in for repair with a scheduled appointment. I left my car because I was told we don’t have time to look at it although I had an appointment. This was wed August 2nd. Friday August 4th I called because I had not been called yet. They told me it was NOT my air conditioner and they would call me by noon. Again no phone call. Monday August 7th I call and they tell me they ordered parts but it WAS my air conditioner. It would be ready in 3-5 days. I asked for a loaner and was told daily we don’t have any available. Now it is Friday August 11th and I called and Olivia told me that the service manager would call me back. AGAIN NO PHONE CALL. I have been without a car for 10 days, have no idea what’s wrong with my car, or when it will be done. I am a nurse and my shifts are critical and I have no vehicle. I am single and don’t have anyone to help. I will NEVER buy another vehicle from them or let their service department touch my vehicle. It has been the worst service. I am still without a car!

Bubba goes above and beyond....his customer service... - jiglesia

Bubba goes above and beyond....his customer service skills are excellent. This man is always in a great mood. I wouldn't take my Sonata anywhere else. Thanks Bubba!!

Initially, Crain Hyundai provided exceptional customer - V. Martin

Initially, Crain Hyundai provided exceptional customer service during my purchase. Due to health issues, they accommodated a remote transaction and delivered my SUV to my home two hours away - truly outstanding service. However, when I brought my vehicle in for recall service, their service department damaged my SUV. The service representative seemed eager to rush me away without properly addressing the damage, though I appreciate the technician who honestly admitted their error. The inadequate repair has resulted in my engine light coming on two weeks ago. Despite multiple calls and messages, Crain Hyundai has completely failed to return any communication to resolve their mistake. While their sales team excelled, the service department's poor handling of their error and complete lack of follow-up communication is unacceptable. I cannot recommend this dealership, especially for out-of-town customers who may receive lower priority service.

Love everything about this dealership. - Beautiful

Love everything about this dealership.. so helpful, friendly, and knowledgeable.. Would recommend to my friends

Will be taking my business elsewhere. Have bought a total... - Lulu

Will be taking my business elsewhere. Have bought a total of three ÑEW Hundai/Kia vehicles in nwa since 2002 will never buy another...thanks Crain Kia of Bentonville!!!

Matt Schmitt on the customer care team has been very - jennifer

Matt Schmitt on the customer care team has been very helpful and knowledgeable! The best experience we have ever had with someone who truly cares . Thank you Matt! Jennifer ( from Illinois)

Vehicle Trade - Cleasa McLain

I came in to get my Kia Soul checked and decided to talk to a sales person about trading. I met with Nigel and he checked to make sure I didn't already have a sales person I needed to talk to (which I thought was respectful) My original sales person was no longer there so he proceeded to help us out on what we needed. Things worked out for us to trade up to a Kia Sportage and we took care of all the details and came back the next day and got it. Nigel also followed up with us and made sure all was good. Thank You Breeden Kia for helping us out again.

My personal experience with Crain Mazda - Blessed2019

100 stars for excellent service. The young man that initially greets you..... Professional and very mannerable. I work with his mom and she has been congratulated for a wonderful son.

Mack was awesome! - HarshPrimate10

Mack was awesome! I have worked in multiple dealerships and have worked at a corporate level for an automotive manufacturer. Mack's customer service was fantastic and he communicated everything to me in a polite and knowledgeable manner. The work did end up needing to get a little more in depth than originally forecast, but to be honest I already had an idea that this was a possibility based on what I had dropped the car off for. So when Mack gave me a call and stated the technician wanted to run the procedure an additional time to ensure the quality of the flush I found that to be perfectly acceptable. I had also asked for some other minor things to be addressed while I was there in their service department. These were addressed promptly, thoroughly, and accurately as well. I never once felt that I was not in capable hands with this service team. They truly shined and provided the utmost in great customer service! I think it should also be said that while I was picking up my vehicle another customer was dropping off their Audi R8 high performance supercar for service work. That should be an indication to anyone reading these reviews as to how wonderful this service team is! They have earned the business of a customer that trusts them with their six figure supercar (that is worth more than most peoples homes!) I have read some of the "negative" reviews and can honestly say that much of what I have read is not applicable and if you go to a place of business without an accurate understanding of the day to day operations that go on, I do not feel it is fair to the staff of that establishment to discredit them in anyway. I feel this applies to multiple other industries as well. If you take (what I can assume is based off of the typical American automotive consumer) a neglected fifteen plus year old vehicle to a repair facility and act like there wont be recommended services, you are probably the same type of person who goes to the doctors office and yells at the staff when they tell you what is ailing you. I should add that this service work was performed on Saturday 4/15/23. The website won't let me adjust the date to reflect an accurate timeline.