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Latest California Dealer Reviews
On 11/7/2009 4:29:53 PM sunriseruth wrote:My car was taken into San Diego Volvo on Friday, 0900. I called in on Thursday to set this up / explaining problem. ***I left note ( Note left on front seat of car explaining problem to service dept. - clearly printed, with broken part. ) , and called in to service dept to tell them the problem. I was supposed to get a call back on Friday afternoon. I called them at 10:00AM to make sure car arrived. Service writer busy but would call me back. Friday. No call returned.
I called in on 0930 Saturday - they stated they were looking at the Car and would call me back. No return call. By 1:00PM still no call back, I called in again, third phone call --- they stated car still being looked at....three hours later. Obvious lie. They had not looked at the car in over 24 hours...it just sat there. Now they are telling me that Transmission is broken. TRANSMISSION WAS NOT ISSUE. IT WORKED FINE. - they never read the note, they never looked at my car.
I am not sure if they are so busy they do not need the business, but I would NEVER RECOMMEND THEM. The whole attitude is "ya, ya, we are looking at your car" - two days later, now Sunday. Maybe by Monday they can look at my car.
On 11/7/2009 3:20:53 PM scotia wrote:Nav system on 2006 Jeep commander not working and disc would not eject. System said "insert disc." I indicated that I did not remove the disc to my recollection and thought it may be stuck. Took it to service at Stoneridge Jeep in Dublin. They said it would be $157 to diagnosis the problem. ok. Diagnosis was supposed to take 1 hour. 2.5 hours later, report said there was no disc. I requested more details on the diagnostics that they did because I thought the disc was jammed. 45 minutes more of waiting, they said the guy was at lunch and they would return my $157. Which they did because I wasn't going to leave until I knew what they did for the $157. Called Nav company directly and they told me to try to insert any DVD. I did, it wouldn't take it and behold the stuck nav disc popped out. Complete waste of almost 4 hours, no diagnostic service and not pleasant to deal with.