6 California Leasing Company Dealers

I echo what many before have said. - C.A.M

I echo what many before have said. I started off with Jill Holder, leased a Mercedes and the experience was OK. Certainly did not get a great rate or a great deal, but she did find the car we were looking for, so on that basis alone I would not give a one star rating, more like 3 star- mediocre service. However, in January 2023 we started the process of getting a lease on a Toyota Tacoma. Anthony Lopez was assigned to our account. I would have done better going directly to Toyota myself. Used Toyota financing and we full sticker for the truck we ordered. The truck arrived late and in unclean condition. Lopez promised in writing to reimburse us for a detail, then later, when I sent the invoice for the detail, reneged on his written promise to reimburse us. Anthony was rude and unresponsive. I advised Jill Holder, who did not bother to respond to my email advising her of her associate's bad behavior. In addition, we ordered the truck with running boards installed. We specified the running boards in our March 2023 build sheet. The truck arrived without running boards. Lope promised to get the boards and have them installed by a mobile installer (some random Joe they found on the internet). The classic thing is, DSR didn't even know what running boards we'd ordered even though they were specifically listed on the build sheet! After finally getting the steps in at the local dealer, I was advised the mobile installer could only install them if I went to the dealer to pick them up! Wow. That's service for you. I finally ended up having to drop off the car at the dealer. And speaking of dealers... this car was delivered to the Antioch Toyota dealer in Northern California and had to be transported down to Orange County. HMMM. Somebody paid for that, and I bet it didn't come out of DSR's end. Which means there was so much padding in the DSR price that they could afford to transport the car down from Antioch and still make a profit. That's not exactly looking out for the customer. In summary, I had a bad experience with Anthony Lopez and DSR Leasing. Not only was there no perceived break in the price from what I would have been able to get from the dealer but the customer service was sorely lacking, to the point where a written promise was reneged on. I will not be using DSR Leasing again... there are too many other options out there to put up with indifferent service and no added value.

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