11 California Pontiac Dealers

I really tried with the place. - antonio_roderick

I really tried with the place. The first time I went the service wasn't great. However, when I sent the second time. I figured, hey it's been awhile maybe things will get better. I also, needed to tow my car and my usually mechanic does not do electrical work. I needed an ECU replaced. I bought one that was preprogrammed. I told them this, and they decided to argue with me about if it was or not. To the point I needed to send them an email just to prove myself. I told them all they needed to do is put it in and sync it. I would've done it myself if I had the time. It took them 4 days to do this job. I asked them why it took them so long. They told me they needed to drive it longer to check the computer was working. I took the car back, drove it only 7miles and the locks started to unlock and lock while I was driving, and the engine started to act weird. I told them the issue, and that I wanted to have it fixed as soon as possible. The service manager Casey Ruiz starts talking to me like he wanted to fight. I was professional told him not to speak over me. He says "you know what you can bring your car back, but it is going to be two days until we get to it, because we have other customers". Therefore, I contacted the "Service Director" Angel who disrespects me the same way. I had to tell them that I gave them my car in hopes of them doing what they've said. The mechanic/technician said my ECU was fine, and everything checked out. I just want Thorson Buick GMC to do what they've said, and I will be out of your hair. They took my car, and stated I needed new battery cables that would cost them $941 to fix because they needed to find after market cable kit. I was going to do it, but something (GOD) told me to take my car. I did, and found out that I can get this fix about $400 cheaper. In short, don't go here. No matter how convenient it is, or even if they say they will cut you a deal. Go elsewhere. I am not coming back. If it wasn't for one Service Technician named Randy Bruno who was professional. I would've given them a 1 star. Go elsewhere people. This place is not worth the headache. They've also scorched my brakes doing whatever they do. I wouldn't do this to this car because it's a rebuild.

Great service department! - twinks02

Great service department! The My GMC App kept me in the loop about the status of my service!

Ralph was great to work with and made the process super - Teresa.ortiz51

Ralph was great to work with and made the process super easy!! Thank you and highly recommend Richard’s Chevrolet!!

I spoke with a salesman on a Friday evening about buying... - minivan lady

I spoke with a salesman on a Friday evening about buying a new van. I asked what colors it came in and he handed me a brochure. I asked him what the "out the door" price would be for a particular model and he said I'm not sure. I asked if he could possibly find out for me and his response was that he could call me the following Monday or Tuesday. I decided right then and there that this business didn't deserve my money. In my opinion, a vehicle is an investment and I expect all of my questions to be answered. I went to Bakersfield and drove my brand new van home the following Friday. So much for shopping local!

I used to work at this dealership in the service... - jvu

I used to work at this dealership in the service department, and it is simply horrible! Regarding the courtesy car wash, your car will only be rinsed with water, no soap or anything at all. Porters/lot attendants are the ones that wash cars, drive them up, and park them, etc. Beware, I have witnessed them stealing change from countless cars since people normally place all their change in the smoking cup, or the slot near the cigarette outlet. They will also burn out in your cars, SUVs, and trucks! The service writers will try their best to rip you off, even to the extent of lying that there are problems with your car when there isn't to earn their monthly bonuses. I once saw one of the mechanics fighting with the service manager, Bon Gotuaco, who is a huge ass by the way, that he refused to fix a car because there were no problems with it, but Bon insisted that the car be "fixed" so that the service department could get money from the customer. The mechanic was suspended for not fixing the car, even though there were no problems with it. This place is horrible, steer clear! The employees here are very shady!

Our experience at this dealership was great. The sales... - Jellendavis

Our experience at this dealership was great. The sales representative (Marshall Brant), was friendly, professional and helpful. He explained everything about the car and the purchase process very well. We didn't feel pressured. Instead, we felt valued as customers. We felt very comfortable with him throughout the entire process. We also had a great experience Ozzie Khan who typed up our paperwork and received our payment for the car. He also was clear and knowledgeable as well as professional. Thank you to McConnell Chevrolet for what was actually an enjoyable car-purchase!

GMC Canyon Denali - Andyd

After test driving several other brand mid size trucks and ready to upgrade out of a 2017 Tacoma I decided to test drive a GMC Canyon. From the moment I stepped onto the North County GMC, Cadillac, Buick dealership, Mike Winczewski educated me on the Canyon during the test drive. He and his manager Joe were respectful of my need to sleep on my decision. They brought in a truck from Bakersfield that had the color and options I wanted. I recieved a graet trade in value on the Tacoma and significant savings on the new Canyon. Many thanks to John, Joe, Drew, and Marcos from delivering a gourgeous Denali. Forever grateful and best regards, Andy

5 star treatment and process - JohnRambo

Very smooth process . Walked in , sat me down and asked me questions of what I was looking for and actually listened to me . Pulled up the right vehicle for me and dropped it off at my home and also singed contracts at the same time . No waiting