28 California Recreational Vehicles Dealers

worst experience I have ever endured in 56 year. - johnmuhr

worst experience I have ever endured in 56 year. they sold me a heap of junk Mesa Ridge. in the shop more than not in the first year. Never fixed the problems, now I am paying out of pocket to fix them all.

If I could give them less than a star I would. I called... - homers1girl

If I could give them less than a star I would. I called 3 times yesterday. Only one message left but still almost 2 business days later I have not received a call back. We bought a 2017 5th wheel trailer last year with the extended warranty. Coming from a warranty department I'm pretty versed and know there are always some types of exclusions. I specifically asked Julie, our finance lady, what those exclusions were and was told specifically that everything was covered with the exception of any slide adjustments that were needed. Great, I get that. Normal wear and tear. I called in yesterday to take advantage of the "great warranty" and apparently we paid thousands of extra dollars for absolutely nothing. We purchased the trailer roughly a year ago (it may be a little less than a year but I'm sure it's close) spent after taxes, fees and our once again great warranty over 40,000. A year later ALL OF THE TRIM IS FALLING AND THE WALLS ARE LITERALLY PEELING. Last week the AC also went out. I called into the service department and was told that despite what we had been told nothing cosmetic is covered. That as far as the AC goes they can get us in mid October but the warranty is very limited. We are responsible for the cost of diagnosis and all freight charges to get any parts to us. So basically the expensive xxxx.. None of that was told to us at the time of sale because obviously making the sale is way more important than a little bit of freaking honesty. My husband is pretty handy so he brought out one of his little testers, spent less than 20 bucks and fixed everything in less 15 minutes. We will be upgrading our trailer this year to a toy hauler and THEY WILL NEVER GET OUR BUSINESS AGAIN AND WILL BE HEARING FROM THE BBB ON THIS!!

Do not buy from these people. - Christina.snyder

Do not buy from these people. We purchased a 2022 Fleetwood Bounder RV 5/2022, took it out two times and the second time it flooded from the cheap part connecting the tube on the back of the toilet. The insurance warranty was garbage as they wanted it to be towed to fix it when we got to the RV park in Newport Beach when all we needed was a tech to come out to fix it. We had to pay a tech out of our own pocket to deal with it as we would of had no place to stay. The warranty was crap. The cabinets buckled with water damage etc. This was in July 2022. They got us in to their repair 8/9/22 as they were booked, Parts didn't come til Oct 2022, when they realized our catalytic converter was stolen on their repair lot, they were uncooperative in making it a priority to replace. Had to hire a lemon law attorney 1/23 to deal with them, they stopped work. They didn't care that we have been paying $1,500 a month on paying for it and another $250 a month on insurance now for over a year, being that its 10/18/23 and our attorney is still dealing with them. We had to cancel our camping trips we paid for and its been a huge mess. Zero consideration for us the customer from the dealer and the manufacturer. This was purchased at the Sacramento Dealership and Davis location handled supposed repairs, which hasn't happened.

Worst service experience I’ve ever had!!! It took two... - Leeknow

Worst service experience I’ve ever had!!! It took two months to get an appointment, And another 45 days for them to look at it. They told me the problem with my slide out was either a bad valve or a manifold. June 17 I was told to pick it up until the parts were available. After two months I called the dealership and eventually learned that the parts were never ordered. Within minutes after posting a negative review I was called by the general manager and told to have my coach repaired someplace else. I think that’s good advice for any RVer.

Everyone was extremely helpful, the financing was easy - christinamason14

Everything was made so easy, all of the staff is extremely helpful! We are sending our friends, we felt no pressure and we feel welcome there.Craig Cecil

Bought and RV they charged wrong sales Tax Rate. Wont... - J-ab

Bought and RV they charged wrong sales Tax Rate. Wont give me a refund. Costing me thousands. Keep telling me to talk to CA Tax Dept. Did. Tax Dept. decline said it was a issue with seller. Make claim with them did, BEstRV keeps giving the run around. Sounds like some kind scam. Only gave one star cause had too.

BUYER BEWARE -- If you're under the guise that buying - tierney.ballard

BUYER BEWARE -- If you're under the guise that buying an RV from what seems to be a reputable dealer is the way to go; make sure you do your homework about their policies and procedures, and bring your own mechanic. If you plan on spending 50% in markups in comparison to Facebook Marketplace because you think your concern will be prioritized, do yourself a favor and find an extended warranty to purchase for 10% of the selling price, and buy from ANYWHERE else. My experience may be one very unique, specific one; but at this point, after working with the company for 6 weeks, including Marcus Lemonis's office directly, it is one to be aware of. The Story: We bought an RV in mid-October. It had been inspected by Camping World and was a 2017 Thor. We believed Camping World to be a reputable company, and Thor to be reliable, and therefore, we proceeded with the purchase. Within 3 days we contacted our Sales Representative Virgil Swarts to inform him of a loss of power issue and hydraulic codes being reported by the dash of the RV. He asked us to call the service department, which we did promptly. They informed us they could not accept the RV until 11/30; to which we replied would not be acceptable due to the cancellation of a trip already, assuming we bought a quality product that met the rigorous inspection required by Camping World before sale. Between contacting the Service Department and Virgil a few times, we were able to get it back into the Service Department within a week of purchase. At this point, we thought the hiccups would be resolved and we could move on. We were planning to move to Kentucky in the RV on December 12, and the issues would definitely be resolved before then right? We just bought the thing. Marcus Lemonis definitely takes more pride in his work than teh average Joe on facebook right? Here we are. Today is December 12. We’ve had to arrange $6000 of expenses in flights, cars, and hotels. I will have to be with the children on the flight by myself so my husband can drive the dogs in our car. The Service Manager has no expectation of the RV being done today. We’ve asked multiple channels if they could keep the RV to do a thorough review of it, cancel our contract, and sell it to another family. They’ve refused. We asked if they would at least ship it since we will be so far away, and as a family of 9, it would be a nightmare for us to send myself or my husband alone to retrieve it and they’ve refused. They do not stand by their friendliness, service or product. Beware of the canned schpiel they give you. They DO NOT support the buyer after purchase. Again, this was just our experience, but throughout this, we have worked with every aspect of the dealership and service department and have not had a good experience. Just be educated prior to patronizing this place. It’s been a nightmare for us.

Bad Service - Stealth Daze

I purchased a brand new toy hauler from Happy Daze Rv. in Sacramento back in last December. I just got back from a trip to Oregon and noticed that I was missing a roof vent, when I went up top I realized that they have all turned itnto a brittle type of plastic and show cracks throughout all four 3 that are left and of course the missing one is gone all the way. All I want is for these people to do is be fair to me . They said to me that they were booked solid for three months on repairs. I told them that I think it’s a serious issue do to the elements getting in as we approach fall. They told me that they may be able to get me in sooner yet I still have heard no reply back.

Stay away if you care about post sales service! - Rob G

Stay away if you care about post sales service!!!!!!! I bought a 2020 Roadtrek Zion from Richardson's brand new. I have been trying to get some minor warranty work done on it for over 6 months and all I have gotten is the run-around and lies from my customer service rep "Jeff Starr". He has been nothing but patronizing and full of in-action. He comes loaded with excuses, while nothing gets completed on some fairly straightforward problem that Roadtrek has agreed to cover with my coach. Richardson's should be embarrassed by its service department and particularly with the way Mr. Starr represents this company to its customers. Not only will I never use Richardson's for service in the future, but I also would never even consider buying another coach/trading mine in for an upgrade from you. Furthermore, I will make every effort to ensure that my views are published on public review sites. If I were the owner of this company, I would be appalled by your customer service department. Not that I would expect the owner to see this review as I am sure bad news gets filtered out but I hope he does.

Very helpful upfront, terrible after sale. - Rodgers-Vey

They were very friendly and helpful upfront before the sale. Not so much after. Even worse a year later when I sold the vehicle and needed a refund on my extended RV repair warranty. I'm still fighting to try and get my refund 6 months later.

Terrible purchase experience and lack of service - Jessica

My purchase experience here was so bad I thought it had to be for one of those candid camera shows where they try to make customers freak out. These guys pulled my credit for a loan application without my permission (I made an all cash purchase) forgot about installing a hitch, kept me in the dealership for over eight hours on pickup day, lied repeatedly and didn't do most of the technician inspection I paid something like $1300 for. After finally getting the brand new fifth wheel home, problems began piling up. It flooded due to a drain pipe never being connected at the factory, the wall melted the first time I used the stove, the water heater quit working, and the list goes on and on. They ignored my calls for weeks and told me that the warranty salesman who told me I could get mobile warranty service at my location had lied. Months have gone by and some of these problems have still not been addressed. Each time I call to follow up on parts it take 5 to 10 calls to get a reply and then I'm told they didn't even know they were supposed to order parts. It's just ridiculous at this point.

Why I drive over 500 miles to do business with Conejo - Palazzo lover

We found Conejo RV after visiting our son and family in Irvine. They reasons below are why I would only do business with Conejo even though I could trade at my home city Reno, NV. We purchased our second coach from Conejo August 1, 2019 1. One need not worry about being attacked by sales people. When you have a question feel free to walk into the office where anyone and everyone will be able to answer questions or find what you are looking for. 2. No haggle pricing, the price is the price. 3. Professional business ethics. 4. Down to earth sales people, no sunglasses 5. They offer a 1000 miles or 45 day warranty. After two weeks, we were past the mileage by 200 miles. They still honored the warranty. 6. They have years of experience together and a very cohesive team from sales to mechanics. When you leave the lot everything works. 7. The walk through explanation of features etc is spot on. 8. The owner is hands on and well respected by all the employees I spoke with

Worst experience with any company/business ever. Sold me... - Defrauded

Worst experience with any company/business ever. Sold me a new, but damaged and defective high end RV, then denied & concealed the defects/damage, and lied about it. Dishonest, incompetent, and disgraceful behavior. Stuck with a lemon with no recourse. Avoid this dealership if you value integrity/honesty.

Serious lack of Honesty and Integrity. - jmh

Serious lack of Honesty and Integrity. After bringing my coach and tow-car in for service work, and after spending over $6000... it was pointed out there was damage done to the passenger side of my 2020 Entegra 45' coach (during the oil change) where the mechanic got too close to something in their shop. They were immediately notified. It took several followup phone calls to get a response from CJ (service manager) and took him over 5 days to respond. As we were traveling/moving, he instructed me to get the cost of repairs from my destination dealer and he would "kick it upstairs...for reimbursement". On CJ's request, I sent him photos of the damage...and took him at his word. After eventually sending him the repair estimate (several weeks ago) from NIRVC in Tennessee, and calling both CJ and Fernando, the branch manager, 12 times, they NEVER returned any of my calls or responded to any of my emails. Obviously playing "catch me if you can"! The cost of the repairs was a fraction of what they overcharged me... but have proven to be extremely dishonest and NOT TO BE TRUSTED. I no longer trust this company for any future business. Gladly, hearing of my experience, it successfully dissuaded one friend in the area to buy his brand new 5th wheel from a competitor dealership which he just recently took delivery of (can't imagine what that cost them). I was in business for 40 years, and have NEVER treated a good customer with such low regard and disrespect. At best their work was minimal, but their word is worthless and their integrity, if possible, is even worse. No one should put themselves in a position where you are at the mercy of MTRV’s corrupted management style where their total lack of business ethics will put you at risk.

“Beware” After a month of research, I ended up making - Roobik

“Beware” After a month of research, I ended up making the biggest mistake, I chose a 2023 Wayfarer 25RW Tiffin motorhome from Mike Thompson Rv. I paid $175000 for the biggest pile of junk on this planet. Let’s start with the dealership. Sales people are not trained properly on all the products they sell. They lie and say yes to anything you ask to get the Sale. They are suppose to show you how to use all the features, my orientation lasted less than an hour with a person that knew nothing about this particular motorhome, anything I asked, the answer was, I don’t know. I drove out of the dealership without knowing the location of the USB input to activate Apple CarPlay. The following day I spent a whole day on YouTube to figure out how to use everything. I bought this motorhome to start traveling, specifically a Vancouver trip from California. On day #4 we took off from Los Angeles towards Vancouver, did not make it past Sacramento, had to drive back because everything in this motorhome stopped working one after another. First thing we noticed, the refrigerator was not getting cold, it was plugged in while we were loading the motorhome all day, then 8 hours of driving, never got cold. Second, it was a very hot day, to use the air conditioning, I had to leave the generator on, after a couple of hours, the generator stopped running, so now we also lost the air-conditioning. We decided to turn around and head back home before we got stock out in the middle of no where. I drove the motorhome back to the dealership the next day. It is now almost 3 months that I purchased this RV, and it is still in the dealership, I’ve only used it for four days. The dealership doesn’t do any repairs themselves, apparently they drove the RV almost 30 miles out to another location to get the generator fixed, it has been there for over two weeks and now I am told it’s going to be another two weeks before they get it back. After two weeks hopefully if it’s back, they are planning to send it out to another location so that the refrigerator can be fixed. When that is fixed and sent back, they are planning to send Rv back to Mercedes for issues with the key fob & brakes. They say it will be at least another 2 to 4 weeks before I even see the motorhome. When I called to complain about this situation, I was told if I wanted to, I could pick up the motorhome and take it to all these places myself. LOL, so basically I paid $175k for a brand new motorhome to take it from one repair shop to another!!! (I don’t think so) At 60 years old, I thought I have seen it all and learned from my mistakes, boy was I wrong. I called Tiffin motorhomes twice and left a message for someone to call me back and assist with all these issues, no one called. I called Mike Thompson’s Head Quarter, and left several messages for them to call me, finally someone named Bob called and said he would look into it and get back to me, he never did. Basically, I got the short end of the stick. I am in the process of retaining an Attorney to get myself out of this nightmare. I would not recommend Tiffin Motorhome’s, nor would I recommend purchasing an RV from Mike Thompson unless you like playing Russian roulette.