4,437 California CODA Service Centers

Great service and pleasant staff! - sdevivo_54

They always give me great service and are very friendly. They even checked out a couple of issues I thought I was having with my Kia Optima. I still love my car and it’s 3 years old now! They even give you a complimentary car wash with the oil change service! And I love the fresh doughnuts they have in the comfortable waiting room with big TV!

Addison was great and he felt the same way about the - GTOdan02

Addison was great and he felt the same way about the technicians reason for the vibration at the front-end of my truck. The tech said the vibration was due to faulty lugnuts? Faulty lugnuts! xxx? I'm looking at Addison he's shaking his head I'm like well so what this is warranty work . Fix my truck. They wanted me to buy a set of lugnuts for 200 bucks then put them on myself and bring the truck back so they can take another look. I have no time I gotta work I got a job to do I got my kids to drive to school ! Meanwhile the vibration is getting worse everyday, they still haven't fixed the issue the haven't even reached out. Why can't you guys just fix my truck which is the second one I've bought. Faulty lugnuts! It's warranty work FIX MY TRUCK !

Burned twice by this service dept. - DirectorJFlo

2nd time I went in for oil change as well as a specialty issue. 2nd time I waited over 3 hours and got no communication until I finally called the desk. 2nd time they told me specialty service couldn’t be done. I waited over 3 hours twice only to leave without the job being done. This is the worst customer service I’ve ever experienced at a car dealership.

Regular service to Trade In - Nielsene4877

A great day (8/7) at Russell Westbrook Hyundai! I live in the area and set up my 10,000 service for my 2017 Veloster! I recently saw Hyundai’s new smaller SUV, the Kona and knew this was my next car. I planned to test drive one while at the Dealership. To sum it all up, I’m now a Kona owner & I LOVE my Kona! It’s a perfect size for my around town needs & will hold plenty when I head out on vacation. The Team and I negotiated a good deal and more importantly I now have a local Hyundai dealer that will be my go to! Thank you all for a great day! Liz Nielsen

Unprofessional and Disappointing Service: My recent - e36m3gt

Unprofessional and Disappointing Service: My recent visit to Glendale Genesis for a service appointment was extremely disappointing. It took over a month to schedule, and when I arrived, there was no dedicated parking for service vehicles. Customers had to wait on a non-parking side street with no signs for the service entrance. The waiting area was small, with outdated and dirty chairs. Service technicians were unresponsive and unprofessional. Despite scheduling in advance, I waited two hours without any update on my car, which remained untouched for most of the day. The customer service representative was indifferent and uninformed about my car’s status. After picking up my car, I found several scratches on the bumper. Despite reporting this immediately and following up three times in a week, I received no response. Their customer service is a joke. Listening to their recorded message about outstanding service, especially under new management, was frustrating. This experience was a stark contrast to those claims. I am extremely dissatisfied with the service at Glendale Genesis. If Genesis wants to be seen as a premier brand, they must address these serious issues.